Trendsi: Fashion Dropshipping

Hi No Shrinking Violet US,

Thank you so much for sharing your experience and for recognizing Harold’s support—we’re very glad he was able to assist you in sorting out the SKU issue. I completely understand how confusing it can be when the SKU isn’t clearly accessible, especially when handling multiple sample items at once.

We truly appreciate your honest feedback about the SKU visibility. This is valuable insight for us, and we will be reviewing how to make this information clearer and easier to find on the order page so others don’t run into the same challenge.

Since our goal is always to deliver a seamless 5-star experience from start to finish, we’d love to know if there’s anything more we can do to improve your experience further. Your input helps us continue to grow and better support you.

Thank you again for your thoughtful review—and for highlighting Harold’s great work!

Hi Centprime,

Thank you so much for reaching out and for taking the time to explain your experience in detail. We sincerely understand how frustrating and disruptive this situation is—especially when it directly affects your customer and requires you to issue a refund. We know how important accurate, real-time inventory syncing is for running your store smoothly, and we’re truly sorry for the inconvenience this has caused.

We completely understand your concern regarding the discrepancy between the inventory shown in your Shopify store and the availability reflected in Trendsi. This is not the experience we want you to have, and we recognize how situations like this can impact customer trust and your business operations.

We’d like to investigate this issue further to identify why the inventory and variant syncing is not updating as expected and work toward a reliable solution to prevent this from happening again. Our team can review your account settings, sync configurations, and recent inventory updates to pinpoint the root cause.

To help us move forward as quickly as possible, could you please let us know:

When you first noticed the inventory mismatch

Whether you’ve made any recent changes to sync settings or re-imported products

If the affected products were imported individually or via bulk import

Most importantly, we’d love to know what would make this a 5-star experience for you. Whether that’s clearer inventory syncing, proactive alerts, or hands-on assistance to ensure everything is aligned, your feedback will help us better support you.

Thank you again for bringing this to our attention. We truly value your partnership and are committed to resolving this for you.

Hi Platinum Bellas,

Thank you for sharing your experience — we’re so glad to hear you were able to catch and cancel the fraudulent order in time!

That’s definitely a big win, and we’re happy our support team could assist you quickly. Protecting your business is a top priority, and we’re always here to help you navigate situations like this.

If there’s anything more we can do or if you have any concerns moving forward, don’t hesitate to reach out.

Wishing continued success for your shop!