Triple Whale

Triple Whale’s customer service has been one of the worst experiences I’ve had. Critical issues and bugs—often caused on their end—take days to resolve, even after multiple follow-ups. It’s incredibly frustrating, especially when these delays impact business performance. I would not recommend this platform based on support quality alone.

Our time with Triple Whale has been great. Set up was quick and adding new integrations is easy. The feature set leaves almost nothing to be desired. Mike over there has been a wonderful asset with so much knowledge and has been a joy to work with.

We have been able to turn our long attribution window caused by a high AOV into insights that have our ads performing stellarly compared to last year. The new additions to their AI have had some hiccups at the start, but are turning into a powerful workflow tool for us, generating reports for stakeholders and our marketing team with ease.

Triple Whale has been great — clean layout, fast, and exactly what you need to stay on top of your numbers. Everything’s in one place and it just works. Shoutout to Juan and Nenya from customer service, your support was solid.

Triple Whale has been a game changer for our eCommerce analytics. It brings all our data into one place, making it way easier to track performance and make smarter decisions. The dashboard is intuitive, and the insights are actually actionable. Highly recommend for any DTC brand looking to scale.

Great experience, makes things much efficient, I would highly recommend Triple Whale, the service they provide is amazing. It is so beneficial to have one place to get all your information from and quickly.

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in.
The chat on the website and email support does not answer. No help.

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in.

The chat on the website and email support does not answer. No help.

Great app and experience. The founders dashboard is the simplest way to track my margins, my CPA, and ROAS that I've found. Even if you're only on the free version, there's tons of value.

Felisberto was awesome!!! He went beyond to help set up the flows! A+++ god bless him!

We've been using Triple Whale since October 2023 and it has completely changed how we approach social and search advertising, among other things. Very happy customers! Good to see the product team constantly trying to release new features, with the last big ticket one being Sonar (at least for us). Keep up the great work!