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This company has bad customer service. After 4 different situations, I'm deleting them from my store.
Hi Iamglytja,
We're genuinely sorry to hear about your experience. We're committed to providing top-notch customer service, and it's disheartening to learn we fell short. Your feedback is crucial for improving, and we'd love the opportunity to make things right. Don't hesitate to get in touch with us directly so we can address your concerns and regain your trust. 🌟
Super late horrible service my first order was a nightmare dont waste your time
Dear Musotica.com,
I'm truly sorry to hear about your disappointing experience, and I apologize for any inconvenience caused by the delays and service issues with your first order. This falls short of the standards we aim to uphold.
Your feedback is crucial to us, and I want to assure you that we take your concerns seriously. I'll personally investigate the details of your order to understand what went wrong and address the issues at their root.
If there's anything specific you'd like to share or if you have further concerns, please feel free to reach out directly. We're committed to making things right and ensuring a more positive experience moving forward.
Thank you for your understanding, and I appreciate the opportunity to resolve this matter.
Do not use them. They are terrible at processing and shipping. Customer ordered 1 item and it was still processing after 2 weeks. They claimed it didn't pass quality inspection 3 times and that was the reason for the delay. They lie just so you don't ask them to cancel the order. If you want to have to do multiple refunds, use them, If not DO NOT USE THEM.
Dear Rooted Natural LLC,
I sincerely apologize for the frustration and inconvenience caused by the processing and shipping delays you've experienced. This is not the standard of service we aim to provide, and I understand your disappointment.
Your feedback is taken seriously, and I'm committed to investigating the situation further to ensure this doesn't happen in the future. I apologize for any misinformation and assure you that our team is working to improve our processes.
If there's anything specific I can do to address your concerns or if you have further details to share, please feel free to reach out directly. We value your feedback and are dedicated to making things right.
Thank you for bringing this to our attention, and I appreciate your understanding.
All I can say is that I’m so happy I tried this company out before I launched my business. Out of the 6 orders I made, only 3 arrived with no issues. The rest are lost in transit since the 9th of December and the 16th of December. The courier company they use to ship to Australia is absolutely useless with a phone number that’s disconnected and I’ve ended up having to email them myself, which is another disaster in itself with me going around and around in circles with them. I’ve asked Trendsi to cancel my order and refund as I’ve been waiting 6 weeks for it now. Which they are saying they can’t do. Customer service keeps telling me they understand and that they are sorry. That’s lovely, but what are you actually doing to help me? Apart from telling me you have escalated it to your shipping team. Dear god just cancel my order and let me move on with my life please. Avoid at all costs. Quality of some of the dresses I’ve received as well have been terrible. Although some have been good.
That’s my honest review. I’m glad I changed my business plan and moved away from this company
Hello Styled Collective! Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with Trendsi didn’t meet your expectations. We understand how frustrating it can be when things don’t work as expected. One of our account managers will reach out to you via email and we’ll work with you to resolve the issue as quickly as possible. Your satisfaction is very important to us. - Abby
They sent me an email with an offer to accept 6 months of PRO membership for free. To accept the offer i need it to confirm by OCT 24. I went to the app to accept the offer on oct 23 and the website did not let me. when i clicked "accept the pro offer" the app takes me to shopify to pay for the month $29.99 and it suppose to be free for the 6 months. Contacted support and no one here helped fix the problem., support sent a message to tech/suppervisor and they could not fix the problem. If you guys will offer free trial to cliens make sure your website works and that the tiral is true. I could not get the offer because the APP error and support did not fix the issues.
Hi AmaEba,
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the issue with the PRO membership offer. This isn’t the experience we want our customers to have, and we completely understand how disappointing that must have been.
We’ve since reviewed the technical issue with our team to ensure it doesn’t happen again and would love the opportunity to make this right for you. Please reach out to us at [support email/contact link] so we can personally assist you with activating your 6-month PRO membership as promised.
Your feedback helps us improve, and we’d greatly appreciate the chance to turn this into a 5-star experience for you.”