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Quick response and help me with whatever I needed assistance with. Representative Lee is very helpful and went out of her way to assist me with something I really didn't know for a customer.
Hello LifeisCraftyy,
Thank you for your kind words! I'm delighted to hear that Representative Lee was able to assist you effectively. If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help! :)
Jules was helpful and had a fast response. They are very nice people and if they don't know the answer they find it for you. Much appreciated. Thanks so much.
Hello Fashion Gems,
Thank you for your kind words! We're thrilled to hear you had a positive experience with Jules. Our team is always here to help and we're glad we could assist you promptly. Let us know if there's anything else we can do for you. Cheers! 🥂
great
Hi,
Thank you so much! 🌟 We’re thrilled to hear you think we’re great! Your support means the world to us. Keep enjoying your experience with Trendsi! 🙌✨
Chette is very helpful in solving issues.
Hello Krush Kandy
Thank you for your feedback! We're delighted to hear that Chette was very helpful in solving your issues. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
am having a great experience with Trendsi. Easy to work with, great people to help you along way... Like Lorie! Thank you Lorie for helping me get started and putting me on the path to success.
Hello The unique thread,
Thank you for your awesome feedback! We're thrilled to hear you're having a great experience with Trendsi and that Lorie has been such a fantastic help along the way. Here's to your continued success! 🥂
Spoke with Czar and she told me how to fix an issue i was having. She was great!!!
Hello Kourture Kulture Boutique,
Awesome to hear! Glad Czar could help you out and get everything sorted. 😊 If you need further assistance, don't hesitate to reach out and we're always ready to help. ❤️
I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.
Hello Body Shrink,
We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly addressing these issues. We recognize the impact on your business and are actively working to enhance our services.
Regarding the automatic cancellation of TikTok orders, we want to clarify that this decision was influenced by TikTok's strict shipping policy. We implemented the auto-cancellation for orders originating from our overseas warehouse due to the 5-10 business days shipping time, which did not align with TikTok's shipping policy. However, to provide a more efficient solution for your TikTok orders, we recommend exploring our "TikTok verified" category. This category complies with TikTok's shipping policy, offering faster shipping times. We highly encourage you to consider adding these verified items to your TikTok shop instead.
We appreciate your diligence in bringing these concerns to our attention. Moving forward, we are committed to improving communication, clarifying terms, and delivering better support. If you have specific issues you would like us to address or if you have further questions, please feel free to reach out. Thank you for your understanding and patience as we work towards resolving these matters. ❤️
I came across TRENDSI just last month, so I am brand new. I ran into an issue with a shipping location. I hopped on the chat box. Harold was able to help me figure out the issue by taking his time to send me screenshot with details in order to locate the issue. So I am looking forward to work with TRENDSI, hopefully it's gonna a great addition to my business.
Hello VACCIMO,
Welcome aboard! 🎉 We're thrilled to have you join the TRENDSI family! Harold's on point, right? 🙌 We're all about making sure your experience is smooth sailing. Here's to a fantastic partnership ahead!
Joel was awesome on helping me track an order that way placed!!
Hello Island Winds Clothing Company
Thank you for your feedback! We're thrilled to hear that Joel was awesome in helping you track your order.
Providing excellent support is our priority, and we're glad Joel could assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
ok i'm new to my online store. our coach Corrina jus said we need to get familiar with our dropshipper, mine is Trendsi. well i was jus with customer support "Allen" and he jus walked me through everything to be expected and all in under an hour. he was great, shopify is great, and Corrina is great. thanks all; im loving this
deda'scloset&things.shop
Hello Deda's Closet & Things,
Thanks for sharing your positive experience with Trendsi and Allan's helpful support. We're thrilled to hear that you're loving your online store journey with Shopify and appreciate the shout-out to Corrina. 💙