Avaliações (3.638)
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Por avaliação
Thank you Raymart for your assistance with return, refund and shipping policies. Excellent customer service.
Regards,
Mercedes S Cardona
SHOPiPOR.COM
Lee was very helpful. She was able to help fix my issue quickly and swiftly. There was a bug with the channels feature and she help me with a workaround to fixing it.
Hi, Thee Fine Art Connoisseur
We appreciate your review and thank you so much for the kind words. We encourage you to reach out again whenever you need us!
I have only used Trendsi for a short period of time and love it so far! I had some questions and decided to use the in-app chat support and Allan responded FAST. Expect polite and helpful customer service.
The media quality is another great perk. I have had issues with other apps in the past getting clear, quality media to import. Pictures and videos are awesome and cover all the angles a customer would want to see.
Overall love it so far and can't wait to see how it performs with more sales volume!
Hi, Levoix
Thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help!
I was helped by Mary. Trendy did not have the ways to assist with live selling but Mary was kind and helped as much as she could
Hi, SpikeMode
Thank you for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to reach out if you have any questions or feedback, we are always here to help.
If you want the look of your store to be very ugly, and also orders are delayed, go ahead, their pictures are very bad and old, and their quality is also bad. I tried to talk to them in this place more than once in more than 3 months, but they do not care about their customers (very, very, very old).
Learn fashion photography, learn to choose models, you are very losers
Hello Skymoon,
Thank you so much for your feedback. These are not Trendsi's photos and they are simply the stock photos provided by each manufacturer/vendor and while we do hope to begin photographing more and more of our own models, with diversity in mind (age, size, ethnicity) we are still a little ways away from this as we launch hundreds of products weekly so it would be a HUGE undertaking.
We'd love to take a look into your concerns more and would love to connect with you anytime so we can provide you in-depth insights. Please feel free to connect with our customer service team any time, we're here to assist you 24/7!
I will never use this company again. Orders over 30 days no refunds on damaged products products not as they are listed example ordered button fly got zipper. The clothes are poor quality a d the customer service is the worse I have ever experienced in my life!
Dear CWB'S NOOK,
I'm truly sorry to hear about your negative experience, and I apologize for the inconvenience and frustration you've encountered. This is certainly not the level of service we aim to provide, and I understand your disappointment.
Your feedback is taken seriously, and I will personally investigate the issues you've raised with orders, refunds, and product quality. It's our priority to address these concerns and improve our processes.
If there's anything specific you'd like to discuss or if you have additional details to share, please feel free to reach out directly. We're committed to resolving this matter and learning from your experience to enhance our service.
Thank you for bringing this to our attention, and I appreciate your understanding.
So, because the order I placed for my customer was taking too long, I contacted support to find out what was going on. When I asked for the tracking number, they said it had arrived at the US warehouse on August 1, that they had already created a USPS shipping label, and that the item would be delivered to the customer within 24-48 hours. They keep telling me that there was a delay due to a system upgrade from July 31st to August 1st, and that they sent me a notification ahead of time, but I never received anything! And, once again, when I asked what the status was today August 6, they still couldn't give me the tracking number I'd requested and kept telling me about the BS delay! And still do not have the USPS tracking because of an additional delay caused by unforeseen circumstances and shipping will resume on Tuesday, August 9th. Funny because I had recent orders that had already shipped out. The information they keep providing me is INCONSISTENT! This is a BAD! And they LIED so many times! This is not good for the business. And I feel bad for my customer and also for myself because I just launched my business and I already lost a customer. Don’t deal with this BS if you want to flourish your business. NOT RECOMMENDED.
Hi Divine Feminine Collection,
This is definitely not the experience we want you to have. There was a recent upgrade of our system in the warehouse that increased the normal processing time by 2-3 business days. However, we apologize that the information provided by our team was inconsistent. We will get to the bottom of this and find out what happened to provide accurate information to you. Thank you so much for your patience.
Allan on the customer service chat, really helped me out when I had a question about an order for a customer, he was speedy and prompt.
Hi Belle Clothing,
Hey there! 🚀 Thanks a million for sharing your awesome experience with Allan! 🌟 We're thrilled to hear he rocked your customer service world and got you the speedy help you needed. Our team's always here to make your experience top-notch. ❤️
Gretle did an excellent job on helping me with my question. Trendsi is pretty awesome on making sure all the bases are covered.
Hi, SurplusUS
She is a gem, isn't she? We are very happy that you are pleased with your Trendsi experience and we aim to continue to excel in what we do. We will make sure to pass along the compliments to Gretle! ❤️
There customer service agent Raymart was very helpful. He explained everything to a T!! So far so good.
Hi, KingdomKrownz
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.