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Today I have a couple questions about an order. Angelo was very informative and very kind , so far im so happy with trendsi Im just waiting for my first costumer order to be shipped.
Hi, dmchsales
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.
I am just starting my dropshipping business with Trendsi. I have had to contact customer support a few times with my questions and someone always gets back to me on chat very quickly. Yesterday I needed help getting my shipping set up in Shopify and Dave from Trendsi went above and beyond to help me out. It's scary to do it by yourself and the support you get from Trendsi makes it so much easier and you don't feel so alone!
Hello Krazy Heart Designs Boutique
Congratulations on starting your dropshipping business with Trendsi! We're thrilled to be a part of your journey, and we appreciate your kind words about our customer support.
Dave and our team are here to ensure that you have all the assistance you need. We understand that starting a business can be daunting, but you're never alone with Trendsi. If you ever have more questions or need further help, please don't hesitate to reach out. We're here to make your journey as smooth as possible!
I had a extremely complicated issue where my Shopify store disconnected from the Trendsi app. All of my past and pending orders disappeared. No one can resolve this issue and the only solution is to keep manually inputting orders which isn't feasible. Every time a customer place a order I have to pause my store as the orders are not syncing with trendsi. This has been a months ling issue.
Hi, Mon Cheri Fashions
We're truly sorry to hear about the challenges you've faced with your Shopify store and Trendsi app. We completely understand the frustration, and we're committed to resolving this for you ASAP. Our team is actively working on a solution, and we appreciate your patience in the meantime. If there's anything specific you'd like to share or inquire about, feel free to reach out. We're here to make things right!
Mary was very helpful in answering my questions regarding API integration with Trendsi for returns. Unfortunately Trendsi does not yet have this capability. Mary has also offered to take this suggestion to management which was also very helpful. We're looking to automate returns with a product such as Return Prime:Order Returns app. Thanks Mary.
Hi, Faustynes
We are so grateful for your feedback and glad that Mary assisted you with the gold standards we have set for our Customer Support team. Please continue to reach out if you need help! We are available 24/7 💛
10/10 app and customer service raymart helped me with issues i had. This is the best fashion app out there.
I had a problem with the APP and also I had many questions. I contacted customer service and Mia took care of everything. Mia solved my problem and took enough time to answer all my questions. Great experience so far. Thank you, Mia.
Today I contact Czar with some questions that I have and she helped me with all my questions thank you.
Hi, Xquzite
Thank you so much for your review. We love you back and we are so glad that our team was able to provide you with the best service that you deserved. Please reach out again if you have any questions. We are available 24/7!
Raymart was so incredibly helpful in answering my questions, and helping me find the solution I needed for complete customer satisfaction. Thanks so much for your wonderful help Raymart!
Hi Hope & Heritage,
You're welcome! I'm glad to hear that Raymart provided you with exceptional assistance and helped you find a satisfactory solution to your questions. We are here to help you with any further questions or concerns you may have. :)
I just installed the App. The products are very trendy and the prices are reasonable. I feel that this App can help my boutique get to the next level. Spice IT Up Boutique
Hi Spice IT Up Boutique,
Thank you very much for your review. We are here to help grow and take your fashion business to the next level. Let us know if you have any additional feedback or questions. We are always here to help.
I was able to contact support services on a Sunday afternoon and was responded by Chette within minutes regarding my order. Very pleased on the quick response by support services. Thanks again Chette!
Hi, Babs Bling Boutique
Exceptional customer service is very important to us and we are glad Chette was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!
Gretle from Trendsi is such a lovely person. Awesome customer service from Gretle and Trendsi!
Hello ashton&aiden,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Gretle and our team at Trendsi. We're always here to provide top-notch customer service. If you ever need anything else, don't hesitate to reach out. Have a fantastic day!