评论 (3,779)
优化
-
按评分
This is my most recent update on Trendsi as it comes to shipping.
If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..."
In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly.
-----
Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice!
Another day, another wonderful service from Lorie - thank you for help with bulk uploading.
Hello Savvy Stylish,
Thank you so much for your kind words! We're thrilled to hear that Chette provided prompt assistance with your pricing issue. Our team is dedicated to delivering top-notch customer service, and we're glad to have met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! ❤️
I do not recommend. There is no one to call for assistance. Material is cheap, sizing is horrible. I had to pay $22 to return. Majority of models are Caucasian. With plus size having only one African American model. Shipping is very long, it takes over 10 days to receive. I am writing this so that others are aware of all of the hurdles you will be forced to overcome with an intent to land sales. Not worth your time.
Let me add that I am having to pay $26 to restock horrible quality clothing and sizes that are not at all to scale. This $26 is in addition to the $22 for shipping it back. Total rip-off. This is how they make their money.
Hello Giselle's Corner
We're deeply sorry to hear that your experience with our app has been disappointing, resulting in a 1-star review. Your feedback is important to us, and we appreciate your honesty. We would like to apologize for any inconvenience caused and assure you that we take your concerns seriously. Your feedback will help us make the necessary improvements and provide a better user experience moving forward. We have sent you an email regarding your review and it will immensely help us if you could provide us more information so we can better improve our service. Thank you for your patience and for giving us an opportunity to make things right.
my client never received order months after purchase
Hello 31 Woman,
We're genuinely sorry to hear about the delay in receiving your order. 😔 Our team is here to help resolve this issue ASAP. Please reach out to our customer support, and we'll make sure to get things sorted out for you!
Update:
Hello 31 Woman,
As per investigating, the order you were pertaining to was not checked out from your Trendsi app hence it was not shipped to your customer. We will reach out to you via email for more information on how this can be avoided in the future.
Thank you!
Im Very Very Very Very sad with this app, They don't help us at all they don't process the orders during the weekend because they dont work and delayed my orders my customers asked me for the tracking number and they take a long time to ship and they don't make any effort for us dropshippers can earn a little more. I was very annoyed with them, I prefer DSERS a thousand times definitely I will delete it .
Hi world beauty and gold jewelry,
We are sorry to hear of your experience! Our US orders are usually processed, shipped, and delivered to your customer within 2-5 business days. Upon checking on your orders, it looks like the processing time was a little longer than normal. But we should still be able to deliver the orders within the guaranteed delivery time of 2-5 business days. We will take a closer look at what happened and follow up with you via email. Thanks for you time!
I am writing this review to express my profound disappointment with Trendsi, particularly concerning their shipping and customer service.
I have been a loyal Trendsi customer for over four years and have recently encountered a series of issues that have severely impacted my business. First and foremost, the shipping times have become unacceptably slow. I made a purchase on September 22, and as of today, an entire week has passed, and my order has not even been shipped. When I reached out to customer service for assistance, their response was far from satisfactory. They repeatedly assured me that it would take only "3-4 days" for my order to process, which has proven to be incorrect.
Furthermore, I have discovered that many of the products available on Trendsi can be found on AliExpress and the Kakaclo app at significantly lower prices. This discovery has raised questions about the value of continuing my business relationship with Trendsi.
To make matters worse, when I inquired about the status of my package, I was given false information by one of Trendsi's representatives, claiming that the package was already in transit overseas. This misinformation is unacceptable and further erodes my trust in this platform.
Additionally, I attempted to update my review using another account, but I encountered a problem. It appears that Trendsi does not allow me to modify my review, which raises concerns about transparency and accountability.
Throughout my time with Trendsi, I have noticed several inconsistencies and untruths, such as their response regarding the availability of men's clothing. When I inquired about this, I was told that the men's section had been recently removed, which was not the case.
In summary, my experience with Trendsi has been marred by slow shipping times, inaccurate information from customer service, price disparities with other platforms, and difficulties in updating my review. I have encountered numerous issues, including customer cancellations due to delays, items going out of stock, and slow restocking procedures.
As a long-standing customer, I expected better service and reliability from Trendsi. Unfortunately, my recent experiences have left me with no choice but to express my dissatisfaction with this platform.
This company has bad customer service. After 4 different situations, I'm deleting them from my store.
Hi Iamglytja,
We're genuinely sorry to hear about your experience. We're committed to providing top-notch customer service, and it's disheartening to learn we fell short. Your feedback is crucial for improving, and we'd love the opportunity to make things right. Don't hesitate to get in touch with us directly so we can address your concerns and regain your trust. 🌟
i'm a little bit disappointed with the customer support i have been contacting them for 1 week regarding an order that have been in the processing stage for 12 days and every time they keep asking me to wait 24 hours and i have no idea what is happening to my order not sure if i will keep using this app
Hi, Blak Wardrob
We're truly sorry to learn that our app fell short of your expectations, resulting in a 1-star review. We value your feedback and appreciate your willingness to share your experience. Our team is committed to resolving any issues and ensuring customer satisfaction.
Super late horrible service my first order was a nightmare dont waste your time
Dear Musotica.com,
I'm truly sorry to hear about your disappointing experience, and I apologize for any inconvenience caused by the delays and service issues with your first order. This falls short of the standards we aim to uphold.
Your feedback is crucial to us, and I want to assure you that we take your concerns seriously. I'll personally investigate the details of your order to understand what went wrong and address the issues at their root.
If there's anything specific you'd like to share or if you have further concerns, please feel free to reach out directly. We're committed to making things right and ensuring a more positive experience moving forward.
Thank you for your understanding, and I appreciate the opportunity to resolve this matter.
Terrible Service!!!! Shipping too slow. This affects the performance in the different marketplaces where the products are published.
Hi Ale! Boutique,
While Trendsi is recommended for Shopify store sellers, we do have products with different shipping speeds that will fit selling on third-party platforms - from 2-5 business days to 5-10 business days. These are guaranteed shipping times and if you have orders that are ever outside of these times, we will always make things right for you.
We are happy to reach out and discuss how to use different Trendsi products to fit the needs of your third-party platforms. Please watch out for an email from us and thank you for your feedback.
Je suis extrêmement déçu de Trendsi car ils ne livrent qu'aux USA! Je suis au CANADA.
Rien ne l'indiquait lors de la création de ma boutique en ligne avec Shopify.
C'est un sujet à améliorer car ça m'a pris plusieurs semaines pour lancer leur site.
Hi Primaladolcevita,
Sorry for the experience, we will be sure to update our app listing to make this more prominent to users when exploring the app. Trendsi is also working on international shipping and hopes to offer that sometime in 2023. Thank you for your patience and understanding!