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Attention all business owners! It's essential to double-check the accuracy of your refund versus returns data. Shopify's financial summary counts all return requests as issued refunds, which can be misleading. Not all return requests are accepted, and not all approved returns end up refunded. Stay vigilant to ensure more precise results. I've discussed this concern with the TrueProfit team, but they believe making changes now isn't practical. So, choose wisely. Accurate net profit reporting is crucial for all of us.
Hello Apollo Moda store admin,
We deeply regret the issues you've experienced with the data in our app. We understand that it does not currently meet your specific requirements, particularly in relation to aligning with your needs for metrics such as "Refund and Return." Our aim has always been to ensure that our app aligns seamlessly with Shopify's total sales report, and we recognize that this falls short of your expectations when you require alignment with Shopify's Payments report.
Your feedback is incredibly valuable to us, and we assure you that our team is carefully considering your suggestions for potential updates in the future to serve your needs better.
Once again, we apologize for any inconvenience and appreciate your understanding. Should you have further feedback or questions, please do not hesitate to contact us directly via support@trueprofit.io
Warm regards,
Harper
True Profit Team
I used to love this app when it was free, but i am uninstalling after they made it 19.99 a month. :(