Reviews (92)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for centralizing eCommerce analytics, enhancing advertising optimization, and improving budget allocation and profitability. Features like Moby LLM and Sonar are praised for boosting localized marketing and ad performance. Its intuitive dashboard, various attribution models, and seamless Shopify integration are noted, alongside reliable performance and accurate real-time data. Responsive customer support and the app's scalability for different business sizes are also highlighted.
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The app is okay, but it's full of bugs and the UI is terrible. Modifying reports or navigating menus is a cluster. They're clearly gearing it toward larger enterprises with a bunch of users, but for a small operation it's just way overload. If we didn't have so much invested in historical data I would change.
The support of Juan has been really great and responsive. He keeps going until he figures out the issue / complaint. 5 Star Customer Support!
Outstanding - as a business we've grown from a starter package to the advanced enterprise package. Without Triple Whale, we would not have been able to accelerate our growth. The tools are A+ and the integrations have consistently worked with minimal effort to maintain. Perfect combination of low barrier to entry for starters and very high ceiling for those wanting to tweak it to their needs. Integral part of our business, not just add-on software.
Thank you for the kind words! We’re thrilled Triple Whale is helping you scale with reliable integrations and tools that adapt to your needs. Appreciate you being with us! 🐳
Akil and the team at Triple Whale have been easy to deal with and the software is a real bonus to our buisiness. We use it daily to track our performance and it brings eveything together for us as a business! Thanks heaps.
Thanks for the kind words—we’re glad Triple Whale has been valuable for your business.
Tech support and sales team are
Strong Sales Onboarding, Disappointing Ongoing Support
The initial onboarding experience was good and very polished. Everything sounded great, the platform seemed powerful, and expectations were set well at the beginning.
However, once I was fully in the contract and working day-to-day with my assigned success manager, the experience declined. My success manager often seems uncertain about how to use or explain the system, especially when it comes to more advanced or newer features. Many questions are met with “I’ll need to ask someone else,” and follow-ups rarely result in clear or actionable answers.
To be clear, I did understand I was entering a contract, so this isn’t about being misled on terms. My frustration is purely with the level of ongoing support after onboarding. For a platform at this price point, I expected more consistent, knowledgeable guidance beyond the sales and onboarding phase.
Excellent analytics and responsive customer service
Thanks so much—we’re glad to hear it!
Very good app, I haven't used it before, I hope it really helps me.
Best app i've used to track profit/loss great for beginners!
Thank you for the review! We appreciate your feedback!
best cost value tool for tracking
