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What a great app. I have chatted with Raymart a few times and he is terrific and helpful. I am very happy with Trendsi and they have great products.
Hi, At Palm West
Thank you so much for the review. Please continue to reach out to us if you have more questions or need help. We are here for you 24/7!
I just got off the chat with Angelo about an issue with placing an order and he was so quick and helpful. Their support team responds very quickly! I love the Trendsi products and customer service!
Hi, Creations by FC
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We'll make sure to pass along the compliments Angelo.
This app has been great so far! So many cute options to choose from and reliable customer service! I can't wait until they offer custom packaging. Also Charmaine was a huge help to me as well! Thanks!
Hi, PinkkNPoshh
Your review made our day and we'll make sure to pass along the compliments to Charmaine! Please don't hesitate to reach out again anytime. 💛
I ordered a sample in order to see how fast it would take to receive my order and to see the package and quality of products. For the most part, I'm pleased with the products. I did receive one item almost 4 days sooner than the others and packaging is not consistent. The first item came in a brown envelope and the others came in a pink envelope. I reached out via app to inquire about it and unfortunately there's no way to request a particular packaging but hopefully they will stick with white or brown. Audrey was helpful and professional in responding to my inquiry. She stated that pink was what's available for the month. Please stick with white or neutral color as to not clash with branding.
Hi Kovered Chic,
Thank you so much for your feedback. We want to let you know that every single request is considered at Trendsi and this feedback has been sent to the appropriate department. Please reach out to our customer support team if you have any other concerns or questions.
So please with Chette from Trendsi and how she handles my problems everytime I need help. She is amazing.
Hi,THE ART CLOSET
Thanks for leaving us a review. It is music to our ears! We are so glad that Chette was able to help you every step of the way and we'll make sure to pass along the compliments to her! Please reach out to us anytime; we are available 24/7!
Not happy with the overseas shipping. It is taking longer than expected especially when the order sets at the warehouse for 3 or 4 days before it is shipped to the U.S. I will be pulling all of the products from overseas in the near future or finding another supplier as they have very few plus size items in the U.S. Warehouse
Hi Attitude-Me,
We sincerely apologize for the challenges you faced with your shipping experience. Recognizing the significance of timely deliveries, we are actively working to enhance our overseas shipping process. Regarding orders originating from our overseas warehouse, please note that we have a processing time of 3-4 business days. This ensures a thorough quality check for the items we dispatch, guaranteeing their excellent condition upon arrival.
Your feedback is immensely valuable to us, and we thank you for your understanding as we tackle these issues. We remain dedicated to improving our U.S. warehouse selection, and we invite you to stay tuned for exciting updates! We appreciate your patience and value you as a customer. 🚀
We love the app. We are new to Trendsi . I needed help a little while ago and chatted with Miles. Miles was very professional and answered all of our questions. Hats off to Miles.
Hi Moody Fitzs Boutique,
We LOVE your review and on behalf of everyone in our team, welcome to Trendsi! Our goal at Trendsi to not only provide quality products, fast shipping, and good prices, but also great customer service. Please reach out again to our 24/7 customer support!
Great support, quick and responsive! Mia was very helpful in addressing my questions and I am very happy my issue was resolved. Looking forward to working with Trendsi.
Hi, MXSTUDIO.COM
Thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help!
Allan was very helpful in answering my question while setting up my Shopify store. I'm very grateful to have access to quick quality support.
Hi Trisha’s Place,
Thank you so much for the review! We will do our best to keep supporting your business growth. Please don't hesitate to reach out with questions and feedback.
Lorie was very helpful in clarifying Trendsi policy. I love the app and the items.Great quality but the return window is really short compare to the online fashion market wish it was for more longer days since it takes people time to decide to stay with an item or not.
Hi, Rose Lure Couture
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.