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Hoang has been a great help with getting everything connected and integrated! Software is amazing for reading easy and fast stats!
Just started using it and very happy so far. No more big spreadsheets with lots of formulas. Stats are ready and waiting for analysis. Excellent service as well, thanks to Harper and the team.
Hi Ethical by Nature store admin,
This is Harper from TrueProfit Team.
First of all, I sincerely thank you for leaving a review.
We really appreciate your feedback and comment about your experience when using our app and loving our support.
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on the app
Please refer to more details here: https://trueprofit.io/blog/
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
Not happy with the pricing on true profit, and would prefer to use a better-priced service. Just a heads up
Hi Heart&Jewelry store admin,
Here is Windy from the TrueProfit team.
First of all, we really thank you so much for letting us know your thoughts about our app pricing.
Honestly, we are very grateful that you choose our app in many of the choices.
Regarding the pricing of the app, we researched much to bring suitable pricing for customers. Importantly, we do not take a break to improve and develop the app to bring more and more useful and advantageous features. Our wish is for the app can be one of the things that contribute to your successful business.
Currently, we have many features that are released recently, I believe if you have a little time to discover them, you will feel good about the pricing plan.
If you have any further questions or want to find out the useful features, please feel free to contact us via our live chat, or email us at support@trueprofit.io
Best regards,
Windy
TrueProfit by OneCommerce
I used to love this app when it was free, but i am uninstalling after they made it 19.99 a month. :(
Very bad experience with this app, customer service is not comprehensive at all. App is hard to set up. I don't recommend using this app at all. BeProfit is much Better.
Hi, Splendidae store admin
Here is Harper from True Profit team. I hope this message finds you well. We appreciate your recent communication concerning your refund request and the experience you've encountered. We understand that your experience was rooted in a subscription refund request, and we'd like to clarify some aspects of the situation.
It's important to note that the negative experience you had was not due to any issues with our app, as you mentioned. Instead, it arose from the process of requesting a refund for a subscription that had been inadvertently overlooked for cancellation.
Our team is dedicated to ensuring the fair treatment of all users and protecting the integrity of our services. We must uphold the policies and processes in place, which may sometimes involve financial discussions and clarifications to address specific cases. We value the hard work and dedication that goes into the development of our services, and we strive to maintain fairness and consistency for all our users.
Hope to receive a response from you.
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
Very kind, s/o Harper Recommend this app for anytime for easy to set-up and the support team is fire
Hi REALTAKAI store admin,
This is Harper from TrueProfit Team.
First of all, I sincerely thank you for leaving a review.
You are the reason for us to grow more and bring a better customer experience.
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on the app
Please refer to more details here: https://trueprofit.io/blog/
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
Great and quick service. Integrates all costs into your dashboard.
Hi Blendo store admin,
Here is Windy from the TrueProfit team.
We are grateful to you on our heartfelt for taking the time to leave feedback for us, it really encourages us.
Our app goes beyond providing real-time net profit insights; it also offers the ability to track Revenue (UTM) and ROAS for each advertising platform. This empowers you to analyze the return on investment for every unit of advertising cost, allowing you to devise an effective marketing strategy tailored to each advertising channel.
Your satisfaction remains our utmost priority, and we are unwavering in our commitment to fulfilling your needs. Moving forward, we will continue to fine-tune and expand our app's features and functionality to not only meet but surpass your expectations.
If you have any further questions, please do not hesitate to reach out to us via our live chat, or email us at support@trueprofit.io
Best regards,
Windy
TrueProfit team
Great app and excellent support, their team is very responsive which is definitely a bonus. The tooling helps a ton with tracking P&L. Primarily because it pulls in all the ad spend accross all (most) ad channels and they have integrations with all major shipping platforms. Although it's overpriced IMO and there are still some limitations, nonetheless overall a good app and I'm happy with it. 4.5 stars.
Hi Seido Knives store admin,
Here is Harper from the TrueProfit team.
First of all, I sincerely thank you for leaving a review.
We appreciate your feedback and comment about your experience using our app and loving our support.
Besides that, to improve your experience, we will keep improving our services for valued TrueProft users like you. Thank you for the loving words you've shared and for being the best part of the TrueProfit app.
Also, I highly recommend you to check our blog for the latest news regarding not only TrueProfit but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@trueprofit.io
Best regards,
Harper
TrueProfit by OneCommerce
Impressive app. The only one I have found which lets you set shipping costs per variant (which is critical for ecom, given shipping costs likely change per country, per item) due to size differences etc... Really good overall
Hi The Brooklyn Pet Store store admin,
This is Harper from TrueProfit Team.
First of all, I sincerely thank you for leaving a review.
You are the reason for us to grow more and bring a better customer experience.
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on the app
Please refer to more details here: https://trueprofit.io/blog/
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
I used this app for a week, the support was okay, they helped me set it all up. The only issue was the pricing plans, it's expensive and they take a % from each order as well! I cancelled because I run a small business and the cost was not worth it, it's a shame they do not want to support smaller businesses.
Hello Force of Life store admin,
Here is Harper from True Profit team.
First of all I sincerely thank you for taking the time to leave a comment. Although we received a negative review from you, we still respect your opinion.
As you also have a very objective share, our support staff has been very enthusiastic to handle and answer your questions sincerely.
We have a paid plan that can be applied to small stores with less than 500 orders per month (usually for small business). Above all else, we always want you to be satisfied with the quality of the application and believe that the money you spend is completely worth it.
If given the opportunity, we still earnestly wish to once again accompany you and develop together.
I also have a follow up email from support staff sent to your personal email.
Hope to receive a response from you.
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics