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great... Joel Representative will help me a lot regarding the issue.
Hello Trandify Deal
Thank you so much for your feedback! We're delighted to hear that Raymart has been timely and helpful in answering your questions. We aim to provide the best possible service, and it's wonderful to know that you enjoy working with him.
We always strive for excellence, so we'd love to know what we can do to earn that last ⭐ from you. Your suggestions and insights are invaluable to us. Please let us know how we can further improve your experience.
This app has an excellent customer service that provides clear and honest information. Also, They show you what to do step-by-step.
Hi GBAStar,
Thank you so much for your fantastic feedback! 🌟 We’re thrilled to hear that you’re loving our excellent customer service and the clear, honest information we provide. It’s wonderful to know that our step-by-step guidance is helping you. We’re here to support you every step of the way! Thanks for being a part of the Trendsi family! 🙌✨
Raymart always answer my questions in a timely manner he’s great I really like working with him
Hello 1 Stop Shop
Thank you so much for your feedback! We're delighted to hear that Raymart has been timely and helpful in answering your questions. We aim to provide the best possible service, and it's wonderful to know that you enjoy working with him.
We always strive for excellence, so we'd love to know what we can do to earn that last star from you. Your suggestions and insights are invaluable to us. Please let us know how we can further improve your experience.
I had help from Lorie and she was very knowledgeable and helpful.
Hello SolosPYSBoutique,
Thanks for the shoutout! So glad to hear you had a great experience with Lorie. We'll be sure to pass along your kind words. Let us know if there's anything else we can do for you! ❤️
Trendsi is really great for small shop owners looking to import high quality items with a team of people ready to answer your questions at any moment. Maria helped me today with requests for new items. While it's new and still working out a few kinks, I think it will go far as it continues to grow. Great app.
Hi Zeal Apparel,
We are so grateful for your kind review. Trendsi is here every step of the way for your business! Thank you so much for the review and please don't hesitate to reach out any time you need.
I really enjoy using this app to add more products to my site that fit with my current customer. The easy integration with my current shop is great. I can add products easily and all the information associated is added for me. If there something missing or I just need help their customer service is super fast and helpful. Really glad I was able to find out and use this service. The only downside is it doesn't always have all the products I'm looking for because I sell to a specific market, but I can put in product requests to Trendsi. Which means they might have more options in the future that fit my needs! All in all great app would definitely recommend if you want to start a shop and need access to inventory but don't want to commit to a big order from a brand you're unsure about. Just had another great experience with a customer service rep, Harold, who was not only pleasant but able to quickly update me on my customers shipping that had been delayed!
Hi Tall Style Shop,
Thank you so much for your review! We're glad to hear you enjoy our app features, and thank you for your feedback on product selections. As you mentioned, you can submit product requests in our app. You can also email us about any products/brands/suppliers you would like us to carry. We are always looking to expand the selection that we offer, and we would do our best to add you suggestions.
Please don't hesitate to reach out for any questions or feedback, we are always here to help.
I had come across some tagging issues and contacted support I believe Debra. She was able to take care of quickly.
Hi Crossroads Boutique LLC,
This is Sherwin, co-founder of Trendsi. Thank you so much for your feedback. We are actively working on the shipping and communication during peak season. Reducing shipping time is indeed one of our top priorities. Except for peak season, we can guarantee 5 - 10 business days shipping from our overseas warehouses. Furthermore, more products will be available in the US warehouse soon.
We are working on adding the vendor name as a tag automatically as we speak and we will look into the search issue that you experienced.
Thanks again for finding us and being patient while we are improving our services.
It's my first time using Trendsi and I'll be honest wasn't quite sure how it worked. I looked to chat with someone and TaDa there was someone available. I'm used to waiting hours to ask a simple question that hasn't been answered in FAQ. Lorie help me and she was nice and patient. So far so good!
Hi, House of Peech
Thank you for taking the time to leave us a review. We are super pleased that you loved the service and products that you received. We work hard to provide a great app for entrepreneurs, so this type of feedback makes us super happy. Please reach out again for any help needed!
Mary was very helpful in answering my questions regarding API integration with Trendsi for returns. Unfortunately Trendsi does not yet have this capability. Mary has also offered to take this suggestion to management which was also very helpful. We're looking to automate returns with a product such as Return Prime:Order Returns app. Thanks Mary.
Hi, Faustynes
We are so grateful for your feedback and glad that Mary assisted you with the gold standards we have set for our Customer Support team. Please continue to reach out if you need help! We are available 24/7 💛
Trendsi will do their best to give you their best. Chelle was awesome in answering all my questions in a timely manner. Their customer service is built on professionalism and pleasing their client's.
Hi, Tamyu L'egant & Swaag Boutique
We are thrilled that you loved your experience. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please reach out again for any help needed!