Reviews (3,491)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide selection of trendy name brands and seamless Shopify integration, which simplifies inventory and order management. Features like 24/7 customer service, filtering for US-shipped items, and sample purchasing are particularly valued. The app is noted for its quick order processing and shipping, enhancing customer satisfaction. Exceptional support, with staff members like Joel, Harold, and Chette often praised, significantly improves the merchant experience. Merchants find the app valuable for e-commerce and dropshipping due to its robust features, effective support, and quality product offerings.

August 28, 2024

My biggest regret!!!

Do not get fooled by their 5-star reviews. Based on my experience, Trendsi is an inefficient dropshipping supplier. They do not ship products to customers on time. My customer ordered a bunch of products 18 days ago and they haven't received even a tracking number until today.

When I reached out to their customer service, they said they would check the order status and let me know. They have no definite solution to my problem. They just say "We understand your concern and we are very sorry!!!" Well, that 'sorry' is not helping me, I need those products to be delivered to my customers on time.

They have a strict and non-practical 5-day return policy made for customers but ironically they cannot stick to their 7 to 10-day delivery policy. Beware!! If you are in a dropshipping business, this supplier will hurt your business's reputation.

I would suggest the newbies to read all the 1-star reviews and take their business elsewhere. Hence, save yourself from unnecessary headaches.

Sweet Daydream
United States
5 months using the app
Edited September 17, 2024

Trendsi looks to be a nice supplier, and I had built my online store with its products, around 700 products configured.
I have configured two campaigns on Meta Ads, and when I finally made a sale, the payment to actually buy Trendsi products failed.

After 7 days chasing their support, one of the support supervisors, named Mia e-mailed me saying that my personal card was being rejected because it has a high-risk.

Instead of solving the issue, she just told me to use a different card instead.

How can I use a different card if this card is NOT high-risk, it's my own personal card, used to pay Shopify, used to pay the Meta Ads and used during all my trips without ANY issues.

I am very bad as I've spent so many times configuring these products, wasted a lot of money with Ads, and now they just say I am not trustful enough.

This is just unacceptable.

This is my order details L20240910000130892, waiting to be paid since September 10 (today is September 17).

Anna Coral
Netherlands
25 days using the app
ShopSocial, Inc. replied September 18, 2024

Hi Ana, our sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback.  

We want to assure you that we are fully committed to making continuous improvements to ensure customer satisfaction.

Your account and personal information security is our top most priority and protecting your account is something we take very seriously.

We are currently working on your case with the concerned Team to make sure that this issue will be resolved efficiently.

Should you need any assistance, feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@trendsi.com

Thank you for being the best part of Trendsi!  🧡 - Abby

Edited August 19, 2024

Extremely disappointed. Saw a potential in this app so I changed my entire niche focus to women's fashion hoping to get things set up for the pre fall-winter season. Spent days doing market research, building up collections on Trendsi, rebuilding my website from scratch, investing on app plug ins etc. Only to be stopped not even half way through attempting to import the collections I created to Shopify. They told me I need to confirm I'm not a bot by purchasing a sample, then they'll remove the limit. How am I a bot when I've been asking questions almost daily and talking to them lol. I'm a drop-shipper, starting out and testing things so I don't have a seller's license yet therefore I cannot place a sample. Long story short, wasted my time, energy, and money on a wasted potential. What a joke, not a funny one. UPDATE: Just wow. One of their leads reached out because I wrote a review, not to help but to potentially get me to take it down and never responded despite responding professionally with my concerns as asked. One of their reps told me earlier that new dropshippers can start and get customer orders without needing to have inventory and that its only needed if I want to get samples. Meanwhile the lead simply says that dropshipping without a business lisence is against their and shopify rules. Imagine targetting dropshippers and don't even know Shopify's policies regarding dropshipping. Glad they rejected me like this. Rejection is protection. All they care about is turning you into a customer of their products ASAP by suggesting you order "samples" because they don't believe every new seller will actually make it.

Edit: I almost wasted my time to try them again then remembered how their actions never match their words. With their OWN WORDS on several articles on THEIR WEBSITE as well as one of their representatives told me that I'm not required to obrain a seller's permit or business lisence unless I start generating over a specific number a year or specifically with Trendsi if I want to purchase a sample, being responsible I read their articles and confirmed with their representative first. Then redesigned my website, branding, marketing emails, banners, ads etc to based on their products only to block me not even half way from adding the collections I spent NIGHTS organizing. They emailed me following my review saying to reply if I need any help etc, followed up 2 times to that email and no response. Idk what possessed me to reinstall the app, but thank god I rememebered. Imaging running this kind of business and don't know a thing about shopify's requirements or dropshipping in general, let alone their own policies.

AND OH MY LORD, just read this response to this review. Instead of trying to be helpful, they are more worried about dismissing my review. I uninstalled their app because they stopped me from adding products saying I need to order a sample to prove I'm a human due to my activity, not took down my store. Still building it. Tf is wrong with this company, lmao. So disrespectful, after all the communication I had with them, wow. Imagine saying I'm fake just because I wrote my experience, immature is all I can say. Also I just love shopify, me responding to this stupidity is proof enough that I'm real, but my review also shows I've tried their app for 4 days, and they're saying my store was deleted after 3 days of free trial? As if they know me? I'm laughing my butt off. Plus they emailed me on August 5 which I responded to not once but twice from my work email. If actions don't match their words was a company. Circus.

Glowup For All
United States
4 days using the app
ShopSocial, Inc. replied August 12, 2024

Trendsi takes all feedback and reviews seriously. More details regarding this feedback:

Trendsi is legally obligated to request business licenses or seller permits before we allow businesses to use our dropshipping or wholesale services. Compliance with these requirements is crucial as it helps protect both our business and other dropshippers & wholesalers.

Furthermore, we do not mandate our sellers to purchase samples. However, should the sellers wish to acquire a sample, they would need to submit their seller permit for compliance purposes.

We did not at any time ask the seller to update or remove their Shopify review and can provide proof of the conversation at any time.

As of 8/3 this store has been closed after the 3 day free trial and we suspect this is not a valid review from a legitimate business. Trendsi is committed to maintaining transparency and trust within our community and therefore, have chosen to respond to this review publicly.

July 2, 2024

Every shirt I added to my store would say it was sold out on my website but not on your end..

Trumpify Shop
United States
9 days using the app
ShopSocial, Inc. replied July 3, 2024

Hi Trumpify Shop! Our sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback.  

Kindly reach out to us 24/7 through our chat channel or you can send us an email at support@trendsi.com so we can check what might have happened and help you fix the issue as soon as possible.

Looking forward to hearing from you! Thank you for being the best part of Trendsi! 🧡 - Abby

Edited March 23, 2023

Normally I would give you a 5 star rating. Your customer service team is normally spot on BUT...Lorie was a bit rude this morning . Since we communicate thru messaging it might help if she read her words prior to hitting her send button. I felt that she was a bit abrupt with me this morning. I needed to check on a replacement item for a customer of mine - I was nice and polite. She left me feeling like I was doing something wrong. I was not - I was just providing customer service for my own customer. Thank you for listening.

Purely Pinktabulous Boutique
United States
Over 1 year using the app
ShopSocial, Inc. replied March 24, 2022

Hi, Purely Pinktabulous Boutique

Thanks so much for your review! We always want to offer the best services, and we are glad we could help you so far. Feel free to reach out whenever you need any help.

Edited July 14, 2023

I used to really love this app and the products they sell. Unfortunately, as my business has started to scale up I no longer have the time to micro-manage my inventory, which is pretty much what you have to do if you use this app. They have very, very, VERY limited quantities in stock... like, less than 100 units.. and anyone who actually makes sales will know that this small number of items can go very very quickly. I am ALWAYS out of stock. It takes quite a bit of time for me to actually add and set up items in my store, so it's almost not worth it for me to add Trendsi items because they will be out of stock in less than a week, sometimes even witin a few hours. I'm starting to look for alternative sources for my products. Trendsi is no longer a viable solution for me.

The Knickknack Shack by Darthside LLC
United States
Over 1 year using the app
ShopSocial, Inc. replied April 12, 2022

Hi, The Knickknack Shack by Darthside LLC

We are so happy that you appreciate our Customer Support team. We'll make sure to pass along the delightful and sweet message to our team. Please do not hesitate to reach out again whenever you need help. Thank you!

Edited June 5, 2024

This is my most recent update on Trendsi as it comes to shipping.

If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..."

In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly.

-----

Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice!

Another day, another wonderful service from Lorie - thank you for help with bulk uploading.

Savvy Stylish
United States
5 months using the app
ShopSocial, Inc. replied February 7, 2024

Hello Savvy Stylish,

Thank you so much for your kind words! We're thrilled to hear that Chette provided prompt assistance with your pricing issue. Our team is dedicated to delivering top-notch customer service, and we're glad to have met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! ❤️

October 17, 2023

I will never use this company again. Orders over 30 days no refunds on damaged products products not as they are listed example ordered button fly got zipper. The clothes are poor quality a d the customer service is the worse I have ever experienced in my life!

CWB'S NOOK
United States
About 1 year using the app
ShopSocial, Inc. replied November 9, 2023

Dear CWB'S NOOK,

I'm truly sorry to hear about your negative experience, and I apologize for the inconvenience and frustration you've encountered. This is certainly not the level of service we aim to provide, and I understand your disappointment.

Your feedback is taken seriously, and I will personally investigate the issues you've raised with orders, refunds, and product quality. It's our priority to address these concerns and improve our processes.

If there's anything specific you'd like to discuss or if you have additional details to share, please feel free to reach out directly. We're committed to resolving this matter and learning from your experience to enhance our service.

Thank you for bringing this to our attention, and I appreciate your understanding.

February 8, 2023

If you want the look of your store to be very ugly, and also orders are delayed, go ahead, their pictures are very bad and old, and their quality is also bad. I tried to talk to them in this place more than once in more than 3 months, but they do not care about their customers (very, very, very old).
Learn fashion photography, learn to choose models, you are very losers

SKYMOON
United States
About 1 year using the app
ShopSocial, Inc. replied March 6, 2023

Hello Skymoon,

Thank you so much for your feedback. These are not Trendsi's photos and they are simply the stock photos provided by each manufacturer/vendor and while we do hope to begin photographing more and more of our own models, with diversity in mind (age, size, ethnicity) we are still a little ways away from this as we launch hundreds of products weekly so it would be a HUGE undertaking.

We'd love to take a look into your concerns more and would love to connect with you anytime so we can provide you in-depth insights. Please feel free to connect with our customer service team any time, we're here to assist you 24/7!

August 6, 2022

So, because the order I placed for my customer was taking too long, I contacted support to find out what was going on. When I asked for the tracking number, they said it had arrived at the US warehouse on August 1, that they had already created a USPS shipping label, and that the item would be delivered to the customer within 24-48 hours. They keep telling me that there was a delay due to a system upgrade from July 31st to August 1st, and that they sent me a notification ahead of time, but I never received anything! And, once again, when I asked what the status was today August 6, they still couldn't give me the tracking number I'd requested and kept telling me about the BS delay! And still do not have the USPS tracking because of an additional delay caused by unforeseen circumstances and shipping will resume on Tuesday, August 9th. Funny because I had recent orders that had already shipped out. The information they keep providing me is INCONSISTENT! This is a BAD! And they LIED so many times! This is not good for the business. And I feel bad for my customer and also for myself because I just launched my business and I already lost a customer. Don’t deal with this BS if you want to flourish your business. NOT RECOMMENDED.

Divine Feminine Collection
United States
About 1 year using the app
ShopSocial, Inc. replied August 9, 2022

Hi Divine Feminine Collection,

This is definitely not the experience we want you to have. There was a recent upgrade of our system in the warehouse that increased the normal processing time by 2-3 business days. However, we apologize that the information provided by our team was inconsistent. We will get to the bottom of this and find out what happened to provide accurate information to you. Thank you so much for your patience.