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I came across TRENDSI just last month, so I am brand new. I ran into an issue with a shipping location. I hopped on the chat box. Harold was able to help me figure out the issue by taking his time to send me screenshot with details in order to locate the issue. So I am looking forward to work with TRENDSI, hopefully it's gonna a great addition to my business.
Hello VACCIMO,
Welcome aboard! 🎉 We're thrilled to have you join the TRENDSI family! Harold's on point, right? 🙌 We're all about making sure your experience is smooth sailing. Here's to a fantastic partnership ahead!
Chette was amazing. She helped me with an issue I had. Trendsi clothes are cute.
Hello Divine Design4U,
Thanks for the great review! We're thrilled to hear Chette was able to help you out and that you love our cute clothes. Come back soon! 🌟
I was having some issues and I reached out to them for help, they were amazing and we got my issue fixed and back up and running!!
Hi Four B Tack and More,
That's fantastic to hear! We're thrilled we could help get you back up and running. If you ever need assistance again, don't hesitate to reach out. We're here to keep the energy high and the issues low! 🚀😊
I contacted customer service with a question. I worked with a representative named "Joel." I received a fast and thorough response which was much appreciated.
Hello Metro 28,
Thanks for reaching out! So glad to hear Joel provided you with speedy and helpful assistance. We're here to help whenever you need us!
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
Had an issue and the rep Lorie helped me out right away. We were back in operation in minutes. Thank you soo much!
Hi Knotted Tree Studios Boudoir,
Thanks a bunch for the shout-out! We're thrilled Lorie could swoop in and get things sorted pronto. Here's to smooth sailing ahead! 🚀
Mary was amazing helping me connect my shop back and getting everything working correctly. Great WORK!!
Hello Carolina Magnolia Boutique, LLC,
Thank you so much for the enthusiastic feedback! It was a pleasure assisting you in getting your shop up and running smoothly again. Don't hesitate to reach out if you need anything else. Keep up the fantastic work on your shop! 🎉🛍️
Trendsi support team is one of the great !!! :-) talked with joel and dave in recent days both are so kind and helpful. <3
Hello Adore Diva,
Thanks a ton for the shoutout! 🌟 Joel and Dave are rockstars indeed! We're thrilled to hear they made your experience top-notch. If you need anything else, you know where to find us! 💪😊
Easy to use! Very helpful!
Hello Fringe and Furnish,
Thank you! We're glad you found it easy and helpful! 😊
My customer raised concerns about a shipment, leading to my inquiry to Lorie. I am truly impressed by Lorie's prompt response to my shipping-related inquiry. Her efficiency and clear communication exemplify outstanding customer service.
Hello BYTFS,
Absolutely thrilled to hear that Lorie was able to swoop in and save the day with her lightning-fast response and crystal-clear communication! We're all about top-notch service here, and it sounds like Lorie nailed it! 🚀🌟