TP: True Profit Analytics

Hello VocaSpark store admin,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations, and we'd like to clarify a few points.

Regarding billing: Shopify manages all app subscription charges. Once a new billing cycle has started, uninstalling an app does not automatically cancel the charge for that billing period. As app subscription billing is managed by Shopify, we're unable to modify these charges.

That said, as soon as you contacted us on June 26, 2026, we immediately approved a full refund as a gesture of goodwill. As we weren't able to finalize the refund at that time, we later followed up and have now successfully processed it.

Regarding variant synchronization: We sincerely apologize for the inconvenience. After reinstalling the app, there may be a short delay while the app completes the initial synchronization of your store data. Should any syncing issues occur, our support team is always available to assist as quickly as possible.

Regarding VAT: Based on our email conversation, if you're referring to the VAT collected through Shopify, this information is automatically synced from your Shopify orders and excluded from the Net Profit calculation, as it isn't considered business revenue. If you're referring to a different VAT scenario, we'd be happy to investigate further.

We also reached out by email to better understand your VAT concern but weren't able to gather additional details.

We appreciate you taking the time to share your experience and remain available if you'd like to continue the conversation.

Best regards,

Harper
TrueProfit Team

Hello AlureSmile store admin,

Thank you so much for your kind words! We're glad to know about your positive experience with our app.

We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app

Best regards,
Vani
TrueProfit Support Team

Hello GowiLab store admin,

Thank you so much for your kind words! We're glad to know about your positive experience with our app.

We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app

Best regards,
Durra
TrueProfit Support Team