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Great App. Representatives are very responsive if you need their assistance. Czar was of great help on the 24/7 chat.
Hello NicholesGifts,
Delighted to hear you're enjoying our app! 🌟 Thanks a bunch for the shoutout! We're thrilled Czar could assist you round the clock. If you ever need more help, we're just a message away! 🚀 #CustomerSuccess
I am delighted to express my gratitude for the excellent experience I had while working with Trendsi, particularly with their remarkable representative, Raymont. His invaluable support and unwavering patience truly made a significant impact on my overall journey. From the very start, Raymont demonstrated an exceptional level of professionalism and knowledge in his field. Despite my initial lack of familiarity with the process, he was readily available to guide me and answer all my questions promptly. His depth of understanding and ability to simplify complex concepts made it effortless for me to grasp important aspects.
Hello Graceful369Vibes,
Thrilled to hear about your fantastic experience! 😊 Raymart and the Trendsi team are dedicated to making your journey seamless. We appreciate your kind words and look forward to continuing to exceed your expectations! 🚀
I must say, Trendsi's customer service is top notch! I have used chat a few times. This time talking with Allen, and every time they have done a superb job and always go above and beyond answering my questions and solving any issues (which have only been minor). I have had great experience all around so far with Trendsi and am thankful for them.
Hello Jewlree,
Thank you so much for your fantastic feedback! We're thrilled to hear that you've had a top-notch experience with Trendsi, especially with Allen's superb customer service. We truly appreciate your support and are grateful to have you as a valued customer. If you ever have more questions or need assistance, we're here for you! 🌟
customer support Anya was great very helpful and explained everything very well thank you
Hi Lavish Luxe,
Thank you so much for your kind words! We're thrilled to hear that Anya provided excellent support and made sure everything was clear for you. We'll be sure to pass along your appreciation. If you ever need assistance again, don't hesitate to reach out! ❤️
Trendsi has been wonderful. I recently had the pleasure of speaking to Czar. From the moment I reached out with my inquiries, Czar was quick to respond and demonstrated an understanding of the subject matter. Their ability to address my questions promptly and effectively left a lasting impression. Thank you, Czar, for your outstanding support.
Hello Fern + Moss,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Czar. We take pride in providing prompt and effective support. If you have any more questions or need further assistance, don't hesitate to reach out. We appreciate your business! ❤️
Mary was very helpful with logistics questions I had! She was quick to respond and knowledgeable. Thank you, Mary!
Hello Soul Happy Shop,
Absolutely thrilled to hear that, thank you for sharing! Mary is indeed a rockstar when it comes to logistics - quick, knowledgeable, and always ready to assist. We're lucky to have her on our team! If you have any more questions, feel free to reach out. Cheers! 🌟
I love their Chat feature! Jules is great! She helped me quick with a question and even with some screenshots to show me exactly where to find something!
Hello The Bayside Bohemian,
Thrilled to hear you had a positive experience with Jules and our Chat feature! 🌟 We're here to make things easy for you. If you ever have more questions or need assistance, feel free to reach out.
Czar was super helpful! She answered all my questions and resolved my issues. Thanks a lot!
Hello Jobless Cat,
That's fantastic to hear! We're thrilled Czar could assist you promptly and effectively. Don't hesitate to reach out if you have more questions in the future. Thank you for your kind words! 😊🌟
Hi, Dave, Thanks for your great support to me.
Great service from your side ,Love you DAVE
Hi Prezways,
Hey there! Thanks a bunch for the shoutout and love! 🌟 We're always here to support you whenever you need it. Let's keep rocking it together! 💪😊
So many complaints. Using this vendor for dropshipping has been a complete headache from day one and I haven't officially launched but Trendsi has proven not to be able to handle large order quantities. There is no merchant support at all for shipping, delays, refunds, credits, nothing. They don't notify you when part of the order didn't ship. If you don't check each order one by one then prepare to get a large amount of emails from upset customers asking "where is the rest of my order?" I don't even have 100 orders and have had to process 5-6 refunds and offer credits and coupons because Trendsi has lost packages or simply not shipped out product. This vendor is a liability to building a successful brand and now I'm trying to source all products in my store elsewhere. I'm losing money using Trendsi and they are not a trusty source for dropshipping.
BEWARE
Hello Gym Girl Era,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you've experienced with your orders, and we appreciate your patience.
We understand that this has been a frustrating experience, and we want to assure you that we take your concerns seriously. Our team is actively investigating the issues you've raised to identify the root causes and implement necessary improvements.
At Trendsi, we strive to provide a seamless experience for our customers, and we regret that we have fallen short of your expectations. We genuinely value your input as it helps us address areas of improvement and refine our services.
We acknowledge that managing large order quantities can be complex, and we are committed to enhancing our processes to ensure timely and accurate fulfillment. Additionally, we recognize the importance of clear communication regarding shipping status and any potential delays. We will work diligently to address these issues and prevent them from occurring in the future.
To better assist you, we would appreciate the opportunity to connect with you directly to resolve any outstanding concerns and make things right for you.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your feedback as it helps us refine and improve our services. Thank you for your understanding, and we look forward to the opportunity to make amends.