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I want to switch over to Trendsi as my main dropshipping source, and had questions on how to do it. So, this morning I engaged in a dialog with one of the representatives, Ms. Lorie, who was with me answering all my inquiries with depth of knowledge and professionalism. I am so happy that she provided all the information that I need to further my online ecommerce business.
Ms. Lorie, thank you so much for your kind and professional assistance.
Hello Essential Wears,
Thank you for your glowing feedback! We're thrilled to hear that Lorie provided you with the support and information you needed. Here's to a successful switch over to Trendsi and the growth of your online business! 🥂
I had another company set up my Shopify site and once I connected Trendsi I had so many small questions when setting it up and understanding how Trendsi worked. Chette was so wonderful and patient in answering all my questions as well as walking me through how to set up certain settings! I feel that I have a better understanding of how dropshipping works and I’m more comfortable moving forward. I appreciated how easy it was to connect and communicate with her via messaging.
Hi Bliss House Couture,
Thanks a bunch for the shoutout! It was a blast working with you. I'm thrilled you're feeling more confident about dropshipping and your Shopify site. If you've got more questions down the road, feel free to reach out! 🎉
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
Great experience so far. Love that they have 24/7 chat with live person. It's Saturday and I just finished an online chat with Anya E. She was very helpful and friendly.
Hi Reedy River Cattle Company,
Thrilled to hear you're loving the experience! Our 24/7 live chat team, including Anya E., is here to keep your Saturdays bright and your questions answered with a smile. Thanks for sharing your positive vibes!
What I love about Trendsi is they customer service, very fast and dependable. Thanks JULES for your awesome customer and tips.
Hello COCO CRESS,
Thank you so much for the kind words! We're thrilled to hear that you're enjoying our customer service and tips. Jules will be delighted to know they made your experience awesome. We appreciate your support! 😊👍
This review is based solely on the customer service I experienced with Joel. As a new store owner, this was my first time experiencing an out-of-stock order and he clarified everything for me. Although, I'm disappointed with the out-of-stock item, as I'm sure my customer will be as well, he did at least get me on the right track. Thank you!
Hello In There Like Swimwear ITLSW
Thank you for your feedback! We're glad to hear that Joel was able to assist you effectively.
We understand that encountering out-of-stock items can be disappointing, both for you as a store owner and for your customers. However, we're pleased that Joel clarified the situation for you and helped get you on the right track.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you every step of the way as you navigate your journey.
I must say, Trendsi support has been truly incredible. Their team is exceptionally quick to respond and has efficiently answered all my questions. A special shoutout to Dave – thank you for all your help. Your assistance has been invaluable, and I greatly appreciate it. Keep up the fantastic work!
Hello Monee Simone,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Trendsi support, especially with Dave's assistance. We're committed to providing quick and efficient help, and we're grateful for your appreciation. Here's to continuing to deliver fantastic service!
I am a new TTS seller with lots of questions. Mary was patient with my support request and provided the exact information that I needed to place items on my shop. It was convenient to converse with her via email when I was available, instead of holding in a chat queue, like with other providers. Thank you Mary!
Hello Oxmoor Goods,
Thanks a bunch for your awesome feedback! 😊 I'm thrilled to hear that Mary could assist you so effectively. We're all about making things convenient for our sellers, and it's fantastic to know that the email support worked well for you. Don't hesitate to reach out if you have more questions – we're here to help you succeed! 🚀✨
Trendsi has been a total lifesaver for me! Being a fashion enthusiast, I'm constantly on the lookout for the hottest trends, and Trendsi never disappoints. The variety of styles they offer is amazing, and I always find something that suits my taste perfectly. Their customer service is super friendly and helpful too, big thank you to Chette for making my shopping experience smooth and enjoyable. I'd totally recommend Trendsi to anyone looking to up their fashion game!
HI SocialSeasons,
Hey there! We're thrilled to hear that Trendsi has been your ultimate lifesaver in the fashion world! 🌟 Our team works hard to keep you trendy and satisfied, and we're glad you've found your perfect style match with us. Big shoutout to Chette for making your shopping experience a breeze! Thanks a bunch for recommending Trendsi – here's to many more stylish adventures ahead! 🥂
Lorie L. helped me with every question I had and was so pleasant to talk with! Customer service could not be better!
Hello House of Binx,
Thank you so much for your kind words! It was our pleasure assisting you, and we're thrilled to hear you had a great experience. Don't hesitate to reach out if you have any more questions in the future. Have a fantastic day! ❤️