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Trendsi is an alright clothing service. They need more inventory for the US. They seem to always be out of stock or some variants are mostly out. I did need some help with their customer service and Sam sent me all the info I needed in order to find exactly what I needed fast. Thanks Sam! Hope I get you again.
Hi namparoger,
Thank you so much for your honest feedback! We truly appreciate you sharing your experience. 🙌
We hear you on the inventory — we’re working on improving availability so you can find what you need without the wait. Your input helps us get better every day!
And we’re so glad Sam was able to jump in and get you taken care of quickly! ⭐ We’ll be sure to pass along the shoutout — she’ll love hearing it.
Thanks again for being part of Trendsi. We can’t wait to serve you even better next time! 💛
Great product catalog and fast support response. I ran into a sold-out issue caused by the Trendsi fulfillment location being registered incorrectly for my store, which took some back-and-forth to diagnose. Once I reached their support team, they resolved it quickly. The product quality and variety are excellent for dropshipping fashion. Would recommend, but onboarding/location setup could be smoother for international merchants.
Hi,
Thank you so much for taking the time to share such detailed feedback—we truly appreciate it. I’m glad to hear you’re happy with the product catalog, support responsiveness, and overall product quality and variety for dropshipping.
I’m also sorry for the inconvenience you experienced with the fulfillment location setup and the impact it had on the sold-out issue. We understand how important a smooth onboarding experience is, especially for international merchants, and your feedback on this is very helpful. I will make sure this is shared with the relevant team for review and improvement.
We’re always looking to improve, so if there’s anything we could have done differently or any specific steps that would have made this a 5-star experience for you, we’d really appreciate your input. Your insights help us make the platform better for all sellers.
Thank you again for your support, and please don’t hesitate to reach out if you need anything further—we’re here to help.
Customer service it truly avaiable 24/7 ANYA is the absolute best!!!
Hi Foot Fetish-The Brand,
Hi! Thank you so much for your kind words — we’re thrilled to hear that Anya and our 24/7 customer service have been so helpful! 😊
We really value your feedback and would love to know: is there anything we could do to make your experience a full 5-star one? Your input helps us keep improving and providing the best service possible.
First time using Trendsi. Charles was very informative and extremely helpful!
Hi,
Thank you so much for sharing your experience with Trendsi! We’re delighted to hear that your first interaction was a positive one, and we’ll be sure to pass along your kind words to Charles—he’ll truly appreciate it.
We’re always looking for ways to improve, and we’d love to know how we can make your experience even better. What can we do to turn this into a 5-star experience for you?
Your feedback means a lot to us, and we’re here to support you every step of the way.
Trendsi has been a great experience so far!
Shoutout to Harold for taking care of my recent sample inquiries :)
Definitely continuing my collaboration with them!
Brilliant communication with Mikah via chat. Very knowledgeable
Hello,
Thank you so much for the fantastic feedback! ⚡️
It was an absolute pleasure chatting with you. We're thrilled to hear you found the communication clear and helpful. Mikah always aims to make every interaction smooth, informative, and positive. We truly appreciate your support!
for some reason i can't us the custom branding, i made sure the products where from overseas, and my network is totally fine, other than that my experience is very good.
Fast response, and a clean overall app! whatever you do be careful while scrolling on a laptop through the shipping to section. It locks you out the app.
But not to worry, had lovely Ria help me get back in!
Hi,
Thank you so much for your feedback! We’re glad to hear you enjoyed the fast response time and the clean app experience. We appreciate you pointing out the issue with scrolling on the shipping section—we’ll be sure to share this with our team for review. We’re also happy to hear that Ria was able to help you get back in quickly. If there’s anything we can do to make your experience a 5-star one, please let us know—we’d love to hear your suggestions! ⭐
I ordered several samples at once, and one was 2 small, return instructions stated that the SKU on the bag had to match the item SKU, however there was no way to find the SKU on the site, and it didn't occur to me to match each bag with each item when taking them out. Harold was helpful in helping me figure out what the SKU was, so that I could use the correct plastic bag in order to make a return. Harold deserves 5 stars for his help, but I gave 4 stars for the overall experience -- if the SKU had been published on the order page then I wouldn't have had to reach out to support in the first place.
Hi No Shrinking Violet US,
Thank you so much for sharing your experience and for recognizing Harold’s support—we’re very glad he was able to assist you in sorting out the SKU issue. I completely understand how confusing it can be when the SKU isn’t clearly accessible, especially when handling multiple sample items at once.
We truly appreciate your honest feedback about the SKU visibility. This is valuable insight for us, and we will be reviewing how to make this information clearer and easier to find on the order page so others don’t run into the same challenge.
Since our goal is always to deliver a seamless 5-star experience from start to finish, we’d love to know if there’s anything more we can do to improve your experience further. Your input helps us continue to grow and better support you.
Thank you again for your thoughtful review—and for highlighting Harold’s great work!
Thank you Ria for your help!
Hi ThePopUpCloset,
Thanks so much for your kind words! We’re thrilled Ria could help. 🌟 We’d love to make your next experience a 5-star one—let us know how we can make it even better!