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I chatted with Lorie tonight - I could not access my account as previously with the text of the phone number. She showed me how I could access via Shopify Admin. I was also having an issue with customers not being allowed to ship - she helped me identify that issue - Shopify cannot seperate shipping when one ships from multiple locations. So the info provided assisted me in making the changes to allow customers to use to get shipping - we were getting an error prior. New to Trendsi via Shopify and just working out the "kinks" - Lorie was very helpful.
Hi, N-V-Us Fashions & Boutique
Thanks for your feedback, We will make sure to pass along the compliments to Lorie. Please continue to reach out should you need help with anything else!
i just started using Trendsi im waiting for my samples to arrive. So far its been great. Jaylene has been great with answering emails within minutes, she has provided excelent customer service and that makes me feel more comfortble working with the app Trendsi.
Hi Shop btiful,
Thank you for your review! We're glad you enjoy Trendsi so far. Let us know if you need anything, and we are always happy to help.
Czar was very quick in responding. Very knowledgeable. Super nice and professional. If possible, I would give her 10 stars!!!
Hi Hoodies For All Kind,
Thank you so much for your kind words! 🌟 I'm thrilled to hear that you had a great experience. If you ever need assistance in the future, don't hesitate to reach out. We're here to help! 😊
I think the use of this app is amazingly easy and user friendly. Also, i think they have very good product and everything is easy to understand. When I contact support its great to know that you can actually speak with someone and get immediate results. Gretle was supportive and super helpful. I look forward generating more sales using this app.
Hi, I.O. Domani USA
Thank you for the review. We'll make sure to pass along the compliments to Gretle, she is indeed an excellent customer support! Please don't hesitate to reach out again when you need help. 😊
Thank you Raymart from Trendsi. I've got all my queries cleared with just 10 minutes! No waiting games and so fourth! A great start, don't we!
Hi,
We are happy that our Customer Support team member Raymart was able to assist you. Please don't hesitate to reach out again anytime. Have a wonderful day!
Mary was fantastic. I had a question on sizing and she responded immediately. She also looked into the issue and sent it to the correct department, all the while keeping me in the loop. There's been several who I still have not heard anything from. Mary has been the exception and is a rock star.
Hi, Olive Ave
We appreciate your feedback and we are delighted that you find value in the services that we offer. Please feel reach out again if you need help in the future! We are available 24/7
Really good app for fashion dropshipping! Customer support is always online, happy to support for any doubt.
Hi, Gilaine
Thank you for your review! We are committed to providing you with the best service, and we are glad we could be of help. Please feel free to reach out if you need anything!
I absolutely enjoy using the Trendsi App. There are always good products to add to my store. I also received amazing customer service from Angelo, who assisted me with a problem I was having. My experience with Angelo was really great. He handled everything very professionally which I appreciated a lot. I highly recommend this app to anyone running a dropshipping business.
Hi, Dapuci
Thanks for taking the time to share your thoughts with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please continue to reach out for any help needed!
I reached out to customer service, spoke with Raymart. They were extremely fast with their response and very helpful. Best customer service ive had in awhile.
Hi, Independent Fashion
We truly appreciate your amazing feedback! Our mission at Trendsi is to help you grow your business by taking the hard work and stress out of it so you can focus on your brand. Please reach out again, we are available 24/7!
This app is great, but as far as customer service goes, when I needed help, Charmaine was there when I needed her, had the answers, and solved my problems. Always responsive.
Hi Whatamart,
We are so thrilled to know that Charmaine is an absolute rockstar! Thank you so much for your review and you can connect with our amazing team any time you have questions or need help!💛