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Angelo was great with all the questions I had today. He was very knowledgable and helpful. Thanks for the great customer service.
Hi, Blissful Lane
We're glad to hear that, one of our top priorities is to ensure that we can make e-commerce work seamlessly for our dearest sellers. Don't hesitate to reach out anytime should you have any questions ❤️
Gretel was quick and prompt helping me with my questions about fulfilling orders from trendsi.
It threw me for a loop when clients couldn't check out with trendsi products..... I realized trendsi makes your default address their location for fulfillment. In doing so, you need to create a new shipping rate for your default address even though the items technically are not shipping from there.
This totally solved my problem and clients were able to check out.
Thanks! Problem solved
Hi GiGi Beach,
Thanks so much for your review we heard your feedback loud and clear. We will continue to improve our service to better support you and your fashion business. Just let us know if you have any questions or additional feedback.
I am new with Trendsi and am already loving it. Customer service is very fast and very helpful. Today I had the pleasure to chat with "Angelo" who was very kind and knowledgeable and was able to help me out.
Hi, Pure Alba Boutique
Your kind words certainly made our day! We always want to offer our users the best service and user experience. Feedback like this is what makes us continue to strive for ways to improve our services. Thank you!
Warning! Horrible I have had so many bad reviews on my page now because they say they fill the order and then cancel it on me without telling me or never send out the order. So people think I am scamming them. I talk to customer service but it doesn't help. I hate writing bad reviews but I am at my witts end. This is so unprofessional.
Hi LucyBo,
We are very sorry to hear of your experience and hope that you are satisfied with the resolution we provided. This is definitely not the great customer service and order experience that we pride ourselves on. Your business is important to us, so please continue to reach out to Customer Support with any other feedback or questions you may have.
I had a query regarding sellers permits. Just "shout out" to Angelo for helping me so efficiently and clarifying my questions.
Hi, 3 FOLD
Thank you for your kind words, we will make sure to pass along the compliments to Angelo, and don't hesitate to reach out again should you have any questions or concerns. We're here for you 24/7 💕
I am just getting started with Trendsi but Raymart was super helpful with some questions I had and response time was great. I have high hopes for success with Trendsi!
Hi Shop June Skye,
Thank you so much for the review! We will do our best to keep supporting your business growth. Please don't hesitate to reach out with questions and feedback.
I really enjoy using this app to add more products to my site that fit with my current customer. The easy integration with my current shop is great. I can add products easily and all the information associated is added for me. If there something missing or I just need help their customer service is super fast and helpful. Really glad I was able to find out and use this service. The only downside is it doesn't always have all the products I'm looking for because I sell to a specific market, but I can put in product requests to Trendsi. Which means they might have more options in the future that fit my needs! All in all great app would definitely recommend if you want to start a shop and need access to inventory but don't want to commit to a big order from a brand you're unsure about. Just had another great experience with a customer service rep, Harold, who was not only pleasant but able to quickly update me on my customers shipping that had been delayed!
Hi Tall Style Shop,
Thank you so much for your review! We're glad to hear you enjoy our app features, and thank you for your feedback on product selections. As you mentioned, you can submit product requests in our app. You can also email us about any products/brands/suppliers you would like us to carry. We are always looking to expand the selection that we offer, and we would do our best to add you suggestions.
Please don't hesitate to reach out for any questions or feedback, we are always here to help.
I really like the clothing and at a good price. The support from Allan was really good and was able to help me with the process. Allan was quick, nice, and helpful.
Hi, Lyla's World
Thank you so much for the review. Please continue to reach out to us if you have more questions or need help. We are here for you 24/7!
Thank you so much Gretie your the best you really help me learn how to understand how this app works .....and i love it ....5 stars for you......
Hi, Fitness Motivation 101
We are so happy that Gretle was able to help answer all your questions and also excited to help you grow your business! Your success matters to us, so please don't hesitate to reach out again for assistance.
Trendsi customer service is amazing. Allen was super helpful. He responded so quickly and was very knowledgable about my questions. Thank you Allen!
Hi, Lotastyle
Allan is one of our precious gems and we're glad he was able to help you. We'll make sure to pass along the compliments to him and please reach out anytime, we're here for you 24/7 ❤️