评论 (55)

整体评分
3.6
每个评分等级的数量
  • 75% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 2% 的评分是 2 星
  • 22% 的评分是 1 星
2024年9月24日

Absolute garbage customer service. Takes days to get a small issue resolved. SO many bugs within their platform when setting up a new account. Do not recommend TripleWhale

SublimeSupps
美国
2个月 人在使用应用
Triple Whale已回复 2024年11月6日

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.

2024年9月12日

One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.

Saabuni
英国
5天 人在使用应用
Triple Whale已回复 2024年11月6日

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.

2024年10月23日

My Google ads account got banned because of installing this pixel. Don't use this tool. It doesn't work well

Diluu
英国
5天 人在使用应用
Triple Whale已回复 2024年11月6日

Hi there, that shouldn't be the case! We'll reach out to troubleshoot with you. Please be on the lookout for an email from us!

2024年6月6日

Support is horrible and the app DOES NOT report correctly at all. It will mix ROAS and it does not calculate actual ship cost to customer paid cost correctly. There are so many things missing and errors in the code. I stopped paying a couple months ago and only use the free as a daily reminder on income and add spend. That' about all it's good for. I am switching to another company that is more accurate and provides clean data. When ever I have spoken to support they just blow you off and blame it on everyone but themselves.

Toltrazuril Shop
美国
7个月 人在使用应用
2024年10月28日

worst app on Shopify!! can't even add my store or delete one of my previous stores....

Port-A-Fort SE
瑞典
16分钟 人在使用应用
Triple Whale已回复 2024年11月6日

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.

2024年7月2日

Absolute zero customer support, profit calucation is bugged out. Cant even make a ticket to speak to customer support.

coudle
澳大利亚
大约2个月 人在使用应用
2024年2月7日

has so many complicated cool features but missing so many basics such as: does not pull the shipping costs from Shopify while apps with 3x times cheaper easily does this.
has 100500 useless integration but no integration with Shopify shipping, Gateway fees etc.
2. can't even see sales or net profit per brand in the store .
and many others

I told them about shipping pull-up a year ago, nothing!
told them today, they recommend me to upload CSV with shipping prices or count average using CALC ,annually! for 300$ + per months LOOL

we have $4.5 shipping , and 100$ shipping and this app does not differentiate it. so you need to guess your average cost per shipping etc. so

support slow as F, implemented 100x useless features, but still not have all the basics that 30$ p/m app has but they does not. I do not know where they looking. and I can't imaging why this cost a thousands of dollars per year and I still need to use calc to count (2+2)/2 average shipping cost on monthly basis. unbelievable

I am tired to write to their useless support, who not even read your question and need 30-40 min describe simplest thing. they only know how to send links to manual and telling me that they do not have this feature. and added it to the future feature list - but this will NEVER happen. I am the user of this a 1 year +

F.O.X Nails USA
美国
8个月 人在使用应用
2024年1月4日

Not compatible with Shopify Product Bundle App. Having big issues. All my bundles disappeared.

CLEANOFANT
德国
15天 人在使用应用
2023年11月28日

great app, 0 support

Serene Plunge
美国
19天 人在使用应用
2024年11月6日

Avoid!! They'll never issue a refund. Terrible customer service and they made it nearly impossible to cancel subscription

ETHNIK LIVING
美国