Triple Whale Analytics

While we love analysing endless spreadsheets and data, each marketing platform is biased towards its own efforts, constantly over-representing their part in our wider marketing efforts. Triple Whale acts as an impartial middle-ground that helps us understand what is accurate and what is puffery from marketing dashboards. Surprisingly easy to set up, and their Account Managers are very helpful. It's helped us understand what is and isn't performing, and where to divert our marketing budgets.

Our Triple Whale experience has been expensive and terrible.
Now we finally had someone contact us, they did not reverse the $400 charge and they have been now charging $279 per month and we just wanted to go to the FREE level. They just keep taking money and taking money and not helping us at all. They owe us several months of refunds at this point, it's ridiculous. This is exactly what happens every time an app gets exposure and tries to grow, they start focusing only on new business and leave existing customers hanging while taking their money and ignoring them. Really sucks. We had no choice but to cancel the entire account because you can't self-serve your way into a free account. So even if we signed back up on the free service we'd have to reconnect everything.

Not sure why this says FREE. Vanessa overcharged us and we've been emailing for several weeks, totally being ignored. We were falsely told we'd get a rate change, that was a lie, now they've gone completely dark. But they keep sending spammy marketing emails. I do not at all recommend this app. If you do use them, know that Vanessa and Maggie are probably not telling you the truth.

Not compatible with Shopify Product Bundle App. Having big issues. All my bundles disappeared.

Huge fan of Triple Whale! Definitely a game changer for all around analytics, and in particular for making decisions on paid ads.

Big fan of TripleWhale, it is the basis for our media attribution, and the analytics/reporting capability makes understanding our performance related metrics simple. We couldn't operate (as efficiently) without it. Highly recommend.

Eli always on hand to help.

Excellent!

The free plan is a scam just to get you to upgrade to the expensive paid plan. Nothing is free and not exactly sure what they do with your data.

great app, 0 support

I am new to ecommerce and am learning 'all the things' all at once. Triple Whale has helped me have a ton of data in ONE place to keep me focused. Easy to install. Easy to integrate and setup. Super bonus of having my Google Ads to compare to Facebook all on one screen. THANK YOU Triple Whale!