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the staff assigned to the customer care was really helpful and assisted me every step of the way to make sure my isssues was rectified. Thank you.
Hello BootyBlendz Store admin,
Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.
Best regards,
Durra
True Profit
Great app, great UI and features.
HOWEVER, Facebook data doesn't always load. I have had to contact support on 10 different occasions. Most times they apologise and acknowledge there's a bug on their end or facebook's end and fix it.
However recently, I have had responses from 'Durra', a support agent, who puts the blame on me and tells me I need to sit on the app for 15 minutes for data to load from FB's API (which I did), rather than take responsibility and investigate the issue.
Data usually loads in 30-60 seconds anyway, not 15 minutes. Durra needs to be trained...
Hello PetalPal store amdin,
We want to sincerely apologize for the unexpected experience you've had with the Facebook Ads synchronization.
I understand how crucial the synchronization of Facebook ads is for your profit. To address this, I have escalated the issue to our Technical team; they will review your store to ensure everything is functioning smoothly and as expected.
Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance.
Sincerely,
Durra
True Profit
The app is amazing + the support is very good! Vani helped me to configure my app during 1h+! I recommend it to anyone
Hello honey.johannesburg store admin,
Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please do not hesitate to contact us via live chat or email us at support@trueprofit.io.
Best regards,
Vani
True Profit
Inserire i costi prodotto per le mie offerte era un po' complicato all'inizio, ma il team supporto mi ha dato un aiuto incredibile aiutandomi a risolvere ogni mio problema e risolvendo ogni mia necessità.
Ringrazio in modo particolare Gabriel.
Hello Reviva store admin,
Thank you for your fantastic feedback! We’re delighted to know you've had a great experience with TrueProfit.
We’re excited to introduce our latest features: Cost of Goods Sold (COGS) and Shipping Cost Quantity Break. These feature are designed to provide even deeper insights into your product profitability and allow for customized shipping costs based on quantity—perfect for refining your financial strategies.
If you have any questions or need assistance, please reach out via live chat or at support@trueprofit.io.
Warm regards,
Gabriel
TrueProfit Team
Helped me with all my problems, clear explanations
Hello Brillia Store admin,
Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.
Best regards,
Vani
True Profit
You can find everything that will make your work easier in this application, I love them
Hello Wortexx Store admin,
Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.
Best regards,
Grace
True Profit
Van helped me very much:) very nice and patient and i enjoyed speaking with her. The app is very organized and it has everything that i need to track my data.
Hello Valavo store admin,
Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please do not hesitate to contact us via live chat or email us at support@trueprofit.io.
Best regards,
Vani
True Profit
The Customer-Support was great. Thanks to Vani
Hello, Thrivira store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
Grace supported me very well and solved all my issues.
Hello LuminaSonic Store admin,
Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.
Best regards,
Grace
True Profit
Very good customer service and always timely responses to help!
Hello MyWhome Store admin,
Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.
Best regards,
Vani
True Profit