Trendsi: Fashion Dropshipping , 3.038 avaliações

So many complaints. Using this vendor for dropshipping has been a complete headache from day one and I haven't officially launched but Trendsi has proven not to be able to handle large order quantities. There is no merchant support at all for shipping, delays, refunds, credits, nothing. They don't notify you when part of the order didn't ship. If you don't check each order one by one then prepare to get a large amount of emails from upset customers asking "where is the rest of my order?" I don't even have 100 orders and have had to process 5-6 refunds and offer credits and coupons because Trendsi has lost packages or simply not shipped out product. This vendor is a liability to building a successful brand and now I'm trying to source all products in my store elsewhere. I'm losing money using Trendsi and they are not a trusty source for dropshipping.

BEWARE

I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.

my client never received order months after purchase

I like the diverse selection at Trendsi, catering to various body types. However, it’s worth noting that the drop ship prices are almost double the wholesale prices, which impacts profit margins. While learning to manage my Shopify store, I received limited guidance from Trendsi, requiring a steep learning curve. I believe more support would be invaluable. It’s my suggestion that the items could be more competitively priced, and the white label opportunity should be accessible to a broader audience. Overall, a promising platform with room for improvement in pricing and support.

This company has bad customer service. After 4 different situations, I'm deleting them from my store.

CHECK OUT THEIR RECENT 1 STAR REVIEWS TOO. THE RECENT ONES SHOW, SOMETHING IS UP WITH SHIPPING AND CUSTOMER SERVICE.

My experience with Trendsi as a drop shipper has been frustrating and disappointing. Their customer service was much better prior to October but still had issues, but now it's nothing short of terrible. If you plan to order more than 2 items for your business, be prepared for incompetence. Their shipping and customer service are concerning, with powerless representatives who offer apologies but no real solutions. The support cycle is endless – you report an issue, they promise a response, then close the chat or email without resolution. Communication is a constant struggle, with no real answers.

In my recent order, I was even lied to, and some items were canceled because they were out of stock. But in my store, they were fully in stock. When I inquired, I was told that they didn't pass inspection, but instead of offering alternatives, they suggested reordering. However, this only led to further delays and complications. My order, placed on October 18, 2023, has not been fully received, refunds are pending, and my order is now considered lost. Escalation promises have gone unanswered for more than 48 hours.

If you're considering Trendsi as a dropshipper, think twice. While they have positive reviews, my experience suggests otherwise. Look for a more reliable and accountable option, as I regret keeping them right before the holidays.

I will never use this company again. Orders over 30 days no refunds on damaged products products not as they are listed example ordered button fly got zipper. The clothes are poor quality a d the customer service is the worse I have ever experienced in my life!

I am writing this review to express my profound disappointment with Trendsi, particularly concerning their shipping and customer service.

I have been a loyal Trendsi customer for over four years and have recently encountered a series of issues that have severely impacted my business. First and foremost, the shipping times have become unacceptably slow. I made a purchase on September 22, and as of today, an entire week has passed, and my order has not even been shipped. When I reached out to customer service for assistance, their response was far from satisfactory. They repeatedly assured me that it would take only "3-4 days" for my order to process, which has proven to be incorrect.

Furthermore, I have discovered that many of the products available on Trendsi can be found on AliExpress and the Kakaclo app at significantly lower prices. This discovery has raised questions about the value of continuing my business relationship with Trendsi.

To make matters worse, when I inquired about the status of my package, I was given false information by one of Trendsi's representatives, claiming that the package was already in transit overseas. This misinformation is unacceptable and further erodes my trust in this platform.

Additionally, I attempted to update my review using another account, but I encountered a problem. It appears that Trendsi does not allow me to modify my review, which raises concerns about transparency and accountability.

Throughout my time with Trendsi, I have noticed several inconsistencies and untruths, such as their response regarding the availability of men's clothing. When I inquired about this, I was told that the men's section had been recently removed, which was not the case.

In summary, my experience with Trendsi has been marred by slow shipping times, inaccurate information from customer service, price disparities with other platforms, and difficulties in updating my review. I have encountered numerous issues, including customer cancellations due to delays, items going out of stock, and slow restocking procedures.

As a long-standing customer, I expected better service and reliability from Trendsi. Unfortunately, my recent experiences have left me with no choice but to express my dissatisfaction with this platform.

I do not recommend. There is no one to call for assistance. Material is cheap, sizing is horrible. I had to pay $22 to return. Majority of models are Caucasian. With plus size having only one African American model. Shipping is very long, it takes over 10 days to receive. I am writing this so that others are aware of all of the hurdles you will be forced to overcome with an intent to land sales. Not worth your time.

Let me add that I am having to pay $26 to restock horrible quality clothing and sizes that are not at all to scale. This $26 is in addition to the $22 for shipping it back. Total rip-off. This is how they make their money.

Super late horrible service my first order was a nightmare dont waste your time