評價 (3,636)
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Anya was very knowledgeable and able to assist via the chat with fixing the shipping and “sold out” issues I was having. Thank you for your help!
Hi Gridiron Boutique,
Thank you for your wonderful feedback! 🎉 We’re thrilled to hear that Anya’s expertise made a difference and that she was able to resolve your shipping and “sold out” issues through chat. It’s great to know her assistance was spot-on. If you need any more help or have further questions, don’t hesitate to reach out. We’re here to ensure everything runs smoothly for you!
customer service is awesome by trendsi
and better if is Harold!!!
Hi MAMI·DIVA,
Thanks for the shoutout! We're thrilled to hear you love our customer service, and we agree—Harold is truly awesome! 😊
Harold was so helpful with quick responses and solutions!
Hi Lorin Taylor Collective,
Thank you for your feedback! I’m glad to hear that Harold was able to provide you with quick responses and effective solutions. We’re proud of our team and their dedication to helping our customers.
If you have any more questions or need further assistance, feel free to reach out anytime!
Thanks so much for answering my questions, Joel! As a new shop owner, I'm still learning. Joel was patient and answered my questions quickly!
Hi Shop Ocean Breeze Boutique,
Thanks so much for the kind words! Joel will be thrilled to hear your feedback. We're always here to help! ❤️
I love this app and their customer service. Joel helped me figure out what I was doing wrong in no time.
Hi Kiara Starling,
Thank you so much for your kind words! We're thrilled you love the app and had a great experience with our customer service. Joel is fantastic, and we're glad he could help you out quickly! 😊🚀
Trendsi offers popular name brand products, such as Judy Blue, Risen, Zenana, POL, and Bibi, just to name a few. Customer service is regularly available for assistance via Chat. Orders are processed quickly and shipped out quickly. Some clothing and accessories choices are shipped from overseas, so shipping for those items may take a little longer. There is a filter to identify which items ship from USA. Samples are available for purchase. I've had nothing but a great experience with Trendsi Dropshipping and their staff. I recently contacted them regarding an order and Joel was quick to assist me. He was friendly and helpful. Thank you to Charles who helped me with my Dropshipping question.
Hello Luxe and Stone Clothing,
Thanks for the awesome review! 😊 We're thrilled you're loving our trendy products and speedy service. If you ever need anything, just give us a shout. Here's to many more fab experiences with Trendsi!
So far it’s been super easy to import to Shopify.
Customer service is fast and Chette was super helpful!
Hi Wild Bloom,
That's awesome to hear! 😊 I’m glad the Shopify import has been smooth and that Chette was so helpful. If you need anything else or have any more questions, feel free to reach out. We're here to support you every step of the way!
I would like to show gratitude to customer service rep Chette. She answered all of my questions and was very patient with me throughout our session. She is a treasure trove of knowledge and a valuable addition to Trendsi
Hi Chic Glamor,
Thank you for taking the time to share your feedback! I’m delighted to hear that Chette provided you with such excellent service and support. We’re incredibly proud to have her on our team, and your kind words truly mean a lot.
If you need anything else or have more questions in the future, please don’t hesitate to reach out. We’re here to help!
Very happy it works very well and adds products fast
Hi Avidyan,
Thank you for sharing your experience! 🌟 We're thrilled to hear that everything is working well for you and that products are being added quickly. Your satisfaction means the world to us. If you need any further assistance, don't hesitate to reach out!
Extremely disappointed. Saw a potential in this app so I changed my entire niche focus to women's fashion hoping to get things set up for the pre fall-winter season. Spent days doing market research, building up collections on Trendsi, rebuilding my website from scratch, investing on app plug ins etc. Only to be stopped not even half way through attempting to import the collections I created to Shopify. They told me I need to confirm I'm not a bot by purchasing a sample, then they'll remove the limit. How am I a bot when I've been asking questions almost daily and talking to them lol. I'm a drop-shipper, starting out and testing things so I don't have a seller's license yet therefore I cannot place a sample. Long story short, wasted my time, energy, and money on a wasted potential. What a joke, not a funny one. UPDATE: Just wow. One of their leads reached out because I wrote a review, not to help but to potentially get me to take it down and never responded despite responding professionally with my concerns as asked. One of their reps told me earlier that new dropshippers can start and get customer orders without needing to have inventory and that its only needed if I want to get samples. Meanwhile the lead simply says that dropshipping without a business lisence is against their and shopify rules. Imagine targetting dropshippers and don't even know Shopify's policies regarding dropshipping. Glad they rejected me like this. Rejection is protection. All they care about is turning you into a customer of their products ASAP by suggesting you order "samples" because they don't believe every new seller will actually make it.
Edit: I almost wasted my time to try them again then remembered how their actions never match their words. With their OWN WORDS on several articles on THEIR WEBSITE as well as one of their representatives told me that I'm not required to obrain a seller's permit or business lisence unless I start generating over a specific number a year or specifically with Trendsi if I want to purchase a sample, being responsible I read their articles and confirmed with their representative first. Then redesigned my website, branding, marketing emails, banners, ads etc to based on their products only to block me not even half way from adding the collections I spent NIGHTS organizing. They emailed me following my review saying to reply if I need any help etc, followed up 2 times to that email and no response. Idk what possessed me to reinstall the app, but thank god I rememebered. Imaging running this kind of business and don't know a thing about shopify's requirements or dropshipping in general, let alone their own policies.
AND OH MY LORD, just read this response to this review. Instead of trying to be helpful, they are more worried about dismissing my review. I uninstalled their app because they stopped me from adding products saying I need to order a sample to prove I'm a human due to my activity, not took down my store. Still building it. Tf is wrong with this company, lmao. So disrespectful, after all the communication I had with them, wow. Imagine saying I'm fake just because I wrote my experience, immature is all I can say. Also I just love shopify, me responding to this stupidity is proof enough that I'm real, but my review also shows I've tried their app for 4 days, and they're saying my store was deleted after 3 days of free trial? As if they know me? I'm laughing my butt off. Plus they emailed me on August 5 which I responded to not once but twice from my work email. If actions don't match their words was a company. Circus.
Trendsi takes all feedback and reviews seriously. More details regarding this feedback:
Trendsi is legally obligated to request business licenses or seller permits before we allow businesses to use our dropshipping or wholesale services. Compliance with these requirements is crucial as it helps protect both our business and other dropshippers & wholesalers.
Furthermore, we do not mandate our sellers to purchase samples. However, should the sellers wish to acquire a sample, they would need to submit their seller permit for compliance purposes.
We did not at any time ask the seller to update or remove their Shopify review and can provide proof of the conversation at any time.
As of 8/3 this store has been closed after the 3 day free trial and we suspect this is not a valid review from a legitimate business. Trendsi is committed to maintaining transparency and trust within our community and therefore, have chosen to respond to this review publicly.