Trendsi: Fashion Dropshipping

They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.

The team does a great job, big callout to Mikah who is always very helpful! I have been a client for about a year, and I can see the company's growth with more products and faster customer service. I would like to see faster shipping times for overseas products as well as the option for expedited shipping.

As a business owner, I find it extremely unprofessional that operations completely stopped due to a holiday without any backup team in place.

When you run a fulfillment partnership that other businesses depend on, you cannot simply “pause” processing and expect partners to absorb the losses. Orders were placed within the stated processing window, yet nothing was handled before the break — and no proactive communication was provided.

Not having a replacement team or contingency plan during a known holiday period shows a lack of operational responsibility. Businesses that rely on your service are actively spending money on ads and serving customers. Delays like this cause real financial damage.

Holidays are predictable. Proper staffing and workflow planning are part of running a serious operation.

I strongly suggest improvements in continuity planning, accountability, and proactive communication with partners

Mikah says:
Please rest assured that we will resume processing your order as soon as operations return to normal. We sincerely appreciate your patience and understanding.

says:
That's unprofessional. when someone goes to vacation, things should not be stopped another team should take over

says:
very bad answer to a partner who trust the partnership

says:
so this product never been processed!!! That;s crazy

Mikah

Mikah says:
We truly understand your frustration and sincerely apologize for the inconvenience this delay has caused. The Lunar New Year is a major holiday in our overseas regions, and unfortunately, many suppliers and couriers close during this period, which impacts order processing.

says:
I don't care about Lunar or Christmas . this business not joke!

says:
when the order will be sent then?

Mikah

Mikah says:
Processing will resume as soon as operations are back to normal after the holiday, and your order will be shipped as soon as possible. We sincerely appreciate your understanding during this period.

says:
Like when? I can't tell my client all this Dramma

Mikah

Mikah says:
We can't provide the exact time and date of shipment yet as this order will still be processed on February 23.

says:
As our team went on holiday starting February 12, but this order placed on the 8 so u lazy team has time to ship it. i'll just write this in review so other business owners know this fact

says:
so unrisponsible. can u let you manager call me? i need to change you guys. u causing me a lost

Mikah

Mikah says:
We understand how frustrating this has been. Just to reiterate, the order was placed on the 8th and we have a processing time of 3-4 business days before shipping the order which includes waiting for stocks to arrive from the suppliers. Unfortunately, due to the holiday, many suppliers closed earlier than expected.

Mikah says:
I can escalate your case to one of our supervisors, and they will get back to you via email.

says:
Thank u. I loose money in ads not to hear someone is in stupid vacation. I don't take vacation my self

Mikah

Mikah says:
Thank you for sharing your concerns. We truly understand how this delay has impacted your business, and we sincerely apologize for the inconvenience.

Mikah says:
Do you need help with anything else?

says:
sorry doesn't bring MONEY. NOT YOUR FAULT

says:
tHANK YOU