Triple Whale

Really bad app. Almost impossible to reach customer service. For the AI help section you need to buy credits. The same bad UI interface has been active for years. Seems like they are not innovating at all.

Also Triple Whale just casually leaves includes VAT in your revenue (revenue should never be including VAT). I wonder how many people don't even realize this.

very stupid app and ass customer support compared to the pricing

Strong Sales Onboarding, Disappointing Ongoing Support

The initial onboarding experience was good and very polished. Everything sounded great, the platform seemed powerful, and expectations were set well at the beginning.

However, once I was fully in the contract and working day-to-day with my assigned success manager, the experience declined. My success manager often seems uncertain about how to use or explain the system, especially when it comes to more advanced or newer features. Many questions are met with “I’ll need to ask someone else,” and follow-ups rarely result in clear or actionable answers.

To be clear, I did understand I was entering a contract, so this isn’t about being misled on terms. My frustration is purely with the level of ongoing support after onboarding. For a platform at this price point, I expected more consistent, knowledgeable guidance beyond the sales and onboarding phase.

Totally awesome that the customer service is non existent.

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in.
The chat on the website and email support does not answer. No help.

asss app

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in.

The chat on the website and email support does not answer. No help.

Avoid!! They'll never issue a refund. Terrible customer service and they made it nearly impossible to cancel subscription

My Google ads account got banned because of installing this pixel. Don't use this tool. It doesn't work well