Trendsi: Fashion Dropshipping

This is my most recent update on Trendsi as it comes to shipping.

If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..."

In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly.

-----

Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice!

Another day, another wonderful service from Lorie - thank you for help with bulk uploading.

While Trendsi offers a tempting selection of stylish clothing that can definitely generate sales, their shipping practices are severely lacking and ultimately damaging to my business. I've placed over 50 orders with them, and a shocking quarter of those remain unshipped. This isn't a minor issue; it's a significant problem that's impacting my bottom line.

I understand that international shipping can sometimes be delayed, and I'm willing to be patient. However, the explanations I'm receiving from Trendsi's customer support are simply unacceptable. I'm consistently told that the delays are due to overseas holidays. While I can accept a few days' delay for a holiday, claiming that vendors have been on holiday for three weeks is frankly unbelievable. It feels like a blatant stall tactic, and it's eroding my trust in the platform.

The fact that orders placed as far back as January 19th are still not shipped as of February 5th is completely unacceptable. This kind of delay is not just inconvenient; it's actively costing me money. Customers are understandably frustrated by the long wait times and are beginning to cancel their orders. When customers cancel, I lose sales, and that loss falls squarely on me. I rely on Trendsi's dropshipping service, and when they fail to deliver on their end, I'm the one who suffers the consequences.

My experience with Trendsi's shipping has been extremely negative. The quality of the clothing is irrelevant if it never reaches the customer. Until Trendsi addresses these serious shipping issues and provides more transparent and timely communication, I cannot recommend their dropshipping services. The potential for sales is there, but the risk of losing customers due to excessive delays is simply too high.

i wish i could leave less than a star but trendsi is HORRIBLE. DO NOT USE THEM, genuinely you are better off using aliexpress or smt, ive placed two orders for customers and the first one of the items "wasn't sufficient quality" so they ended up canceling it, and they took 18 days to ship, so much for 5-10 day shipping, these liars. and then the second order just got canceled out of nowhere, no heads up no notification no nothing, so i had to get the customer the product elsewhere and they ended leaving negative feedback cuz the order took so long overall yeah theyre super bad, i had high hopes but nope. i never leave reviews but this app have genuily been so inconvenient and annoying i couldn't stay quiet. USE A DIFFERENT SUPPLIER.

Trendsi looks to be a nice supplier, and I had built my online store with its products, around 700 products configured.
I have configured two campaigns on Meta Ads, and when I finally made a sale, the payment to actually buy Trendsi products failed.

After 7 days chasing their support, one of the support supervisors, named Mia e-mailed me saying that my personal card was being rejected because it has a high-risk.

Instead of solving the issue, she just told me to use a different card instead.

How can I use a different card if this card is NOT high-risk, it's my own personal card, used to pay Shopify, used to pay the Meta Ads and used during all my trips without ANY issues.

I am very bad as I've spent so many times configuring these products, wasted a lot of money with Ads, and now they just say I am not trustful enough.

This is just unacceptable.

This is my order details L20240910000130892, waiting to be paid since September 10 (today is September 17).

My customer ordered and never got their product.

Despite launching in New Zealand and Australia, Trendsi didn't think of adding a product size chart in the metric system to their products, which means that you have to manually change every product page to add your own size chart. This is because the size charts are different for each product as they are based on the product measurements. Hopefully that will be fixed soon, as it will put off NZ and Oz businesses from using the app.
You would have thought Trendsi would add this feature before launching a business in those countries?
Anya, their customer service representative was lovely though and really helpful 10/10

Extremely disappointed. Saw a potential in this app so I changed my entire niche focus to women's fashion hoping to get things set up for the pre fall-winter season. Spent days doing market research, building up collections on Trendsi, rebuilding my website from scratch, investing on app plug ins etc. Only to be stopped not even half way through attempting to import the collections I created to Shopify. They told me I need to confirm I'm not a bot by purchasing a sample, then they'll remove the limit. How am I a bot when I've been asking questions almost daily and talking to them lol. I'm a drop-shipper, starting out and testing things so I don't have a seller's license yet therefore I cannot place a sample. Long story short, wasted my time, energy, and money on a wasted potential. What a joke, not a funny one. UPDATE: Just wow. One of their leads reached out because I wrote a review, not to help but to potentially get me to take it down and never responded despite responding professionally with my concerns as asked. One of their reps told me earlier that new dropshippers can start and get customer orders without needing to have inventory and that its only needed if I want to get samples. Meanwhile the lead simply says that dropshipping without a business lisence is against their and shopify rules. Imagine targetting dropshippers and don't even know Shopify's policies regarding dropshipping. Glad they rejected me like this. Rejection is protection. All they care about is turning you into a customer of their products ASAP by suggesting you order "samples" because they don't believe every new seller will actually make it.

Edit: I almost wasted my time to try them again then remembered how their actions never match their words. With their OWN WORDS on several articles on THEIR WEBSITE as well as one of their representatives told me that I'm not required to obrain a seller's permit or business lisence unless I start generating over a specific number a year or specifically with Trendsi if I want to purchase a sample, being responsible I read their articles and confirmed with their representative first. Then redesigned my website, branding, marketing emails, banners, ads etc to based on their products only to block me not even half way from adding the collections I spent NIGHTS organizing. They emailed me following my review saying to reply if I need any help etc, followed up 2 times to that email and no response. Idk what possessed me to reinstall the app, but thank god I rememebered. Imaging running this kind of business and don't know a thing about shopify's requirements or dropshipping in general, let alone their own policies.

AND OH MY LORD, just read this response to this review. Instead of trying to be helpful, they are more worried about dismissing my review. I uninstalled their app because they stopped me from adding products saying I need to order a sample to prove I'm a human due to my activity, not took down my store. Still building it. Tf is wrong with this company, lmao. So disrespectful, after all the communication I had with them, wow. Imagine saying I'm fake just because I wrote my experience, immature is all I can say. Also I just love shopify, me responding to this stupidity is proof enough that I'm real, but my review also shows I've tried their app for 4 days, and they're saying my store was deleted after 3 days of free trial? As if they know me? I'm laughing my butt off. Plus they emailed me on August 5 which I responded to not once but twice from my work email. If actions don't match their words was a company. Circus.

Ria was TERRIBLE. Clearly did not know what i needed and could not figure it out

I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.

i'm a little bit disappointed with the customer support i have been contacting them for 1 week regarding an order that have been in the processing stage for 12 days and every time they keep asking me to wait 24 hours and i have no idea what is happening to my order not sure if i will keep using this app