Rezensionen (81)

Gesamtbewertung
3,8
Anzahl pro Bewertungsstufe
  • 75 % der Bewertungen sind 5 Sterne
  • 1 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 21 % der Bewertungen sind 1 Sterne
13. November 2024

Fanastic, easy to use, love that you can see everything at a glace. Super happy

Groovy Rhythm
Vereinigtes Königreich
Etwa ein monat mit der App
6. November 2024

Avoid!! They'll never issue a refund. Terrible customer service and they made it nearly impossible to cancel subscription

ETHNIK LIVING
Vereinigte Staaten
Mehr als ein jahr mit der App
9. Januar 2025

so complicated app and has hundreds of complicated feature. but NOT pulling up the real shipping cost from Shopify LOL. if you offer lets say free shipping over $100 and charge 7$ shipping cost from customers this app will NOT able to put real cost that you pay for shipping. while they advising to make AVERAGE cost per shipping hahahaha .

we pay 4.5$ shipping cost in one order and next order we can pay 100$ for shipping (both free shipping for customers) and expenses will be counted incorrectly because app will never now what did you pay to Shopify shipping (that 99% users use). ALL competitors apps has this feature for 2-3 years but triple not even care. I contacting them every 6 months, and they every time first heard this.

LOOK this is a basic feature NUMBER 1 that you had to implement to make accounting correctly you will never know NET profit for exact order NEVER if this is not implemented. currently your accounting is 2+2=5.76

Vroda Beauty
Vereinigte Staaten
12 minuten mit der App
19. Januar 2025

Would love to at least try and get this app off the ground but can't start due to an error in my set up and absolutely no customer service available for help...

Noirblanc
Deutschland
18 minuten mit der App
24. September 2024

Absolute garbage customer service. Takes days to get a small issue resolved. SO many bugs within their platform when setting up a new account. Do not recommend TripleWhale

SublimeSupps
Vereinigte Staaten
2 monate mit der App
Triple Whale hat geantwortet 6. November 2024

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.

23. Oktober 2024

My Google ads account got banned because of installing this pixel. Don't use this tool. It doesn't work well

Diluu
Vereinigtes Königreich
5 tage mit der App
Triple Whale hat geantwortet 6. November 2024

Hi there, that shouldn't be the case! We'll reach out to troubleshoot with you. Please be on the lookout for an email from us!

11. November 2024

Triple Whale was an easy choice for us—the high ratings and recommendations online made it stand out. As a small business, we're constantly looking for tools to simplify our data and help us grow, this tool has delivered beyond expectations. Highly recommend it to any business looking for real insights.

The Confetti Farm
Kanada
3 minuten mit der App
12. September 2024

One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.

Saabuni
Vereinigtes Königreich
5 tage mit der App
Triple Whale hat geantwortet 6. November 2024

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.

28. Oktober 2024

worst app on Shopify!! can't even add my store or delete one of my previous stores....

Port-A-Fort SE
Schweden
16 minuten mit der App
Triple Whale hat geantwortet 6. November 2024

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it; can you please submit a ticket here? https://www.triplewhale.com/contact We'll be on the lookout for it.

6. Juni 2024

Support is horrible and the app DOES NOT report correctly at all. It will mix ROAS and it does not calculate actual ship cost to customer paid cost correctly. There are so many things missing and errors in the code. I stopped paying a couple months ago and only use the free as a daily reminder on income and add spend. That' about all it's good for. I am switching to another company that is more accurate and provides clean data. When ever I have spoken to support they just blow you off and blame it on everyone but themselves.

Toltrazuril Shop
Vereinigte Staaten
7 monate mit der App