Trendsi ‑ Fashion Dropshipping , 2.605 avaliações
DON'T WASTE YOUR TIME with this app. While their customer service & chat function is extremely helpful and the chat agents are nice, the shipping times are insanely slow. I ordered a test order from my website after connecting Trendsi to test how it works and how long shipping would be. I wanted to see what my customers would experience before promoting my store. I am so glad I did!
I am EXTREMELY disappointed to say the least. I ordered on December 2, 2022. I reached out the following week because the status hadn't changed from "Processing". I was assured they were still working on it. Then I reached out the following week and was told the order and processing time were extended due to the quality checks that were performed and one item didn't pass quality check. I reached out again today, December 19, 2022 (the order still says "Processing") and was told that the items were being delivered to their US Warehouse tomorrow by 3 PM and then they'd be shipped out. Unfortunately, they are Christmas items and will not be able to be used after Christmas Day. After reading through reviews (I wish I had read them before), multiple people state that they constantly have "quality check issues". When "quality check issues" arise, they send you an email stating your order is delayed another 3-4 days because they have to order a replacement from their supplier. Why is this company working with subpar suppliers that constantly have quality check issues??
This is not a good look for my business/website and definitely don't want to deal with bad reviews from customers. I advise you stay away from this app. Great idea but horrible execution! NOT RECOMMENDED!
Hello 82 Boutique
We're genuinely sorry to hear that our app didn't meet your expectations, resulting in a 1-star review. Your feedback matters to us, and we appreciate you taking the time to share your concerns. We want to assure you that we take your feedback seriously and are committed to improving our services based on customer input.
No tracking number available for more than 4 days. My Clients REQUEST IT and I dont know how to explain that a simple order take too time to create a simple tracking number... you have to UPDATE your system, just create from day 1 a tracking number, create a step by step process that my Client can follow... I am pretty upset
DON'T WASTE YOUR TIME. Trendsi says they have multiple counts of an item in their overseas warehouse but constantly have "quality check issues", they then send you an email stating your order is delayed another 3-4 days and that they have to order another replacement from their supplier. Why is this company always running out of warehouse inventory is my question? I placed 3 orders for myself (the business owner) and had problems with 2 of the 3. Then they reimbursed an item due to it failing their quality check TWICE, not once. No explanations. They state they quality check items upon arrival (and that they sometimes miss issues with the items) and quality check their items again before shipping. I call BS. I don't think they have stock in any overseas warehouse. I don't think they have items on hand at all. I believe they order the items from their supplier as we place our orders, then once it arrives for shipping they realize it has a quality issue. Just stay away if you (yourself) don't want bad reviews from customers.
Hi Hayden Avenue Fashion,
We appreciate your invaluable feedback, and we want you to know that we are taking this seriously so we've taken a look at your account to find out what happened.
Transparency, and quality is one of our top priority and we have a dedicated team that rigorously checks each items to spot any defects to ensure that the items that our users and their clients receive is in top-notch condition and we carefully vet each vendor and one of our requirement is that the factory must have below a certain amount of defects/poor quality.
When you placed your order, an item failed the quality inspection twice and therefore we have processed a refund and send you the rest of your order to avoid further delays per our company policy. We want you to know that we heard you, and we are listening and if you have any questions, need clarifications or concerns our team will follow up with you via email to learn more. Thank you for your time!
I placed an order for my customer on 4/1/23 along with several additional orders of the sale Sling bag. Checked a few days later to see that it was delayed. I got worried and reached and was assured that they were processing and received tracking for all three orders. I check again today 4/10, for an update to send customers and see the later shipments were processed and the first still stating processing. I reached out to customer service again and after a long wait was told that the order failed inspection twice, so they canceled it. I received no notification, but they say they sent it. I sent a screenshot of all Trendsi emails. They did not help by giving expedited shipping to help my boutique reputation, just said to reorder or issue your customer a refund. I will be removing all items that have to be shipped from overseas from my website to assure my boutiques reputation of quality products and prompt shipping.
Thank you for your review and we are glad that Mary was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.
I do not recommend. There is no one to call for assistance. Material is cheap, sizing is horrible. I had to pay $22 to return. Majority of models are Caucasian. With plus size having only one African American model. Shipping is very long, it takes over 10 days to receive. I am writing this so that others are aware of all of the hurdles you will be forced to overcome with an intent to land sales. Not worth your time.
Let me add that I am having to pay $26 to restock horrible quality clothing and sizes that are not at all to scale. This $26 is in addition to the $22 for shipping it back. Total rip-off. This is how they make their money.
Hello Giselle's Corner
We're deeply sorry to hear that your experience with our app has been disappointing, resulting in a 1-star review. Your feedback is important to us, and we appreciate your honesty. We would like to apologize for any inconvenience caused and assure you that we take your concerns seriously. Your feedback will help us make the necessary improvements and provide a better user experience moving forward. We have sent you an email regarding your review and it will immensely help us if you could provide us more information so we can better improve our service. Thank you for your patience and for giving us an opportunity to make things right.
If you want the look of your store to be very ugly, and also orders are delayed, go ahead, their pictures are very bad and old, and their quality is also bad. I tried to talk to them in this place more than once in more than 3 months, but they do not care about their customers (very, very, very old).
Learn fashion photography, learn to choose models, you are very losers
Thank you so much for your feedback. These are not Trendsi's photos and they are simply the stock photos provided by each manufacturer/vendor and while we do hope to begin photographing more and more of our own models, with diversity in mind (age, size, ethnicity) we are still a little ways away from this as we launch hundreds of products weekly so it would be a HUGE undertaking.
We'd love to take a look into your concerns more and would love to connect with you anytime so we can provide you in-depth insights. Please feel free to connect with our customer service team any time, we're here to assist you 24/7!
i'm a little bit disappointed with the customer support i have been contacting them for 1 week regarding an order that have been in the processing stage for 12 days and every time they keep asking me to wait 24 hours and i have no idea what is happening to my order not sure if i will keep using this app
Hi, Blak Wardrob
We're truly sorry to learn that our app fell short of your expectations, resulting in a 1-star review. We value your feedback and appreciate your willingness to share your experience. Our team is committed to resolving any issues and ensuring customer satisfaction.
Do not use them. They are terrible at processing and shipping. Customer ordered 1 item and it was still processing after 2 weeks. They claimed it didn't pass quality inspection 3 times and that was the reason for the delay. They lie just so you don't ask them to cancel the order. If you want to have to do multiple refunds, use them, If not DO NOT USE THEM.
Je suis extrêmement déçu de Trendsi car ils ne livrent qu'aux USA! Je suis au CANADA.
Rien ne l'indiquait lors de la création de ma boutique en ligne avec Shopify.
C'est un sujet à améliorer car ça m'a pris plusieurs semaines pour lancer leur site.
Sorry for the experience, we will be sure to update our app listing to make this more prominent to users when exploring the app. Trendsi is also working on international shipping and hopes to offer that sometime in 2023. Thank you for your patience and understanding!
So, because the order I placed for my customer was taking too long, I contacted support to find out what was going on. When I asked for the tracking number, they said it had arrived at the US warehouse on August 1, that they had already created a USPS shipping label, and that the item would be delivered to the customer within 24-48 hours. They keep telling me that there was a delay due to a system upgrade from July 31st to August 1st, and that they sent me a notification ahead of time, but I never received anything! And, once again, when I asked what the status was today August 6, they still couldn't give me the tracking number I'd requested and kept telling me about the BS delay! And still do not have the USPS tracking because of an additional delay caused by unforeseen circumstances and shipping will resume on Tuesday, August 9th. Funny because I had recent orders that had already shipped out. The information they keep providing me is INCONSISTENT! This is a BAD! And they LIED so many times! This is not good for the business. And I feel bad for my customer and also for myself because I just launched my business and I already lost a customer. Don’t deal with this BS if you want to flourish your business. NOT RECOMMENDED.
Hi Divine Feminine Collection,
This is definitely not the experience we want you to have. There was a recent upgrade of our system in the warehouse that increased the normal processing time by 2-3 business days. However, we apologize that the information provided by our team was inconsistent. We will get to the bottom of this and find out what happened to provide accurate information to you. Thank you so much for your patience.