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New shopify store owner and 1st time using the app so my experience is limited but Harold was helpful in answering my question
Hi, BeYoutiful Buttafly Boutique.
Thank you for your feedback! I’m thrilled to hear that Harold was able to help you. If you’re enjoying your experience so far, we’d love it if you could share a 5-star review highlighting what you found helpful. Your support means a lot!
As always saving the 5th star for the near future after I have fully worked with trendsi but as of now I had some challenges and through the lovely customer service of Lorie a huge shout out for her, your assistance is greatly appreciated and I see a bright future working with you!
Hi Ravish,
Thank you so much for your kind words and for recognizing Lorie’s efforts! We truly appreciate your patience and understanding as you navigate any challenges.
We’re committed to supporting you and ensuring your experience with Trendsi improves. I’m excited to hear that you see a bright future with us, and we’re here to help you every step of the way. If there’s anything specific you’d like assistance with, please don’t hesitate to reach out!
This app offers a wide selection of clothing and accessories to suit all tastes and styles, and it's completely free to use. What impressed me the most was the prompt and helpful customer service. @Dave provided excellent technical support and quickly resolved the issues I encountered while connecting it to my Shopify store.I would definitely recommend this app
Hi Best Babies,
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you’re enjoying the wide selection of clothing and accessories, and that Dave was able to assist you so effectively with your Shopify setup. We truly appreciate your feedback and recommendation! 🙌
If there’s anything more we can do to make your experience even better or if you think there's room for improvement, we’d love to hear your thoughts. Our goal is to make your experience 5-star, and we’re always striving to improve!
Thank you again for choosing us, and we look forward to supporting your business as it grows!
I needed some Trendsi support today and Lorie did a great job walking me through what I needed to do. The problem was with the Shipping and Delivery setup and Lorie didn't miss a beat identifying what it was and how to fix it. I have been extremely happy with Trendsi support every time I needed help and would give Lorie 5 Gold Stars!
Hi Lyla's Green Planet,
Thank you so much for your fantastic feedback! We’re delighted to hear that Lorie was able to assist you effectively with your Shipping and Delivery setup. It’s wonderful to know you’ve had consistently positive experiences with our support team.
To help us continue improving, we’d love to know what it would take for you to give us that 5-star rating! Your insights are invaluable to us.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
I am still feeling Trendsi out overall. Customer service is good overall. Charles was super helpful. I interacted with another agent, Harold last week and he wasnt the most helpful. Will update my review after more experience with the company.
Hi TROVE,
Thanks for sharing your thoughts! We're glad Charles could assist you. We're committed to improving, so your feedback is valuable. Looking forward to showing you our best in the future!
I am a new online boutique owner (through Shopify) and just had my first customer/order! I dropship my orders at the moment and I had some concerns about shipping delays/processing times since my customer ordered items that all originated from overseas. I used TRENDSI's 24/7 customer service chat and Harold was extremely patient and helpful. He answered all of my questions and provided extra clarification with no problems. Ultimately, I was able to get the answers I needed and the interaction restored my comfortability with using TRENDSI.
I do hope that in the future that you will be able to pay extra to expedite Shopify/dropshipping orders. Currently, you can only expedite shipping for samples. However, having 24/7 customer service and being able to speak to an actual rep is amazing!
Thank you TRENDSI & Harold for all your help with my first order! ✨
Hi Artemis & Athena,
Thank you so much for your review! We're thrilled to hear that Harold was able to assist you effectively and that our 24/7 customer service brought you peace of mind. We appreciate your feedback on expediting orders and will definitely take it into consideration for the future. Congratulations on your first order, and here's to many more! ✨ Thank you for choosing TRENDSI and we will work hard to get that last star! :)
I just finish chatting we "Lorie" of customer service. She was courteous, knowledgeable, patience and thorough. She answered all my questions and believe me, I had a lot of questions.
The app is very easy to use, and they have a great selection of products. The apps work well with the Shopify platform.
Hi,
Thank you so much for your kind words! We're thrilled you love the app and had a great experience with our customer service. Lorie is fantastic, and we're glad he could help you out quickly! 😊🚀
Customer support was excellent when I reached out for help. Lorie provided great assistance and addressed my concerns effectively.
Hello, The Globe Mart
Thank you for the kind words and the 4-star review! 🌟 We’re glad to hear that Lorie provided excellent support and effectively addressed your concerns. We’re always looking to improve, so if there’s anything we can do to make your experience a 5-star one, we’d love to hear your thoughts. Your feedback is valuable to us!
During our time starting our business, we have had a lot of ups and downs and we are constantly learning. Due to this, we have had multiple hoops to jump through and we value the patience and consideration that the Trendsi team has had with us. We made a little slip-up today with some documents and Chette was happy to help us find a solution. They ensure your business is secure and help when mishaps happen. Thanks again Trendsi and Chette!
Hello Securing Secrets Boutique LLC,
Thanks a bunch for your kind words! 🌟 We're thrilled to hear that you appreciate our team's patience and support during your journey. Ups and downs are all part of the adventure, and we're here to navigate those hoops with you! Cheers to growth and learning together!
They communicate very well and always keep me informed of changes,
Hello The Puchii Shop,
Thanks for the shoutout! We're all about that clear communication and keeping you in the loop! 🚀