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vani thanks for the support. She definetly wanted to help me more than I wanted to help me. Support is really good.
Hello Renuevo store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.
If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.
Best regards,
Vani
TrueProfit team
Vani ist ein Guter Supporter hat mir sehr weitergeholfen
Hello Tonerfreunde24 store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Vani
TrueProfit Support Team
I’ve had a great experience with TrueProfit, especially when it comes to tracking profit and keeping my costs accurate. The shipping cost tracking is very helpful for getting a more accurate view of my actual profit.
I recently had a question about the shipping cost for one of my orders, and Vani from the support team was very helpful. She clearly explained how the product variant and quantity affect the shipping cost and guided me on how to set the shipping cost correctly for each variant.
The support has been responsive, clear, and professional. Thanks to Vani and the TrueProfit team for the great assistance!
Hello PrimalCat store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs
Best regards,
Vani
TrueProfit Support Team
Customer support sehr hilfreich, Vani konnte mir bei meinen fragen schnell und konkret helfen.
Hello Virest store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Vani
TrueProfit Support Team
Der Support ist großartig. Van hat uns sofort innerhalb weniger Minuten über Google Meets weitergeholfen und eine tolle Lösung angeboten. Das Plugin nutzen wir sehr gerne!
Hello OMGN Gaming store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Vani
TrueProfit Support Team
Bad Experience. Installed twice, the first time they charged me after the trial period eventhought I unninstalled the app the first day of this period. And when I reinstalled the app my variants were all outdated and there was no way to refresh the sync without contacting support. If you need something to make your life easier, this is not it. Also, it doesn't track VAT collection which is useless for EU businesses.
Hello VocaSpark store admin,
Quick summary:Your full refund has been processed. Variant sync may take time after reinstall, and Shopify VAT is excluded from Net Profit.
Regarding billing: Shopify manages all app subscription charges. Once a new billing cycle has started, uninstalling an app does not automatically cancel the charge for that billing period. As app subscription billing is managed by Shopify, we're unable to modify these charges.
That said, as soon as you contacted us on June 26, 2026, we immediately approved a full refund as a gesture of goodwill. As we weren't able to finalize the refund at that time, we later followed up and have now successfully processed it.
Regarding variant synchronization: We sincerely apologize for the inconvenience. After reinstalling the app, there may be a short delay while the app completes the initial synchronization of your store data. Should any syncing issues occur, our support team is always available to assist as quickly as possible.
Regarding VAT: Based on our email conversation, if you're referring to the VAT collected through Shopify, this information is automatically synced from your Shopify orders and excluded from the Net Profit calculation, as it isn't considered business revenue. If you're referring to a different VAT scenario, we'd be happy to investigate further.
We also reached out by email to better understand your VAT concern but weren't able to gather additional details.
We appreciate you taking the time to share your experience and remain available if you'd like to continue the conversation.
Best regards,
Harper
TrueProfit Team
I've been using TrueProfit for a while now, and it has made tracking my store's profitability much easier. The dashboard is intuitive, and I appreciate how it automatically calculates key metrics like net profit, ad costs, shipping expenses, and other business expenses in one place.
What stands out most is the responsive support team. Whenever I encountered an issue or had questions about my data, the team was quick to investigate and provide clear explanations. Their willingness to listen to feedback and continuously improve the app gives me confidence in using it for my business.
Overall, TrueProfit is a valuable tool for eCommerce store owners who want better visibility into their financial performance and make data-driven decisions.
Hello AlureSmile store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Vani
TrueProfit Support Team
This app is a must need to see how much you're actually making in profit and saves you a lot of time to always have to calculate it yourself. Durra over there on the support team is doing great at making sure we aren't running around like a chicken to make sure our profits are right
Hello GowiLab store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Durra
TrueProfit Support Team
Grace was very quick to solve my issue and communicated very quickly. Thanks a lot
Hello A Better You store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Grace
TrueProfit Support Team
Thank you, Vani, for helping me understand how to set everything up. You were so patient and made it really easy to understand. No question was ever too much!
Hello TestoRush store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs
Best regards,
Vani
TrueProfit Support Team
