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customer support Anya was great very helpful and explained everything very well thank you
Hi Lavish Luxe,
Thank you so much for your kind words! We're thrilled to hear that Anya provided excellent support and made sure everything was clear for you. We'll be sure to pass along your appreciation. If you ever need assistance again, don't hesitate to reach out! ❤️
We are new to this app, but so far it looks like there's a lot of potential. PROS: Big catalogue. The integration with Shopify is pretty seamless (and fast!) which is great. Joel in customer care was very helpful in answering questions and providing additional resources. Wholesale prices seem fair.
CONS: A lot of the inventory is not sustainable (we have to search very hard to refine our results). And a bigger concern is that a lot of their inventory is the same stuff you'd find on Shein or other fast fashion sites for a fraction of what boutiques would have to charge.
Hello Lavāda Handbags,
Thank you so much for your insightful review! We're thrilled to hear you're finding potential in our app and enjoying the seamless integration with Shopify. Joel and our customer care team are always here to assist you with any questions or resources you may need. We appreciate your feedback regarding sustainability and pricing concerns, and we're continuously working to improve our inventory selection to better align with your values. Here's to more positive discoveries ahead! ❤️🥂
very helpful and easy interface quality products responsible representative Lorie guide me in very nice way
Hello cozy mart,
Thank you so much for your kind words! We're thrilled to hear that you found our interface easy to use, and we're delighted that Lorie provided you with helpful guidance. We appreciate your support and look forward to serving you again soon!
I had help from Lorie and she was very knowledgeable and helpful.
Hello SolosPYSBoutique,
Thanks for the shoutout! So glad to hear you had a great experience with Lorie. We'll be sure to pass along your kind words. Let us know if there's anything else we can do for you! ❤️
I really enjoy using this app to add more products to my site that fit with my current customer. The easy integration with my current shop is great. I can add products easily and all the information associated is added for me. If there something missing or I just need help their customer service is super fast and helpful. Really glad I was able to find out and use this service. The only downside is it doesn't always have all the products I'm looking for because I sell to a specific market, but I can put in product requests to Trendsi. Which means they might have more options in the future that fit my needs! All in all great app would definitely recommend if you want to start a shop and need access to inventory but don't want to commit to a big order from a brand you're unsure about. Just had another great experience with a customer service rep, Harold, who was not only pleasant but able to quickly update me on my customers shipping that had been delayed!
Hi Tall Style Shop,
Thank you so much for your review! We're glad to hear you enjoy our app features, and thank you for your feedback on product selections. As you mentioned, you can submit product requests in our app. You can also email us about any products/brands/suppliers you would like us to carry. We are always looking to expand the selection that we offer, and we would do our best to add you suggestions.
Please don't hesitate to reach out for any questions or feedback, we are always here to help.
I had come across some tagging issues and contacted support I believe Debra. She was able to take care of quickly.
Hi Crossroads Boutique LLC,
This is Sherwin, co-founder of Trendsi. Thank you so much for your feedback. We are actively working on the shipping and communication during peak season. Reducing shipping time is indeed one of our top priorities. Except for peak season, we can guarantee 5 - 10 business days shipping from our overseas warehouses. Furthermore, more products will be available in the US warehouse soon.
We are working on adding the vendor name as a tag automatically as we speak and we will look into the search issue that you experienced.
Thanks again for finding us and being patient while we are improving our services.
Trendsi will do their best to give you their best. Chelle was awesome in answering all my questions in a timely manner. Their customer service is built on professionalism and pleasing their client's.
Hi, Tamyu L'egant & Swaag Boutique
We are thrilled that you loved your experience. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please reach out again for any help needed!
Trendsy es el mejor aplicacion para vender lamentablemente no hace entrega a otros paises en latino america solo entrega en USA
Hi, promil04
Thank you for the wonderful feedback! We are here to help alleviate a lot of the stress that is associated with running your own business so that you can concentrate on the fun parts. We are currently working on how we can improve our International Shipping, we will resume as soon as we have a better process to deliver outside USA. Please continue to reach out to our amazing customer support team whenever you need help.
So far my experience with this app has been really good. Their merchandise is good quality at awesome wholesale prices. I received quick responses from customer service about an inquiry. My only complaint is that the shipping takes a little long.
Hi Doll Baby Boutique LLC,
We have recently experienced some shipping delays for our overseas orders due to holidays, extreme weather, and rise in COVID cases. However, we are working on stocking more US items as we speak so you can choose our 2-5 business days domestic products instead. If there are any orders that take longer than the 5-10 business days guarantee shipping time, please reach out to our 24/7 customer support so we can look into the cause of the delay for you. Thank you so much for your feedback!
This app is easy to use and Angelo in customer service helped me out promptly with my questions I had for an online order.
Hi, Bella Physiques
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.