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I had a problem with my Shopify channel not showing up on Trendsi and used Trendsi's customer support chat to ask for help. Chette responded within minutes and solved my problem with ease. Great customer support!
Hi, shopevnia
Thank you so much for your review and please don't hesitate to reach out any time you need help!
Trendsi helps fill the gap between carrying stock and the customer service is outstanding. Gretel is always a huge help when i need a question answered
Hi, Melanie Grace Boutique
Thank you so much for the review! We will do our best to keep supporting your business growth. Please don't hesitate to reach out with questions and feedback.
I love the support team!! hazel is so helpful! everyone on the support team really cares about their customer's needs. I highly recommend trendsi
AND SHOUT OUT TO LORI! and also today 1/13 i had help from allan! hes so patent and always so kind, and for Lhirose she is so wonderful and also fast to!
TRENDSI ALL THE WAY
Hi, Queens Luxuries
Your review is so heartwarming, so thank you so much for leaving us your honest feedback. We love to welcome merchants like yourself and help you accelerate your business to the next level! Please connect with our customer support for any questions or help. We are available 24/7!
I love this app and most of my sales from my store come from Trendsi. I can count on giving my customers good shipping times. The customer support is top notch. I reached out on messenger on their facebook group and within a minute I had a response from Maria who helped me with questions from tech to sizing questions. Thank you!
Hi Adventurer Within,
We are so glad that you find value in our Facebook Community and customer service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please continue to reach out for any help and thank you so much for your review!
Gretel was quick and prompt helping me with my questions about fulfilling orders from trendsi.
It threw me for a loop when clients couldn't check out with trendsi products..... I realized trendsi makes your default address their location for fulfillment. In doing so, you need to create a new shipping rate for your default address even though the items technically are not shipping from there.
This totally solved my problem and clients were able to check out.
Thanks! Problem solved
Hi GiGi Beach,
Thanks so much for your review we heard your feedback loud and clear. We will continue to improve our service to better support you and your fashion business. Just let us know if you have any questions or additional feedback.
My rep Angelo was great. Efficient, knowledgeable and professional. Only thing I could mention is quicker response times. Although, that could be system delay that's out of a rep's control.
Hi, PhashionJem
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We'll make sure to pass along the compliments to Angelo ❤️
Lee @ Trendsi was such a delight to work with! She helped me solve my issue in a matter of seconds and it was actually a user error so I appreciate her for being so kind, patient and helpful. Trendsi is an awesome app and store and I absolutely love that they have 24/7 support thus creating a wonderful experience for customers. Lee was friendly and nice as I contacted her at 2 am in the morning to help with a problem. I definitely recommend Trendsi for your clothing needs!
Hello Lady Luxe Treasure Box
Thank you for your kind words and recommendation! We're thrilled to hear about your delightful experience with Lee.
We understand that user errors can happen to the best of us, and we're here to provide kind, patient, and helpful support whenever you need it, even at 2 am! We're glad to know that you love our app and store, and our 24/7 support is indeed designed to create a wonderful experience for our customers.
I reached out to Trendsi support in hopes to get some questions answered as I was looking forward to using them for my Shopify store. Charmaine, a super knowledgeable agent answered all of my questions in a matter of minutes! The support I received today from Charmaine was definitely a five star. Super quick and straight to the point answers. This gives me more confidence in using their services for my store.
Hello MISSDUO,
We are so happy that Charmaine was able to help answer all your questions and also excited to help you grow your business! Your success matters to us, so please don't hesitate to reach out again for assistance.
I was having trouble connecting my store but Allan helped me out in less than 5 minutes with very clear instructions. Awesome!!
Trendsi is the absolute Best!!!! They are on point with all of your needs!!! I am grateful to be working with such a Great company!!!
Hi, Sassy's Keep It Cute Boutique
Exceptional customer service is very important to us and we are glad we were able to provide that to you. We will make sure to pass along the compliments to the team. Thank you for the kind review!