Trendsi: Fashion Dropshipping

Hi Southern Shores Clothing,

Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.​

We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.​

We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.​

Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.​

We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.

Hello Apparel Garden,

Thank you for being a longtime user and for sharing your honest feedback. We’re truly sorry to hear that the recent changes to our brand-name clothing selection have made the app less useful for your store.

We understand how important recognizable brands can be for attracting customers and driving sales, especially when you’ve built your business around selling them. We also really appreciate you sharing that Trendsi has helped you make sales in the past.

Your feedback is valuable to us, and we’ll make sure it’s shared with our team as we continue evaluating our product offerings. We’d love the opportunity to better understand what brands and products would be most valuable to your business. ❤️🙏

Hello,

We’re truly sorry to hear about your experience. We completely understand how frustrating it is to place multiple orders and have them fail to sync.

That’s not the experience we want for our merchants. Order syncing and accurate price updates are core functions of the app, and we take your feedback seriously. The screenshots and information requested by our support team are intended to help us identify what went wrong and resolve the issue as quickly as possible, not to shift the responsibility onto you.

We’d appreciate the opportunity to look into your account and determine why the orders and pricing updates aren’t syncing correctly. If you’re still in contact with our support team, please continue the conversation there so we can investigate the specific issue and work toward a resolution.

Thank you for taking the time to share this feedback. We apologize again for the frustration this has caused. 🙏❤️

Hello CARTERLY,

We’re truly sorry for the frustration and inconvenience this experience caused you and, especially, the impact it had on your relationship with your client. We understand how upsetting it is to have an order cancelled several days after payment, particularly after you reached out to confirm that it would be fulfilled on time.

Our inventory changes in real time, so availability can fluctuate throughout the day. In some cases, an item may still appear as available when an order is placed, but by the time our warehouse team begins preparing the package, the remaining stock has already been allocated to other orders. When that happens, we refund the out-of-stock item as soon as we confirm it is no longer available.

We also apologize that you had to contact support to get an explanation instead of receiving clear communication proactively. That’s not the experience we want for our sellers. We usually sent email notification for out of stock items. In case you received no email we highly recommend checking your spam of junk folder as our email might have been sent there.

We’d appreciate the opportunity to look into your specific order and see what happened. Please reach out to our support team with your order details so we can review the situation further. Thank you for taking the time to share your feedback. ❤️

Hello Giza Fashion Studio,

Thank you so much for your thoughtful 4-star review! 🎉

We’re really glad to hear that your experience with Trendsi has been positive so far and that our team—especially Sam—has been able to support you well. Fast, helpful communication and reliable service are exactly what we strive for, especially for growing businesses like yours.

It’s exciting that you’re already testing more samples—we can’t wait to see how your assortment expands and supports your success! If there’s ever anything you need or want to explore, we’re always here and happy to help.

Appreciate you being part of the Trendsi journey, and we’re looking forward to growing with you! 🚀

Hi,

Thank you so much for your wonderful review and for recommending Trendsi! 💛 We’re thrilled to hear that our support team has been able to resolve your concerns in a timely manner and provide the level of service you deserve.

And a special thank you for recognizing Mia! We’ll be sure to share your kind words with her. We’re so happy to know that her helpfulness and positive attitude have made a difference in your experience.

We truly appreciate your trust in Trendsi and look forward to continuing to support you and your business! ⭐⭐⭐⭐⭐

Hi,

Thank you so much for your kind words! We’re delighted to hear that Mia was able to assist you promptly and thoroughly resolve your questions. We truly appreciate you taking the time to share your experience with us. If you feel that Mia provided you with a 5-star experience, we would greatly appreciate it if you could leave us a 5-star review. Your feedback means a lot to Mia and the entire Trendsi team!

Hello By Bénie,

Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié la réactivité et la clarté de notre service. Au plaisir de vous accompagner à nouveau ! 😊

Hello Everfashionstore.com.,

Thank you so much for the wonderful review! We’re thrilled to hear that Sam was able to help you update your store name quickly and made the process easy and enjoyable. We’ll be sure to share your kind words with Sam. We truly appreciate your recommendation and are excited to support 💙

Hello Michelle Francisco,

Thank you so much for the kind words! We’re thrilled to hear that Harold consistently provides a hassle-free experience and gets your issues resolved. We’ll be sure to share your feedback with him. We truly appreciate your support! ❤️