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I ordered a sample in order to see how fast it would take to receive my order and to see the package and quality of products. For the most part, I'm pleased with the products. I did receive one item almost 4 days sooner than the others and packaging is not consistent. The first item came in a brown envelope and the others came in a pink envelope. I reached out via app to inquire about it and unfortunately there's no way to request a particular packaging but hopefully they will stick with white or brown. Audrey was helpful and professional in responding to my inquiry. She stated that pink was what's available for the month. Please stick with white or neutral color as to not clash with branding.
Hi Kovered Chic,
Thank you so much for your feedback. We want to let you know that every single request is considered at Trendsi and this feedback has been sent to the appropriate department. Please reach out to our customer support team if you have any other concerns or questions.
We love the app. We are new to Trendsi . I needed help a little while ago and chatted with Miles. Miles was very professional and answered all of our questions. Hats off to Miles.
Hi Moody Fitzs Boutique,
We LOVE your review and on behalf of everyone in our team, welcome to Trendsi! Our goal at Trendsi to not only provide quality products, fast shipping, and good prices, but also great customer service. Please reach out again to our 24/7 customer support!
Great support, quick and responsive! Mia was very helpful in addressing my questions and I am very happy my issue was resolved. Looking forward to working with Trendsi.
Hi, MXSTUDIO.COM
Thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help!
Allan was very helpful in answering my question while setting up my Shopify store. I'm very grateful to have access to quick quality support.
Hi Trisha’s Place,
Thank you so much for the review! We will do our best to keep supporting your business growth. Please don't hesitate to reach out with questions and feedback.
Love this store! Customer service is exceptional and fast is responding. Gretle was extremely helpful.
Hi, monasgiftshop
We are so happy to hear that you love all that Trendsi has to offer. Thank you for your kind review! Please don't hesitate to reach out if you have any questions or concerns.
Lorie was very helpful in clarifying Trendsi policy. I love the app and the items.Great quality but the return window is really short compare to the online fashion market wish it was for more longer days since it takes people time to decide to stay with an item or not.
Hi, Rose Lure Couture
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.
I just found out about Trendsi and spoke to Allan and he was awesome! Answered all my questions clearly, very professional! Thank you Allan!
Today 06/25/2023 contacted Trendsi and got Anya, I couldn't understand why I kept getting error "Page Unresponsive", but it only happened on Trendsi website, but Anya was very professional, extremely patient trying to figure out why this kept happening. I started getting very upset, because I finally found a platform where customers don't have to wait "Forever" to receive their products and now I'm experiencing issues omg, but Anya continued to be professional and extremely patient. To make long story short, I figured out it was my browser, although Anya kept telling me and leading toward the browser it just would not register. After further troubleshooting it was extensions I had on my browser! I contacted Trendsi and got lucky to get Anya again, I got the opportunity to apologize to Anya for kept asking to speak with someone other than Anya and as from the start Anya still professional and patient. Thank you Anya for be available when I really needed assistance! I am grateful! Thank you!
Hi D'Zani Fashion,
Exceptional customer service is very important to us and we are glad Allan was able to provide that to you. We will make sure to pass along the compliments to him. Thank you for the kind review! ❤️
Mary was very patient and helpful guiding me every step of the way. Waited with me while I was in the process of filling out important info for my Google Merchant Account
So far so good. We just started with Trendsi a few days ago, adding products and setting up. Gretle on the chat window has been wonderful! And we got our first order today.
Hello The Beehive Boutique,
Thank you for leaving us a review and congratulations on your first sale! We always want to offer our users the best service, so we are glad we were able to help. Please don't hesitate to reach out again.
Nice app overall, easy to use, customer support is great, I had an issue I used the chat support and Lee helped me resolve it fast.
Hi Sindyana,
Thank you for your review. We are glad that you enjoy using Trendsi. As your trusted partner, we will always be here to help, and can't wait to grow your fashion business together. Just let us know if you have any additional feedback or questions.