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I had issues with my products because they were showing out of stock, and I sent a quick email and booked a meeting in less than 30 minutes with Sherwin Xia. Sherwin Xia's professionalism was evident as he resolved the issue within minutes. I am so delighted to have all my products showing as available in my store.
Hi Demelitesltdstores,
Hi! Thank you so much for sharing your experience. 😊 We're thrilled to hear that Sherwin Xia was able to resolve your product availability issue so quickly and professionally.
It’s wonderful to know your products are now showing as available in your store, and we’re always here to support you whenever you need assistance. We really appreciate your feedback!
Trendsi has great products we use on Shopify. They have the best customer service agents as well. Chette was awesome and solved my issue quick and got me back connected to the site. Thanks again.
Hi K's Design's,
Thank you so much for the amazing 5-star review! 🎉 We’re thrilled to hear you’re loving our products and Shopify integration. Huge shoutout to Chette—we’ll make sure she sees your kind words! Glad we could get you back up and running quickly. We truly appreciate your support! 💙
i was dealing with a customer serv rep from trendsi named Chette she was amazing and very helpful and most of all patient . :) a week later the sad part is a customer placed a order almost 2 weeks ago and they keep putting things off and lots of excuses ive been going back and forth last couple days with someone named Sam and she tells me this morning they are on holidays till end of month like omg my customer will be waiting over a month for products this is not ok. my advise is to stay away from trendsi i feel like im getting the run around shopify should know these issues
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Chette provided amazing support and was helpful and patient throughout your experience. We’ll be sure to pass along your feedback—it truly means a lot to our team. 😊
Customer service it truly avaiable 24/7 ANYA is the absolute best!!!
Hi Foot Fetish-The Brand,
Hi! Thank you so much for your kind words — we’re thrilled to hear that Anya and our 24/7 customer service have been so helpful! 😊
We really value your feedback and would love to know: is there anything we could do to make your experience a full 5-star one? Your input helps us keep improving and providing the best service possible.
Excellent products. Super helpful support. Sam was quick, helpful, polite and friendly
Hi Generations Collective,
Thank you so much for your kind feedback! 😊 We're really glad to hear that you're enjoying the products and that our support team was able to assist you promptly. We'll be sure to pass your kind words along to Sam as well. If you ever need any help in the future, please don’t hesitate to reach out — we’re always happy to assist!
Trendsi has been a reliable partner for my business. Even when issues come up, their support team handles them professionally and sees things through to resolution. I especially want to highlight Chette, Harold, Anya etc, who were patient, responsive, and clear throughout the entire process. The follow-up and communication made a real difference. I appreciate the accountability and customer-focused approach. I’ll continue working with Trendsi and recommend them to other sellers looking for dependable support
Hi,
Thank you so much for taking the time to share this thoughtful feedback. We’re truly grateful for your trust in Trendsi and are glad to hear that our team was able to support you effectively throughout the process. Your kind words about Chette, Harold, Anya, and the rest of our support team mean a great deal to us, and we’ll be sure to share your recognition with them. We appreciate your continued partnership and recommendation, and we look forward to supporting your business every step of the way.
First time using Trendsi. Charles was very informative and extremely helpful!
Hi,
Thank you so much for sharing your experience with Trendsi! We’re delighted to hear that your first interaction was a positive one, and we’ll be sure to pass along your kind words to Charles—he’ll truly appreciate it.
We’re always looking for ways to improve, and we’d love to know how we can make your experience even better. What can we do to turn this into a 5-star experience for you?
Your feedback means a lot to us, and we’re here to support you every step of the way.
Just signed on and had a technical issue, I was able to get on chat and Harold solved my problem within a few minutes. Communication was direct and efficient. So far so good!
Hi REBDOLLS,
Hi! Thank you for sharing your experience. 😊 We're thrilled to hear that Harold was able to solve your technical issue quickly and efficiently.
It’s great to know your first experience is going so smoothly, and we’re always here if you need any assistance along the way. Welcome aboard, and we look forward to supporting you!
Harold was very helpful and polite. He fixed the technical problem I was having in under 5 minutes. I am very appreciative!
Hi Clover & Coast,
Thank you so much for your wonderful feedback! We're delighted to hear that Harold was able to assist you quickly and resolve the technical issue. We truly appreciate you taking the time to share your experience. Please feel free to reach out if you need any further assistance. 😊
Thanks to Harold for quick and detailed answer, it really help me understand some of the delievery process!
Hi Noir et Lin,
Thank you for your kind feedback! We’re glad to hear that Harold’s quick and detailed explanation helped you better understand the delivery process.