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Only 4 starts because I haven't had a chance to use the app yet, but had some questions and Czar from customer service was super helpful!
Hello Fidgets
Thank you for your 4-star review! We appreciate your feedback and are glad to hear that Czar from our customer service team was super helpful in addressing your questions. We hope that once you start using our app, it will exceed your expectations. If you have any further inquiries or need assistance in the future, please feel free to reach out.
CHECK OUT THEIR RECENT 1 STAR REVIEWS TOO. THE RECENT ONES SHOW, SOMETHING IS UP WITH SHIPPING AND CUSTOMER SERVICE.
My experience with Trendsi as a drop shipper has been frustrating and disappointing. Their customer service was much better prior to October but still had issues, but now it's nothing short of terrible. If you plan to order more than 2 items for your business, be prepared for incompetence. Their shipping and customer service are concerning, with powerless representatives who offer apologies but no real solutions. The support cycle is endless – you report an issue, they promise a response, then close the chat or email without resolution. Communication is a constant struggle, with no real answers.
In my recent order, I was even lied to, and some items were canceled because they were out of stock. But in my store, they were fully in stock. When I inquired, I was told that they didn't pass inspection, but instead of offering alternatives, they suggested reordering. However, this only led to further delays and complications. My order, placed on October 18, 2023, has not been fully received, refunds are pending, and my order is now considered lost. Escalation promises have gone unanswered for more than 48 hours.
If you're considering Trendsi as a dropshipper, think twice. While they have positive reviews, my experience suggests otherwise. Look for a more reliable and accountable option, as I regret keeping them right before the holidays.
Hi Le Shop,
We sincerely appreciate you taking the time to share your recent experience with us, and we want to extend our apologies for the unpleasant customer service you received. At Trendsi, we value every customer, and it's clear that we fell short of our commitment to provide top-notch service in this instance.
We believe in complete transparency, even when we've made mistakes. Your feedback is a vital part of our continuous improvement process, and it helps us address areas in need of enhancement.
If you'd be willing to give us a second chance, we'd be more than happy to make it right - our team has reached out to you to address your concerns directly and work towards resolving the issues you encountered.
Today , I had a few questions about adding the shipping cost on the products that I am adding to my store. Angelo promptly assisted me, and I was able to complete this section of my shopify store.
Hello Callie Monroe Jewelry
Thank you for taking the time to share your positive experience with us! We're delighted that Angelo was able to assist you promptly with adding shipping costs to your products. It's great to know that you were able to successfully complete that section of your Shopify store.
If you have any more questions or need further assistance as you continue building your store, please feel free to reach out. We're here to support you every step of the way.
So far so good. We just started with Trendsi a few days ago, adding products and setting up. Gretle on the chat window has been wonderful! And we got our first order today.
Hello The Beehive Boutique,
Thank you for leaving us a review and congratulations on your first sale! We always want to offer our users the best service, so we are glad we were able to help. Please don't hesitate to reach out again.
Mary was very patient and helpful guiding me every step of the way. Waited with me while I was in the process of filling out important info for my Google Merchant Account
Raymart was incredibly helpful! I excited to start selling more with Trendsi! I got my first order within a week of adding items to my Shopify store!
Hi, Amber Moon Boutique
That's great to hear! Raymart is able to help you with your online sales, and getting your first order within a week of adding items to your Shopify store is a promising start. I hope you continue to have success with your online business and feel free to reach out if you have any further questions or concerns. We are always here to help. Can't wait to help grow your fashion business together. ❤️
Nice app overall, easy to use, customer support is great, I had an issue I used the chat support and Lee helped me resolve it fast.
Hi Sindyana,
Thank you for your review. We are glad that you enjoy using Trendsi. As your trusted partner, we will always be here to help, and can't wait to grow your fashion business together. Just let us know if you have any additional feedback or questions.
Gretle was so helpful with all my questions and explained the answers so well! She was really personable and was so understanding! I have enjoyed using trendsi so far, but great customer service really put it over the top!
Hi, Horizon
Thanks for your review. It's our pleasure to help online boutique owners like you start and grow. We will always be your trusted partner and can't wait to help you score more sales.
Thank you Angelo for being patient and helpful. I really appreciate that. Every business gets successful if it has helpful customer service.
Hi, Akbhara
Here at Trendsi, we strive to provide the best customer service! We will make sure to pass along the compliments to Angelo and please do not hesitate to reach out again anytime you need help.
Angelo has great customer service! I was unsure how the process work with dropship and adding my branding logo to the dropship, but his assistance helps! Thanks again Angelo, Have a Great Day!
Hi, Keziah Hair Extensions
Thank YOU for finding us. We are thrilled to help grow your fashion business and really look forward to more collaboration in the future. Don't hesitate to reach out if you have any additional questions and feedback.