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Whenever I have a query, I receive quick and reliable assistance from Trendsi. Their support team is responsive, helpful, and ensures that my concerns are addressed efficiently, making the overall experience smooth and hassle-free.
Hello THE CUSTOM MART,
Thank you so much for your wonderful feedback! We’re truly happy to hear that your experience with Trendsi’s support team has been smooth and hassle-free. Providing quick, reliable, and helpful assistance is exactly what we strive for, and it means a lot to know we’re meeting that goal for you.
We appreciate your support and look forward to continuing to assist you whenever you need us!
Outstanding Support & Seamless Dropshipping Partner
I’ve had an excellent experience working with Trendsi, especially their support team — Anya and Sam deserve a huge shoutout.
As a new Shopify store owner launching a fashion brand (Athlesi), I encountered a few technical sync and product integration questions during setup. Their team was consistently responsive, professional, and incredibly patient. Not only did they fix the issue with a product sync quickly, but they also followed up proactively after the chat to make sure everything was working correctly on my end.
More recently, I had to navigate a more complex situation involving an order cancellation and refund with third-party fulfillment. Charles (and Lorie) provided clear, patient, and very professional guidance throughout the entire process, following up until everything was fully resolved.
What truly stands out is their attention to detail and kindness in communication. Every interaction felt supportive, not transactional — which is rare when working with apps and integrations.
The inventory syncing, order processing, and Shopify integration have been smooth so far, and their documentation plus live support make the onboarding process much easier for new stores.
Highly recommend Trendsi to any Shopify fashion or dropshipping brand looking for a reliable supplier with exceptional customer service.
Special thanks again to Anya, Sam, Charles, and Lorie for the outstanding support!
— Elisa, Athlesi
Hi Athlesi,
Thank you so much for the amazing review! 🎉 We’re thrilled to hear that Anya, Sam, Charles, and Lorie made your onboarding and order management seamless. Supporting new Shopify brands like Athlesi and making the experience smooth and stress-free is exactly what we strive for. Your kind words mean the world — and we’re always here to help you grow! 🚀
Amazing products. Seamless process Big thank you to Anya for helping in initial startup issues I think everyone may go ( I’m dyslexic )through stock pointing v easy to fix with a click or two.
Anya stayed the distance with follow up emails brilliant . I’m a new brand and the stock is great for a shop filler or rebrand . You have new customer
Hi,
Thank you so much for your amazing 5-star review and kind words! We’re truly happy to hear that you’re enjoying the products and that the process has been smooth for you.
I’m especially glad to know Anya was able to support you through the initial setup and follow-ups—she’ll be very happy to hear your feedback. We also appreciate you sharing your experience as a new brand, and we’re excited to be part of your journey.
If you ever need any further assistance, we’re always here to help. Looking forward to continuing to support your business!
I needed assistance with a delivery, and Ria was very helpful. She answered my question!
Hi,
Thank you so much for your kind words! I’m glad I could help. If you have any more questions, feel free to reach out anytime 😊
Trendsi is an alright clothing service. They need more inventory for the US. They seem to always be out of stock or some variants are mostly out. I did need some help with their customer service and Sam sent me all the info I needed in order to find exactly what I needed fast. Thanks Sam! Hope I get you again.
Hi namparoger,
Thank you so much for your honest feedback! We truly appreciate you sharing your experience. 🙌
We hear you on the inventory — we’re working on improving availability so you can find what you need without the wait. Your input helps us get better every day!
And we’re so glad Sam was able to jump in and get you taken care of quickly! ⭐ We’ll be sure to pass along the shoutout — she’ll love hearing it.
Thanks again for being part of Trendsi. We can’t wait to serve you even better next time! 💛
Great customer service that I spoke especially Lorie and the rest of the team. I just started to using the app and loving it so far. Highly recommend. Keep up the great work!
Hi Infinity Beautiful Boutique
Thank you so much for your kind words and support! 😊 We’re really glad to hear that Lorie and the rest of the team were able to assist you well, and even more happy that you’re enjoying the app so far.
Your recommendation means a lot to us, especially as a new user. We’ll definitely keep doing our best to improve and deliver great service. Thanks again for taking the time to share your experience—welcome aboard! 🚀
I had an issue with my store not being able to add items and my store was no longer connected to my Trendsi account. Chette and Anya were very helpful in walking me through the process to quickly get this resolved.
Hi Honey B's Boutique,
Thank you so much for your kind feedback! We’re glad to hear that Chette and Anya were able to assist you in resolving the issue quickly. We truly appreciate your patience and are always here to help whenever you need support.
Misleading fashion partner. I always face an issue with Trendsi platform. They always mislead the sellers. Because of Trendsi, my business has been negatively impacted. Trendsi always misled us. I purchased the order within the given dates, and yet my purchase products are still affected by the Lunar New Year. There support provides silly or childish excuses. I have adjusted the funds and purchased the products so that customers receive their orders as soon as possible. Then, I found out that these orders are also affected. This is unacceptable.
Hi Harlan Forge,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel, especially when you’ve done everything possible to make sure your customers receive their orders on time. That dedication to your business is exactly what we value in our partners.
We want to clarify that holiday impacts like Lunar New Year can sometimes extend beyond standard purchasing dates due to supplier closures and logistics backlogs. That said, your experience with support and communication should never feel dismissive or unclear — and we take that seriously.
Your business matters to us, and we’d really appreciate the opportunity to review your specific orders and make this right. We will investigate further and provide a clear, detailed update to you through email.
We’re committed to improving and to supporting your success. Thank you for being part of Trendsi.
Great product catalog and fast support response. I ran into a sold-out issue caused by the Trendsi fulfillment location being registered incorrectly for my store, which took some back-and-forth to diagnose. Once I reached their support team, they resolved it quickly. The product quality and variety are excellent for dropshipping fashion. Would recommend, but onboarding/location setup could be smoother for international merchants.
Hi,
Thank you so much for taking the time to share such detailed feedback—we truly appreciate it. I’m glad to hear you’re happy with the product catalog, support responsiveness, and overall product quality and variety for dropshipping.
I’m also sorry for the inconvenience you experienced with the fulfillment location setup and the impact it had on the sold-out issue. We understand how important a smooth onboarding experience is, especially for international merchants, and your feedback on this is very helpful. I will make sure this is shared with the relevant team for review and improvement.
We’re always looking to improve, so if there’s anything we could have done differently or any specific steps that would have made this a 5-star experience for you, we’d really appreciate your input. Your insights help us make the platform better for all sellers.
Thank you again for your support, and please don’t hesitate to reach out if you need anything further—we’re here to help.
I had an amazing customer service experience with Chette. She was effective and professional. She helped me figure out the issue that had my store at a stand still. Now, I can order samples and start selling. Thank you Chette. I wish I could have you help me each time I need assistance. Trendsi is awesome.
