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While Trendsi offers a tempting selection of stylish clothing that can definitely generate sales, their shipping practices are severely lacking and ultimately damaging to my business. I've placed over 50 orders with them, and a shocking quarter of those remain unshipped. This isn't a minor issue; it's a significant problem that's impacting my bottom line.
I understand that international shipping can sometimes be delayed, and I'm willing to be patient. However, the explanations I'm receiving from Trendsi's customer support are simply unacceptable. I'm consistently told that the delays are due to overseas holidays. While I can accept a few days' delay for a holiday, claiming that vendors have been on holiday for three weeks is frankly unbelievable. It feels like a blatant stall tactic, and it's eroding my trust in the platform.
The fact that orders placed as far back as January 19th are still not shipped as of February 5th is completely unacceptable. This kind of delay is not just inconvenient; it's actively costing me money. Customers are understandably frustrated by the long wait times and are beginning to cancel their orders. When customers cancel, I lose sales, and that loss falls squarely on me. I rely on Trendsi's dropshipping service, and when they fail to deliver on their end, I'm the one who suffers the consequences.
My experience with Trendsi's shipping has been extremely negative. The quality of the clothing is irrelevant if it never reaches the customer. Until Trendsi addresses these serious shipping issues and provides more transparent and timely communication, I cannot recommend their dropshipping services. The potential for sales is there, but the risk of losing customers due to excessive delays is simply too high.
Hi HTO Apparel,
Thank you for sharing your thoughts, and I truly understand the frustration and challenges you're facing with these delays. We deeply value your business, and I sincerely apologize for the inconvenience this situation has caused.
The reason for the delay is due to the Lunar New Year Holiday, which has significantly impacted our vendors and the shipping process. We understand how important it is for you to receive your orders promptly, and I want to assure you that we are working diligently to resolve this. While these delays are unfortunate, the expected timeframe for order fulfillment remains between 5 to 10 business days, and we are doing everything possible to minimize these delays.
I completely understand how these shipping delays can have a direct impact on your sales and customer satisfaction, and I apologize for the frustration this has caused. We know that your business relies on our service, and we are committed to improving the experience. Here's what we can do to help ensure a smoother experience moving forward:
We are committed to making your experience a 5-star one, and I truly hope that we can restore your confidence in our platform. We deeply appreciate your feedback and your patience during this time. Your success is important to us, and we are working hard to improve our service to better support you and your business.
Thank you again for your understanding, and I look forward to working with you to make this a smoother, more successful partnership.
I am very new to Trendsi and wanted help with updating my contact info using the Chat, the response was quick, and then i had few other questions with regard to how the Order is managed and how the returns are handled, Chette is very very quick, responsive, knowledgable and helpful, I will definitely want to write more reviews as I use the application, during this conversation I am really happy as a new customer to Trendsi and appreciate Chette for the help provided.
So far I can recommend Trendsi is a good Dropshipping application to be used as they are here to help and make it easy for the users.
Hi Larkya LLC,
Thank you so much for your awesome review! 😊 We’re thrilled to hear you’re having such a great experience with Trendsi, and we're glad Chette could assist you so effectively. It’s fantastic to know that our team is helping you feel confident as you get started. We’re excited to have you on board and can’t wait to continue supporting you as you use the app! Thanks for the recommendation, and don’t hesitate to reach out if you need anything else! 🚀
I appreciate real people customer support. Mariel actually gets back to you and is empathetic. Thank you.
I just opened my online store and Trendsi customer service is AMAZING!! Mariel is such a huge help as well with going above and beyond answering my questions and explain exactly what I need to do in order to execute what I am wanting. Currently very thankful and looking forward to continuing to work with Trendsi and their staff.
Hi 6812 Boutique,
Thank you so much for your kind words! We’re thrilled to hear that your experience with Trendsi and our customer service, especially Mariel, has been so positive. We truly pride ourselves on offering great support, and it’s wonderful to know that Mariel was able to assist you so well.
We’re excited to be part of your journey as you grow your online store and look forward to continuing to work with you. If you need anything else, don't hesitate to reach out—we're here to help!
I received assistance from Harold, Charles, and Lorena. They were all amazingly polite, helpful, and a pleasure to communicate with. I felt they cared about my issue and helped to facilitate resolving my issues. Thank you for such amazing customer service.
Hi Norshea Damore Boutique,
Thank you so much for your wonderful feedback! We're so glad to hear that Harold, Charles, and Lorena were able to assist you and make your experience a positive one. We’re proud of our team and it’s fantastic to know they were able to help resolve your issue with care and professionalism. We’ll be sure to share your kind words with them! Thank you again for taking the time to share your experience. We look forward to assisting you again in the future!
excellent customer service, great qualoity clothes...Iam so lucky to have found this company and jumpstart my new career in retail which I always loved. Trendsi is super fast with shipping and has excellent customer support.
Hello Sleekdenim.com,
Thank you so much for your kind words! We're thrilled to have been part of your exciting new career journey. It’s awesome to hear that you're loving our products and service. We’re always here to support you, and we can’t wait to see you continue to succeed with Trendsi! Keep shining! 🌟
I was having some issues with my orders but definitely consulting with Harold was a very good experience. He really knows how to help people and explain everything in detail and with a great attitude. Thanks for your amazing help Harold.
Hi BriKey Store,
Thank you so much for sharing your experience! We’re thrilled to hear that Harold was able to help you and make the process easier. We’ll be sure to pass along your kind words to him. If you need any further assistance, don’t hesitate to reach out!
I recently integrated TRENDI into my Shopify store, and it has been a game-changer! The app is easy to use, highly functional, and has significantly improved my store’s performance. I recently integrated TRENDI into my Shopify store, and it has been a game-changer! The app is easy to use, highly functional, and has significantly improved my store's performance.
I contacted TRENDI customer service; their help and response are always prompt.Lorie was very kind in answering my questions.
Hi PATTYG MODA LATINA,
Thank you so much for your kind words! We’re thrilled to hear that TRENDI has been a game-changer for your Shopify store and that it’s improving your store’s performance. It’s wonderful to know that the app has been easy to use and highly functional for you!
We’re always looking to improve and make the experience even better. If there’s anything specific you feel could take your experience to the next level, we’d love to hear your thoughts and make it a 5-star experience for you!
Thanks again for choosing TRENDI, and we look forward to continuing to support your success!
Lorena was quick and helpful to my issue! She got things rolling fast and I appreciate that! Thanks again for your quick response time!
Hi Shop with Julz,
Thank you so much for your kind words! We're thrilled to hear that Lorena was able to help resolve your issue quickly. We truly appreciate your feedback and are glad you had a positive experience with our response time!
Their customer support is always quick to answer and helpful. Chette is especially kind and professional.
Hi, Neon Spur.
Thank you so much for the kind words! We’re thrilled to hear that our customer support has been quick and helpful for you. We’ll be sure to pass along your praise to Chette – it’s always wonderful to know our team is making a positive impact. If you ever need anything else, feel free to reach out. We’re here to help!