Triple Whale

One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.

Admittedly, it can seem overwhelming at first glance, but rest assured, everything is designed to be beneficial and user-friendly. One valuable piece of advice: schedule an onboarding appointment. Their team is incredibly knowledgeable, and they have a knack for explaining things in simple, human terms. A special shout-out to my onboarding manager, Renne, who was fantastic—if you're lucky enough to work with her, you're in good hands. If you're seeking a comprehensive solution for tracking, conversion, and attribution, your search ends here.

There are only a handful of apps that we use and this one is special. Triple Whale allows me to see my spend vs revenue across all marketing platforms from Amazon to Meta to Google and more... its so helpful to understand the business on an hour to hour basis because if ads are not running you will know pretty quickly that there is an issue and a quick check of the app every few hours keeps me in the loop. Other apps we recommends are Finaloop ( replaces accountant fees completely) and pretty Damn Quick (checkout) and our favorite is LABL (shipping insurance) but they give you a % of revenue) which is MUCH better than Route in every way. I hope this helps whoever is reading it and feel free to DM us on @castleflexx socials to say hello and ask for advice anytime! Dan Castle | CastleFlexx.com

Triple Whale is great not only as an attribution platform to help you feel more confident about click data across multiple ad platforms, but also as a dependable dashboard providing insights into valuable, necessary business metrics for media efficiency, profitability, and customer value. The customer support is top notch as well.

great app. helps tremendously, maggie in customer support is such a great help. highly recommend.

We’ve been using TW for about a year and a half now. It’s overall a good tool, not great. Perhaps they’re still a small company, but they have a ton of visual bugs to iron out. The UX is also good, but not great. Their update to the retro icons style made things less user friendly. They say the integrate with Shopify, but they are far from actually integrating. You can’t filter the Pixel data based on any order or customer tags, which makes it super limiting. It would be amazing if you could filter the Pixel table data based on specific Shopify product data such as product type, etc. We’re overall still mostly happy customers, especially with the introduction of the organic channels in the Pixel table. They do have pretty responsive customer chat support, a must have for any Shopify app. We still think it needs a lot of UX love. Just wanted to give feedback on what would make it a 5-star experience for us.

The most important app to have if you're serious about scaling is definitely TripleWhale. The Facebook dashboard will only get you so far, and if you're aiming to crush your goals, you know that data is key. The exact data you've been craving is all at TripleWhale. You won't regret a single penny spent on it, and the best part is, if you ever need help with setup, technical issues, or anything in general, their customer service team is super helpful. You'll also get your own success manager — for us, it's Jenna, and she's incredibly responsive and helpful with our requests!

Cannot live without. Would be Dead in the water on paid traffic. So many features that give extensive insight into the customer journey.

Huge fan of Triple Whale! Definitely a game changer for all around analytics, and in particular for making decisions on paid ads.

Triplewhale provides an excellent dashboard that lets me review the ROI of all eCommerce ads and ways for me to enter my site budget to track my store's profit. Rather than simply believing what my vendors say about the effectiveness of their ads, TripleWhale provides a new perspective for me to assess if my ad vendors are generating the desired results. Everyone I worked with Triplewhale was great, especially, Renee Scrybalo, who was patient and answered my questions promptly.