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I had an issue with several customer addresses saying there is no delivery to the address that they provided when placing an order for a Trendsi item. Upon reaching out to Trendsi, Gretle quickly did some troubleshooting to find a fix for the problem. I am very appreciative for her help and guidance. I love the app and look forward to success with it!
Hi Southernology Boutique,
We are thrilled that Gretle was able to assist you with your issues and we appreciate your kind review. Trendsi is here to support you all the way, so please do not hesitate to reach out again.
I had questions about my store and Gretle was very helpful and showed me what to do to get everything back how I wanted it. She answered all my questions and were a pleasure to work with!
Hi, Evvrything LLC
Thank you for the review. We'll make sure to pass along the compliments to Gretle, she is indeed an excellent customer support! Please don't hesitate to reach out again when you need help. 😊
Today I have a couple questions about an order. Angelo was very informative and very kind , so far im so happy with trendsi Im just waiting for my first costumer order to be shipped.
Hi, dmchsales
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.
Mary was very helpful in answering my questions regarding API integration with Trendsi for returns. Unfortunately Trendsi does not yet have this capability. Mary has also offered to take this suggestion to management which was also very helpful. We're looking to automate returns with a product such as Return Prime:Order Returns app. Thanks Mary.
Hi, Faustynes
We are so grateful for your feedback and glad that Mary assisted you with the gold standards we have set for our Customer Support team. Please continue to reach out if you need help! We are available 24/7 💛
Raymart was so incredibly helpful in answering my questions, and helping me find the solution I needed for complete customer satisfaction. Thanks so much for your wonderful help Raymart!
Hi Hope & Heritage,
You're welcome! I'm glad to hear that Raymart provided you with exceptional assistance and helped you find a satisfactory solution to your questions. We are here to help you with any further questions or concerns you may have. :)
I had a extremely complicated issue where my Shopify store disconnected from the Trendsi app. All of my past and pending orders disappeared. No one can resolve this issue and the only solution is to keep manually inputting orders which isn't feasible. Every time a customer place a order I have to pause my store as the orders are not syncing with trendsi. This has been a months ling issue.
Hi, Mon Cheri Fashions
We're truly sorry to hear about the challenges you've faced with your Shopify store and Trendsi app. We completely understand the frustration, and we're committed to resolving this for you ASAP. Our team is actively working on a solution, and we appreciate your patience in the meantime. If there's anything specific you'd like to share or inquire about, feel free to reach out. We're here to make things right!
I had a problem with the APP and also I had many questions. I contacted customer service and Mia took care of everything. Mia solved my problem and took enough time to answer all my questions. Great experience so far. Thank you, Mia.
Today I contact Czar with some questions that I have and she helped me with all my questions thank you.
Hi, Xquzite
Thank you so much for your review. We love you back and we are so glad that our team was able to provide you with the best service that you deserved. Please reach out again if you have any questions. We are available 24/7!
I just installed the App. The products are very trendy and the prices are reasonable. I feel that this App can help my boutique get to the next level. Spice IT Up Boutique
Hi Spice IT Up Boutique,
Thank you very much for your review. We are here to help grow and take your fashion business to the next level. Let us know if you have any additional feedback or questions. We are always here to help.
10/10 app and customer service raymart helped me with issues i had. This is the best fashion app out there.
Chette anticipated my needs and provided the necessary information for me to complete my transactions. Chette was helpful and made me feel more confident about completing my sales and shipping through Trendi-Fashion. Great customer service. Good job!
Hi, Zamirah's Boutique
Thank you so much! We will be sure to relay your kind words to Chette and please don't hesitate to reach out again when you need help. Your review made our day 💛