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I contacted customer service with a question. I worked with a representative named "Joel." I received a fast and thorough response which was much appreciated.
Hello Metro 28,
Thanks for reaching out! So glad to hear Joel provided you with speedy and helpful assistance. We're here to help whenever you need us!
Joel did an amazing job answering my questions promptly and professionally!
Hello Charmmetry Co.,
Thank you so much for your kind words! We're thrilled to hear that Joel provided prompt and professional service. If you have any more questions in the future, don't hesitate to reach out. We're here to help! ❤️
I had the pleasure of experiencing exceptional customer service from Charles recently, and I couldn’t be more impressed. From the moment I interacted with him, it was clear that Charles is dedicated to providing a top-notch service experience. He was not only incredibly knowledgeable and efficient but also went above and beyond to address all my concerns with genuine care and professionalism.
Charles took the time to understand my needs thoroughly and offered thoughtful solutions tailored to my situation. His communication was clear and prompt, and he consistently followed up to ensure everything was progressing smoothly. What truly stood out was his willingness to assist with a positive attitude, even when faced with unexpected challenges.
Thanks to Charles, what could have been a stressful experience turned into a seamless and enjoyable one. His commitment to excellence in customer service is truly commendable, and he is a significant asset to the team. I highly appreciate Charles for his outstanding service and dedication.
Harold was great at helping us with shipping questions.
Also spoke with Lori and she also was great.
Always get great customer service from Trendsi reps.
Hello Sea Blue Mall,
Thrilled to hear Harold rocked it with your shipping queries! Thanks for sharing your experience! ❤️
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
As a first-time boutique owner, I was a bit confused about how the process works after a customer place an order. Raymart was extremely helpful with all of my questions and concerns. He provided the necessary information needed and also provided me with resources for future reference. Thanks a million Raymart! You are amazing!!!!
Hi B'YOUnique Fashion Boutique, LLC,
Thank you so much for your kind words! It was my pleasure assisting you as a first-time boutique owner. I'm thrilled to hear that Raymart could help clarify the process and provide the support you need. If you ever have more questions or need assistance in the future, feel free to reach out. Wishing you all the best with your boutique venture – you've got this! 🛍️✨
great
Hi,
Thank you so much! 🌟 We’re thrilled to hear you think we’re great! Your support means the world to us. Keep enjoying your experience with Trendsi! 🙌✨
I just had a great and productive chat with one of a representative of TRENDSI name "MARY". she was so professional and quick to response.
Hello Chaplineast,
Thanks for sharing your awesome experience with Mary! We're thrilled to hear she provided such professional and speedy assistance. We'll be sure to pass along your kind words! ❤️
easy to use
Hi RoxburyShop,
Thanks for the feedback! Glad to hear you found it easy to use! 😊
Support by Anya was amazing!! She took the time to trouble shoot and walk me thru all the steps-literally like an hour and she was kind, knowledgable and quick! Thank you Anya! The app is easy top use. Very happy
Hi Anybodi,
Thank you so much for your wonderful feedback! I’m thrilled to hear that Anya provided amazing support and walked you through every step with kindness and expertise. It’s great to know that the app is easy to use and that you’re very happy with the service.
I’ll make sure to pass along your thanks to Anya. If you need any further assistance or have any more questions, feel free to reach out. We’re here to help and ensure you have the best experience possible. Thanks again for your support!