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Customer service is great! I had few questions and Lorie was able to help me so quickly! She walked me through some reference links, which made it easy for me!
ANGELO WAS VERY VERY HELPFUL WITH A FIRST ORDER THAT I NEEDED CLARIFICATION WITH THE WHOLE PROCESS THANK YOU TO YOUR TEAM FOR YOUR DETAILED HELP AND PATIENCE.
Hi, WEELERS
We're glad that you found Angelo helpful! We'll make sure to pass along the compliments and if you need help again in the future, please do not hesitate to reach out. We are available 24/7! 💛
Products are great with reasonable price, very responsive customer services, It would be perfect If they provide international shipping as well.
Hi LEZSUSHOP,
Thank you so much for your review. We are glad that you enjoy using Trendsi service and we look forward to helping you bring more sales. We are currently working on offering international shipping soon and will keep you posted. Don't hesitate to reach out if you have any additional feedback or questions. We are always here to help.
This is about customer service since my store isn't launched yet. Customer service has been very helpful helping me with all my questions. Lorie answered my chat questions within seconds.
DON'T WASTE YOUR TIME. Trendsi says they have multiple counts of an item in their overseas warehouse but constantly have "quality check issues", they then send you an email stating your order is delayed another 3-4 days and that they have to order another replacement from their supplier. Why is this company always running out of warehouse inventory is my question? I placed 3 orders for myself (the business owner) and had problems with 2 of the 3. Then they reimbursed an item due to it failing their quality check TWICE, not once. No explanations. They state they quality check items upon arrival (and that they sometimes miss issues with the items) and quality check their items again before shipping. I call BS. I don't think they have stock in any overseas warehouse. I don't think they have items on hand at all. I believe they order the items from their supplier as we place our orders, then once it arrives for shipping they realize it has a quality issue. Just stay away if you (yourself) don't want bad reviews from customers.
Hi Hayden Avenue Fashion,
We appreciate your invaluable feedback, and we want you to know that we are taking this seriously so we've taken a look at your account to find out what happened.
Transparency, and quality is one of our top priority and we have a dedicated team that rigorously checks each items to spot any defects to ensure that the items that our users and their clients receive is in top-notch condition and we carefully vet each vendor and one of our requirement is that the factory must have below a certain amount of defects/poor quality.
When you placed your order, an item failed the quality inspection twice and therefore we have processed a refund and send you the rest of your order to avoid further delays per our company policy. We want you to know that we heard you, and we are listening and if you have any questions, need clarifications or concerns our team will follow up with you via email to learn more. Thank you for your time!
I am new to dropshipping. Trendsi has made the whole experience very easy. The few times I have had to reach out for assistance the customer service reps are always very helpful. Today I had the pleasure of chatting with Raymart. He was very knowledgeable and helpful. He went above and beyond to make sure I understood the process I was inquiring about.
Lorie was very knowledgeable and very helpful today. She answered all my questions. I am happy to know I have a trusted brand partner to help me build my business.
Hi, IAWM
Your kind words certainly made our day! We always want to offer our users the best service and user experience. Feedback like this is what makes us continue to strive for ways to improve our services. Thank you, we'll make sure to pass along the compliments to Lorie! Welcome to Trendsi! 💛
Charmaine helped me so much when I was starting out they are so professional. They have a big range of trendy products try them you will be pleased on how good trendsi is
Hi, Favitshop
We appreciate your fabulous review and we're so glad Charmaine helped you. We are here to see you win so please continue to reach out to the team for any help needed. We are available 24/7!
I'm new to Trendsi and had some come concerns about fulfillment and shipping. My man Raymart had all the answers very quick! Thanks and look forward to an awesome partnership!
Hi, TreeStreet Jewelry
We are happy that Raymart from our Customer Support team was able to assist you. Please don't hesitate to reach out again anytime.
Trendsi has been a breath of fresh air for me! They integrate with Shopify the best I've seen so far and I've tried a ton of apps. I love their items and they've always been responsive on support. I'm leaving one star open because I'd like the shopify product data to be cleaner and some bulk import features. Other than that I'm sold on Trendsi. I can't wait to see what they do in the future but I'm enjoying them now.
Hi, 5DollaDivas
We LOVE your review and on behalf of everyone on our team, welcome to Trendsi! Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out again to our 24/7 customer support!