评论 (3,526)

整体评分
4.9
每个评分等级的数量
  • 95% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2023年9月8日

So far the only issue I've had is with shipping times! Takes a while for them to move from processing to shipped so please be aware you're going to have a 3-4 day processing time in addition to your shipping time. Especially for overseas items.

Estevia Enchantique
美国
3个月 人在使用应用
ShopSocial, Inc.已回复 2023年9月9日

Hello Estevia Enchantique,

Thank you for sharing your feedback with us! We appreciate your patience and understanding regarding our processing and shipping times. We're continuously working to improve our efficiency and appreciate your support. If you have any further concerns, please don't hesitate to reach out. Thank you for choosing us! ❤️

2023年2月7日

I placed a test order, in the back office assigned 2 tracking numbers. The tracking shows shipped from China and delivered in California warehouse. Now waiting on the USPS carrier to get the sample order and ship to my address directly.

Reached out twice through live chat to explain their process further, and they advised shipping is 5 to 10 business days. This means my customers are not going to be pleased with their slow shipping.

There needs to be clearer shipping policies and no false advertising. They advertise shipping from the US, and with only a 7-day return policy. Is that return from purchase date, if so customers will not being able to return items once they receive.

Went to Google & Pinterest for marketing, they denied my store because of Trendsi and their policies. It is a big headache that needs to be improved.

JANNETTES DESIGNS
美国
3个月 人在使用应用
ShopSocial, Inc.已回复 2023年7月6日

Hello JANNETTES DESIGNS

Thank you for sharing your feedback with us. We're sorry to hear that our app hasn't met your expectations. Your opinion matters to us, and we take your concerns seriously. We are committed to ensuring a positive experience for all our users and will work diligently to address your concerns. Thank you for helping us grow and improve.

2022年3月28日

Im Very Very Very Very sad with this app, They don't help us at all they don't process the orders during the weekend because they dont work and delayed my orders my customers asked me for the tracking number and they take a long time to ship and they don't make any effort for us dropshippers can earn a little more. I was very annoyed with them, I prefer DSERS a thousand times definitely I will delete it .

world beauty and gold jewelry
美国
3个月 人在使用应用
ShopSocial, Inc.已回复 2022年3月29日

Hi world beauty and gold jewelry,

We are sorry to hear of your experience! Our US orders are usually processed, shipped, and delivered to your customer within 2-5 business days. Upon checking on your orders, it looks like the processing time was a little longer than normal. But we should still be able to deliver the orders within the guaranteed delivery time of 2-5 business days. We will take a closer look at what happened and follow up with you via email. Thanks for you time!

2023年9月29日

I am writing this review to express my profound disappointment with Trendsi, particularly concerning their shipping and customer service.

I have been a loyal Trendsi customer for over four years and have recently encountered a series of issues that have severely impacted my business. First and foremost, the shipping times have become unacceptably slow. I made a purchase on September 22, and as of today, an entire week has passed, and my order has not even been shipped. When I reached out to customer service for assistance, their response was far from satisfactory. They repeatedly assured me that it would take only "3-4 days" for my order to process, which has proven to be incorrect.

Furthermore, I have discovered that many of the products available on Trendsi can be found on AliExpress and the Kakaclo app at significantly lower prices. This discovery has raised questions about the value of continuing my business relationship with Trendsi.

To make matters worse, when I inquired about the status of my package, I was given false information by one of Trendsi's representatives, claiming that the package was already in transit overseas. This misinformation is unacceptable and further erodes my trust in this platform.

Additionally, I attempted to update my review using another account, but I encountered a problem. It appears that Trendsi does not allow me to modify my review, which raises concerns about transparency and accountability.

Throughout my time with Trendsi, I have noticed several inconsistencies and untruths, such as their response regarding the availability of men's clothing. When I inquired about this, I was told that the men's section had been recently removed, which was not the case.

In summary, my experience with Trendsi has been marred by slow shipping times, inaccurate information from customer service, price disparities with other platforms, and difficulties in updating my review. I have encountered numerous issues, including customer cancellations due to delays, items going out of stock, and slow restocking procedures.

As a long-standing customer, I expected better service and reliability from Trendsi. Unfortunately, my recent experiences have left me with no choice but to express my dissatisfaction with this platform.

Canine's World
美国
3个月 人在使用应用
2023年7月1日

Just spoke to Raymart about how to purchase products on Trendsi
He was very helpful and responded quickly

Tre's Belle Boutique
美国
3天 人在使用应用
ShopSocial, Inc.已回复 2023年7月3日

Hi, Tre's Belle Boutique

Thank you for your review and we are glad that Raymart was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.

2022年9月19日

I contacted Trendsi via chat and spoke with Mia today, she was very informative and was able to promptly respond to my inquiry. Great to have good support from Trendsi! Thank you Mia for helping me.

AUGUST ESTHER
美国
3天 人在使用应用
ShopSocial, Inc.已回复 2022年9月25日

Hi, AUGUST ESTHER

Thank you so much for taking time out of your day to leave us this sweet review! We will pass along the compliments to Mia and if you ever need help again, please do not hesitate to reach out to our amazing 24/7 customer support! 😊

2023年4月20日

I spoke with CHETTE and she was phenomenal!! Super fast response, knowledgeable, helpful, and a real joy to work with! If you ever contact support you will be AMAZED! Thank you, Chette!!!!!!

The Closet Resale Connection Co.
美国
3天 人在使用应用
ShopSocial, Inc.已回复 2023年4月20日

Hi, The Closet Resale Connection Co.

Exceptional customer service is very important to us and we are glad CHETTE was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!

2023年9月25日

S/O to dave for providing excellent support today. He was friendly, efficient and helpful.

Tu Muneca
美国
3天 人在使用应用
ShopSocial, Inc.已回复 2023年9月26日

Hello Tu Muneca,

Thank you for your kind words! We're delighted to hear that Dave provided you with excellent support. We'll be sure to pass along your feedback to him. If you have any more questions or need further assistance, feel free to reach out. Have a great day!

2023年10月16日

Trendsi is so seemless and has some pretty decent merch. Their customer service is also great! Chette was amazing and helped me with everything I needed and fast.

Better Days
美国
3天 人在使用应用
ShopSocial, Inc.已回复 2023年10月18日

Hello Better Days,

That's awesome to hear! 😊 We're thrilled you had such a seamless experience with Trendsi and found some great merchandise. It's fantastic to know that Chette provided you with amazing and speedy assistance. We can't wait to have you back for more shopping fun! 🛍️💫

2023年5月7日

Trednsi is great customer service answered all my questions super fast. I can wait! I am going to order a few samples and get to work.

katchuri
美国
3天 人在使用应用
ShopSocial, Inc.已回复 2023年5月7日

Hi,

Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.