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Trendsi has been a reliable partner for my business. Even when issues come up, their support team handles them professionally and sees things through to resolution. I especially want to highlight Chette, Harold, Anya etc, who were patient, responsive, and clear throughout the entire process. The follow-up and communication made a real difference. I appreciate the accountability and customer-focused approach. I’ll continue working with Trendsi and recommend them to other sellers looking for dependable support
Hi,
Thank you so much for taking the time to share this thoughtful feedback. We’re truly grateful for your trust in Trendsi and are glad to hear that our team was able to support you effectively throughout the process. Your kind words about Chette, Harold, Anya, and the rest of our support team mean a great deal to us, and we’ll be sure to share your recognition with them. We appreciate your continued partnership and recommendation, and we look forward to supporting your business every step of the way.
I recently needed to find out if there was any way to get a pair of jeans that were out of stock. I did send a restock request as told. Mikah went out of her way though. She escalated my question to the listings team so they could verify with their partner supplier if and when the jeans would come back into stock. I truly appreciate her because most representatives from other vendors wouldn't go that far for customer service. She will follow up with me as soon as she gets an answer to see it through. Thank you Mikah!
Hi,
Thank you so much for sharing your experience! We’re thrilled to hear that Mikah went above and beyond to assist you and coordinate with the listings team. We’ll be sure to share your kind words with her—it means a lot. We truly appreciate your trust in Trendsi and are always here to help with any questions or concerns you may have!
In order to enhance my website I had numerous questions that Sam helped me with. She made answered all my questions quickly and I'm thankful for her help. for anyone who needs clothing and such, I absolute recommend Trendsi. Makes it easy to dropship or wholesale all in one location with quick shipping.
I have a Trendsi account and have installed the Trendsi app on my Shopify store. A customer recently ordered a pair of pants in size Medium from my store, but when I checked the product on Trendsi, there was no Medium stock available and only 2 units left in size Small. On my Shopify site, however, the same pants still show more than 50 units available across sizes S, M, and L.
Because of this discrepancy, I now need to refund the customer and explain that the item is actually out of stock. After further checking, I discovered that for more than half of the products imported from Trendsi, the available variations, colors, and sizes in Shopify do not match what is shown for the same items on Trendsi. This indicates that the Trendsi app is not syncing inventory and variants with my Shopify store in real time.
Please explain why this syncing issue is occurring and provide a solution so that my Shopify inventory always matches Trendsi and this situation does not happen again.
Hi Centprime,
Thank you so much for reaching out and for taking the time to explain your experience in detail. We sincerely understand how frustrating and disruptive this situation is—especially when it directly affects your customer and requires you to issue a refund. We know how important accurate, real-time inventory syncing is for running your store smoothly, and we’re truly sorry for the inconvenience this has caused.
We completely understand your concern regarding the discrepancy between the inventory shown in your Shopify store and the availability reflected in Trendsi. This is not the experience we want you to have, and we recognize how situations like this can impact customer trust and your business operations.
We’d like to investigate this issue further to identify why the inventory and variant syncing is not updating as expected and work toward a reliable solution to prevent this from happening again. Our team can review your account settings, sync configurations, and recent inventory updates to pinpoint the root cause.
To help us move forward as quickly as possible, could you please let us know:
When you first noticed the inventory mismatch
Whether you’ve made any recent changes to sync settings or re-imported products
If the affected products were imported individually or via bulk import
Most importantly, we’d love to know what would make this a 5-star experience for you. Whether that’s clearer inventory syncing, proactive alerts, or hands-on assistance to ensure everything is aligned, your feedback will help us better support you.
Thank you again for bringing this to our attention. We truly value your partnership and are committed to resolving this for you.
I ordered several samples at once, and one was 2 small, return instructions stated that the SKU on the bag had to match the item SKU, however there was no way to find the SKU on the site, and it didn't occur to me to match each bag with each item when taking them out. Harold was helpful in helping me figure out what the SKU was, so that I could use the correct plastic bag in order to make a return. Harold deserves 5 stars for his help, but I gave 4 stars for the overall experience -- if the SKU had been published on the order page then I wouldn't have had to reach out to support in the first place.
Hi No Shrinking Violet US,
Thank you so much for sharing your experience and for recognizing Harold’s support—we’re very glad he was able to assist you in sorting out the SKU issue. I completely understand how confusing it can be when the SKU isn’t clearly accessible, especially when handling multiple sample items at once.
We truly appreciate your honest feedback about the SKU visibility. This is valuable insight for us, and we will be reviewing how to make this information clearer and easier to find on the order page so others don’t run into the same challenge.
Since our goal is always to deliver a seamless 5-star experience from start to finish, we’d love to know if there’s anything more we can do to improve your experience further. Your input helps us continue to grow and better support you.
Thank you again for your thoughtful review—and for highlighting Harold’s great work!
Amazing Support!
Had a critical inventory sync issue, but the support team was incredibly helpful. Special thanks to Harold from the Tech Team! He went above and beyond to fix the bug in the backend quickly. Great app, great service.
Hi LOOXIY,
Thank you so much for the amazing review! We’re thrilled to hear that our support team was able to help with your inventory sync issue. Harold will be delighted to know that his efforts made such a positive impact — he truly is dedicated to going above and beyond.
We’re grateful for your trust in our app and our service. If you ever need anything else, we're always here to help!
Trendsi has been great for my Shopify store. The product importing process is smooth and the app is easy to use. I had an issue where products were showing as sold out even though inventory was available, and Anya from support helped me fix it quickly by guiding me through the correct shipping and inventory settings. Very helpful, clear, and professional support. Highly recommended.
I had some difficulties with getting my store set up, but Anya was an AMAZING help! she not only helped fix the issue but also caught an error i had made on my shopify store. I am truly grateful to have access to Trendsi which makes my life as a business owner so much easier!
I am very sorry to have integrated TREDSI into my online store. I finally got my first sale and the item never arrived. I asked for information and after 10 days they told me that it was not possible to send me the item. I had to insist to have an answer, because on their part there is no real commitment. I am disappointed and sorry to have trusted this store, it is a pity that it has very good items but not at all good in what they do. And don't believe the 5-star reviews, they are paid reviews. It's a robbery!
Hi Edgy Jewelry,
Thank you so much for taking the time to share your feedback about your experience with Edgy Jewelry. We truly appreciate hearing your thoughts, and we’re glad to know we had the opportunity to assist you.
Our goal is always to provide a 5-star experience, and if there’s anything we can do to make your experience even better, we would love the chance to improve it. Your satisfaction means a great deal to us, and your feedback helps us continue to grow and serve you better.
If there’s anything we may have missed or any way we can elevate your experience, please feel free to let us know—we’re here to help! And if you feel we’ve earned it, we would be incredibly grateful for an updated 5-star review.
Thank you again for supporting Edgy Jewelry. We appreciate you!
Working with Trendsi has been great so far! They have been going the extra mile to ensure your concerns or questions are heard and answered! Their platform and systems are user-friendly and easy to navigate and set up. I'm just glad I was able to discover Trendsi.
A special shoutout to Charles, who has been my customer service support agent on multiple occasions and have been extraordinary in ensuring that my questions and concerns are being heard and following through with each one!
Hi Love Classic,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Trendsi. It’s great to know that our platform and support have made things easier for you. We’ll be sure to share your feedback with Charles — he’ll be so happy to know his dedication made a difference. 💛 We truly appreciate you being part of the Trendsi community!