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I contacted Abby via chat before getting started, she was very helpful explaining how everything worked and how I could add products to my shopify store.
Hi CandyK's Boutique FashionZ,
Thanks for your kind words! I'm thrilled to hear Abby was able to assist you so effectively. If you need anything else, don't hesitate to reach out. Happy selling! 🚀
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
love the support
Hi WAZKA,
Thanks so much! We're thrilled you love the support! ❤️
Harold was great at helping us with shipping questions.
Also spoke with Lori and she also was great.
Always get great customer service from Trendsi reps.
Hello Sea Blue Mall,
Thrilled to hear Harold rocked it with your shipping queries! Thanks for sharing your experience! ❤️
Mary was amazing helping me connect my shop back and getting everything working correctly. Great WORK!!
Hello Carolina Magnolia Boutique, LLC,
Thank you so much for the enthusiastic feedback! It was a pleasure assisting you in getting your shop up and running smoothly again. Don't hesitate to reach out if you need anything else. Keep up the fantastic work on your shop! 🎉🛍️
I am starting my online store and whenever I've had questions, your customer support has been amazing and has been able to help me with all of my questions. There was no long wait as there are with other business customer support. Great customer service.
Hello Cloty,
Thank you so much for your kind words! We're thrilled to hear that you've had a fantastic experience with our customer support team. We're here to help whenever you need us, so don't hesitate to reach out if you have any more questions. Your satisfaction is our priority!
I had a technical issue and Joel made the entire process a flawless experience. Thanks!
Hi Gracie Bell Boutique,
Thrilled to hear that Joel's expertise turned your technical hiccup into a smooth sail! Thanks for sharing your experience with us!
Great products with high quality images I can use for marketing material.
Hello Saflore,
Fantastic to hear you're loving our products and the quality images for your marketing! Thanks for the awesome feedback! 🚀👍
I am new to using Trendsi, but so far it's been a great experience. Their site is extremely user friendly, their product is well represented, and their customer service is AMAZING. Every time I have a simple question, they are quick to respond and take care of my concerns. And a shout out to Harold! He is awesome and gave me all the answers and resources I needed. Thank you Harold!
Hi Minxx & Company,
Wow, we're thrilled to hear about your awesome experience with Trendsi! 🎉 We're all about making things easy and enjoyable for our customers, and we're so glad to hear that's been your experience so far. Big shoutout to Harold for going above and beyond to help you out! 🙌 Thank you for choosing Trendsi, and here's to many more great experiences ahead!
Harold, quickly assisted me and was friendly. Thanks!
Hello Renee's Boutique LLC,
Fantastic to hear! Harold always brings the energy and friendliness to our team. We're thrilled he could assist you quickly. Feel free to reach out if you have more questions. ❤️