Trendsi: Fashion Dropshipping

Hello BlakWardrob,

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and delay you’ve experienced with this order.

While your order was placed before the Lunar New Year holiday, the delay occurred because one of the items in your order was not yet available at the warehouse before the holiday closure. As a result, the processing time was extended further due to the Lunar New Year break, during which many of our warehouse and logistics partners temporarily close operations. Even after reopening, there can unfortunately be a backlog of orders that takes some time to clear.

We completely understand how disappointing it is to receive different updates while waiting, especially after being given an expected shipping date. That experience is not the level of service we aim to provide, particularly for a long-time customer like you. We truly appreciate your support over the past two years and regret that this situation has caused ongoing frustration.

Your feedback has been shared with our team for improvement and follow-through moving forward. We are also pleased to confirm that your pending orders has been shipped from our warehouse. We have reached out to you via email with more details on this.

Thank you again for your patience and for bringing this to our attention. We genuinely value your continued business and hope to provide a much smoother experience going forward.

Best regards,
Trendsi Team

Hello Beach Groove Swimwear

We’re truly sorry for the frustration and disruption this has caused you and your business. You’re absolutely right to expect clear communication and reliable fulfillment, and we understand how delays like this can impact your customers and your brand.

In February, our team from the overseas warehouse celebrated Lunar New Year. While we initially communicated a holiday window of February 12–24, order processing was affected earlier than anticipated. Orders placed in early February still needed to undergo our quality inspections, and due to high order volume, shipping was delayed more than expected.

That said, orders were never intentionally ignored or abandoned, and we sincerely apologize for the delays being longer than anticipated. Although our warehouse officially ended its Holiday on February 24, our fulfillment team has been actively preparing orders, including yours. Orders are being processed in the sequence they were received during the holiday period.

We would greatly appreciate the opportunity to review the specific orders you’re referring to and provide clear updates or solutions where possible. We will reach out to you via email, or you can also reach out to us directly at support@trendsi.com with your order numbers so we can escalate the matter with our fulfillment team.

Thank you for bringing this to our attention. We are actively working to stabilize operations and improve communication to ensure situations like this do not occur in the future. We truly appreciate your continued patience.

Hi Style Ratio,

Hi! Thank you so much for your thoughtful feedback and for being with us for about a year — we truly appreciate your continued support. 😊

We're glad to hear that you've noticed the growth in our product selection and improvements in customer service. We'll also make sure to pass along your kind words to Mikah — she’ll be happy to know her help is appreciated!

Thank you as well for sharing your suggestions regarding faster overseas shipping and the option for expedited delivery. Feedback like yours is very valuable to us, and we’ll be sure to share it with our team as we continue working on improving our services.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always happy to help!