Trendsi: Fashion Dropshipping

I’m updating my review because the seller’s response is simply not true. My order has still not been shipped. I contacted customer support again, and they confirmed that they still do not have any shipping information or tracking available for my order. This is extremely frustrating.

I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped.

Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks.

A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely.

To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting.

I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience.

Trendsi has been very disappointing. I mainly use it to import items because the catalog is organized and, sometimes, the inventory tracking works. After importing items from Trendsi, I place my customer orders through other suppliers whenever possible.

Unfortunately, the reliability of their inventory is inconsistent. There have been times when an order was placed by my customer and I paid for it, only for Trendsi to notify me days later that the item was suddenly out of stock or could not be fulfilled. If an order cannot be delivered or gets canceled, I should not be finding out three days later after my customer is already waiting.

The customer service experience is also poor. Communication feels careless and generic. In my experience, they do not apologize for their mistakes or make a real effort to fix the issue. It often feels like they do not care because they are making enough money selling marked-up items to people who are new to dropshipping or do not know how to work with professional suppliers yet.

The pricing is another major issue. Compared to other suppliers, Trendsi’s costs are inflated, while the products themselves are not unique or hard to find. The catalog may be easier to browse, but the same items can often be sourced from other suppliers for around $3–$5 less and with faster delivery.

Another very serious concern is that I received an IP infringement notice from a product I imported through Trendsi. That creates real risk for sellers who are trusting supplier product data and listings to be safe to use.

The only real benefit is the organized product catalog and occasional inventory tracking, but that is not enough to make up for the pricing, fulfillment issues, customer support, and potential IP risk. For sellers who care about margins, reliability, and customer experience, I would highly recommend using other suppliers to fulfill your orders.

I like the ease of use of the platform, but I can't seem to reconnect old products that still display an inventory count or manually search if a SKU is exists.