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Great app, great UI and features.
HOWEVER, Facebook data doesn't always load. I have had to contact support on 10 different occasions. Most times they apologise and acknowledge there's a bug on their end or facebook's end and fix it.
However recently, I have had responses from 'Durra', a support agent, who puts the blame on me and tells me I need to sit on the app for 15 minutes for data to load from FB's API (which I did), rather than take responsibility and investigate the issue.
Data usually loads in 30-60 seconds anyway, not 15 minutes. Durra needs to be trained...
Hello PetalPal store amdin,
We want to sincerely apologize for the unexpected experience you've had with the Facebook Ads synchronization.
I understand how crucial the synchronization of Facebook ads is for your profit. To address this, I have escalated the issue to our Technical team; they will review your store to ensure everything is functioning smoothly and as expected.
Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance.
Sincerely,
Durra
True Profit
Worst experience ever. Data was all wrong and when asked the CS what was wrong with it they said their IT team was going to fix it soon for me. Then apparently the IT team had no clue in this and was something that the configuration was wrong. COMPLETE WASTE OF MY TIME!!
Hello Wine Not HKG store admin,
We sincerely apologize for the inconvenience you've experienced. We understand your frustration and regret that our service did not meet your expectations.
The error you encountered has been fixed. Unfortunately, there was a delay in addressing the issue over the weekend, and we are sorry for any inconvenience this caused.
The app's configuration must be tailored to your specific business model for optimal performance. We offer onboarding meetings to assist with this setup, although we understand you were unable to attend.
We noticed that you have uninstalled the app. Please consider reinstalling it so we can provide you with better support and ensure everything runs smoothly.
Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance.
Sincerely,
Harper
True Profit
$100 a month for quantity based cost of goods.
This is just a money grab. Use TripleWhale and thank me later...
Firstly, we want to inform you that while Quality Break for cost of goods is a part of our app, our Ultimate plan offers a range of additional features beyond Quality Break alone. We apologize for any confusion regarding the functionality of our app.
With the Ultimate plan, you will have access to an enhanced set of tools and functionalities that can significantly improve your overall experience and productivity. These include product Analytics, tracking the ROAS of each ad channel and of the total ROAS, shipping cost by weight, ultimate COGS by zones, product bundling analytics and Profit & Loss report.
Also, the Ultimate plan will give you the ability to track up to 2000 orders/month and you are not charged for the extra orders within this limit.
We are dedicated to ensuring that our customers have a seamless and satisfying experience with our app. The features offered in the Ultimate plan are worth the investment.
We would love to prepare a meeting to introduce you to all the features of the Ultimate plan so that you can fully understand the benefits of using this plan.
https://trueprofit.io/pricing/
We look forward to hearing back from you.
Best regards,
Harper
True Profit
Disgusting support, terrible application and a complete example of scam. I wouldn't recommend it to anyone. If there were 0 stars, I would give zero.
Hi CupidoRose store admin
We appreciate your recent communication concerning your refund request and the experience you've encountered. We understand that your experience was rooted in a subscription refund request, and we'd like to clarify some aspects of the situation.
It's important to note that the negative experience you had was not due to any issues with our app, as you mentioned. Instead, it arose from the process of requesting a refund for a subscription.
Our team is dedicated to ensuring the fair treatment of all users and protecting the integrity of our services. We must uphold the policies and processes in place, which may sometimes involve financial discussions and clarifications to address specific cases. We value the hard work and dedication that goes into the development of our services, and we strive to maintain fairness and consistency for all our users.
Hope to receive a response from you.
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
Not happy with the pricing on true profit, and would prefer to use a better-priced service. Just a heads up
Hi Heart&Jewelry store admin,
Here is Windy from the TrueProfit team.
First of all, we really thank you so much for letting us know your thoughts about our app pricing.
Honestly, we are very grateful that you choose our app in many of the choices.
Regarding the pricing of the app, we researched much to bring suitable pricing for customers. Importantly, we do not take a break to improve and develop the app to bring more and more useful and advantageous features. Our wish is for the app can be one of the things that contribute to your successful business.
Currently, we have many features that are released recently, I believe if you have a little time to discover them, you will feel good about the pricing plan.
If you have any further questions or want to find out the useful features, please feel free to contact us via our live chat, or email us at support@trueprofit.io
Best regards,
Windy
TrueProfit by OneCommerce
Very bad experience with this app, customer service is not comprehensive at all. App is hard to set up. I don't recommend using this app at all. BeProfit is much Better.
Hi, Splendidae store admin
Here is Harper from True Profit team. I hope this message finds you well. We appreciate your recent communication concerning your refund request and the experience you've encountered. We understand that your experience was rooted in a subscription refund request, and we'd like to clarify some aspects of the situation.
It's important to note that the negative experience you had was not due to any issues with our app, as you mentioned. Instead, it arose from the process of requesting a refund for a subscription that had been inadvertently overlooked for cancellation.
Our team is dedicated to ensuring the fair treatment of all users and protecting the integrity of our services. We must uphold the policies and processes in place, which may sometimes involve financial discussions and clarifications to address specific cases. We value the hard work and dedication that goes into the development of our services, and we strive to maintain fairness and consistency for all our users.
Hope to receive a response from you.
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
I used this app for a week, the support was okay, they helped me set it all up. The only issue was the pricing plans, it's expensive and they take a % from each order as well! I cancelled because I run a small business and the cost was not worth it, it's a shame they do not want to support smaller businesses.
Hello Force of Life store admin,
Here is Harper from True Profit team.
First of all I sincerely thank you for taking the time to leave a comment. Although we received a negative review from you, we still respect your opinion.
As you also have a very objective share, our support staff has been very enthusiastic to handle and answer your questions sincerely.
We have a paid plan that can be applied to small stores with less than 500 orders per month (usually for small business). Above all else, we always want you to be satisfied with the quality of the application and believe that the money you spend is completely worth it.
If given the opportunity, we still earnestly wish to once again accompany you and develop together.
I also have a follow up email from support staff sent to your personal email.
Hope to receive a response from you.
Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics
This app is not for new stores, the cost is high + they take a cut from each order... I am very disappointed.
Hi plantedfeet store admin,
This is Windy from TrueProfit Team.
First of all, we sincerely thank you for spending your time to leave a comment. Although we received a negative review from you, we still appreciate your comment.
We are very sorry that we have provided a clear price list before you install the application. We fully understand that transparency is necessary for users.
And the thing that makes us regret the most is that you have only installed our app for 3 minutes. I believe with that little time, it is impossible to have an overview and evaluate the values that the app can bring to you.
We even have a pricing plan for a small business which is $19.95
If having more opportunities, we still would like to accompany your business.
Looking forward to your email response.
Best regards,
Windy
TrueProfit - Profit & Lost, LTV Analytics