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Overall, I like the selection of products and that the descriptions are website ready, so import is easy. However, I am having issues with ordering samples. When items are ordered through my shopify, they seem to arrive in a fairly timely manner, but when I ordered samples directly from them, they are taking a lot longer to ship. I've contacted customer service too many times at this point and they can't seem to tell me when my order will be delivered. Moral of the story, order through your site and pay yourself, they don't take as much care with sample ordering it seems.
Hello Prizmatic Styles
Thank you for taking the time to provide feedback on our service. We appreciate your kind words about our product selection and the ease of importing descriptions to your website. Your satisfaction is our top priority, and we apologize for any inconvenience you experienced with ordering samples.
We understand that timely sample delivery is crucial for your business, and we apologize for the delay you encountered when ordering directly from us. We take your concerns seriously we sincerely apologize for any frustration caused by the lack of clarity regarding the delivery timeline for your sample order. We are committed to improving our customer service and providing accurate and timely information to our customers. We appreciate your patience throughout this process.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We're here to help.
Thank you once again for your valuable feedback, and we look forward to serving you better in the future.
Would be nice to let people know that every single item is made only for women before allowing you to have access to our store's information and data.
Hi XOTYK®,
Thank you for your feedback, we will be sure to include the types of products we currently carry in our Shopify listing. Rest assured, if you install our app and do not use our services, we do not have any data or usage information from your store. The only time we collect data is if you import our products and make sales. When you uninstall our app, all information will also be deleted from our database. Thanks again for your feedback and please don't hesitate to reach out to our customer support team at support@trendsi.com if you have any questions.
There are tons of really cute items on this app. However, I was really disappointed with how high the "wholesale" prices are. I'm connected to a few other dropshippers that offer the exact same brands and I can get the same things cheaper through my other suppliers. Hoping I can find some items decently priced that I can add to my store.
Hello Distressed Monster Boutique,
We really appreciate the feedback you gave on our pricing for some brands found on Trendsi. This information has be provided to our supply chain team. It's really helpful for us because we are continuously making efforts to provide not only great quality products but competitive prices as well.
We will continue to make efforts on improving our USA selections and there are lots of exciting things to come, so please be on the lookout!